Resorts World Langkawi位于中央海滩地区/城市。
24小时前台随时为您服务，从入住到退房，或您需要的任何帮助。如果您还有其他需求，请随时联系前台，我们随时准备为您提供服务。
酒店公共区域提供WiFi，方便您与家人和朋友保持联系。
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Resorts World Langkawi
度假村
正在为您寻找房间……
8.2
/10
非常好
299个评论
客人对住宿的评价
Connie P.
10.0
/ 10
喜欢带阳台的海景房。早晨的日出美极了。感谢黛安娜的热情款待。自助早餐很棒。我们还会再来的。谢谢
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Lim Mui Choo
9.7
/ 10
非常漂亮舒适的酒店，床和枕头睡起来很舒服。海景非常棒。
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Phoong H. L.
8.5
/ 10
员工很友好，住宿很愉快。
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hanishah h.
10.0
/ 10
Nice hotel nice staff everything is ok
MUHAMMAD A.
8.8
/ 10
景色非常美丽，尤其是日出时分。
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在该地区
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Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000
主要设施
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空调
餐厅
24 小时前台
停车场
电梯
WiFi
可用房型-Resorts World Langkawi
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周围有什么Resorts World Langkawi
Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000
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进一步了解Resorts World Langkawi
Resorts World Langkawi Rates per Night
Wondering about Resorts World Langkawi hotel rates? Finding the perfect stay starts with understanding hotel prices. Resorts World Langkawi room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Resorts World Langkawi hotel rates?
Resorts World Langkawi Location & Address
Need to know the hotel address? Resorts World Langkawi is located at Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000. It's situated in the Kuah area of Langkawi, known for its duty-free shopping and beautiful beaches. The hotel is approximately 15 km from the city center.
How to go to Resorts World Langkawi from Airport
Planning your transfer from the airport to the hotel? Getting to Resorts World Langkawi from Langkawi International Airport (LGK) is easy with several options available. Here's how you can get there:
- Taxi (most direct): Taxis are readily available at the airport. The ride takes about 20-30 minutes, depending on traffic.
- Ride Hailing (most convenient): Ride Hailing services are available at the airport. This is a convenient option, and the ride takes about 20-30 minutes.
- Car Rental (most flexible): Renting a car gives you the freedom to explore Langkawi at your own pace. The drive to the hotel is straightforward and takes about 20-30 minutes.
Tips: Consider booking a taxi or Ride Hailing service in advance, especially during peak hours, to ensure a smooth transfer.
Resorts World Langkawi Reviews & Summary
Want to know all about the hotel? Hotel reviews can give you a great insight. Resorts World Langkawi consistently receives positive reviews for its excellent service, stunning views, and prime location. Guests rave about the luxurious rooms and the wide array of amenities available.
A standout feature is the infinity pool overlooking the Andaman Sea. One guest said, "The service was impeccable, the views were breathtaking, and the overall experience was unforgettable. I can't wait to go back!"
Resorts World Langkawi Room Types Available
Curious about the different hotel room types? Resorts World Langkawi offers a variety of hotel room types to suit every traveler's needs. Here's a look at the categories of hotel rooms available:
- Deluxe Room: Offers comfortable accommodations with city or sea views.
- Premier Room: Features more space and upgraded amenities, often with a balcony.
- Suite: Provides a separate living area and bedroom, ideal for families or those seeking extra space.
- Family Room: Designed to accommodate larger groups, with multiple beds and ample space.
Hotel Facilities in Resorts World Langkawi
Looking for hotel amenities and facilities? Resorts World Langkawi provides a range of hotel facilities to ensure a comfortable and enjoyable stay. Here's what you can expect:
- Swimming Pool: An outdoor pool for both adults and kids.
- Fitness Center: Open daily from 7 AM to 9 PM, free of charge.
- Spa: Offers a variety of treatments.
- Restaurants and Bars: Several dining options are available.
Hotel Buffet or Restaurant/Cafe in Resorts World Langkawi
Searching for a hotel buffet or restaurant? Resorts World Langkawi boasts several dining options to satisfy your cravings. Here's a glimpse:
- Spice Brasserie: Offers a wide array of local and international dishes. Price per person: $25. Open daily from 7 AM to 10 PM.
- Zest Restaurant: Serves fresh seafood and grilled dishes. Price per person: $30. Open daily from 6 PM to 11 PM.
- Lobby Lounge: Perfect for light snacks and cocktails. Price per person: $15. Open daily from 10 AM to 1 AM.
Resorts World Langkawi Airport pickups and How to Book
Need to know about hotels with airport shuttle? Resorts World Langkawi offers hotel to airport transfer services for your convenience. Here's how to arrange it:
The hotel provides airport pick-up services. You can book this service when making your reservation or by contacting the hotel at least 24 hours in advance. This ensures a smooth and hassle-free arrival.
Nearby MRT Station & Bus Stops
Looking for nearby MRT station or bus stops? While Langkawi doesn't have an MRT system, getting around is still easy. Here's what you need to know:
- Bus Stops: Local buses are available, with stops near the hotel.
- Ride Hailing: Ride Hailing services are readily available.
Nearby Attractions for Family / Kid Friendly
Planning nearby activities? Here are some nearby places to visit for family fun:
- Langkawi Sky Bridge: A stunning pedestrian bridge offering panoramic views. Distance: 15 km. Entry Price: $7.
- Underwater World Langkawi: An aquarium showcasing marine life. Distance: 10 km. Entry Price: $15.
- Langkawi Cable Car: Ride to the top of Mount Mat Cincang for breathtaking views. Distance: 15 km. Entry Price: $12.
- Tanjung Rhu Beach: A beautiful beach perfect for relaxation. Distance: 30 km. Entry Price: Free.
- Langkawi Wildlife Park: See various animals in a natural setting. Distance: 12 km. Entry Price: $10.
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near Resorts World Langkawi (Langkawi)
Looking for nearby dining options? Here are some local food eateries near you:
Cafes/ Restaurants:
- The Loaf: A popular bakery and cafe.
- Artisans Pizza: Offers delicious pizzas.
- Wan Thai Restaurant: Serves authentic Thai cuisine.
Local Streetfood:
- Nasi Kandar: A Malaysian staple with rice and various curries.
- Laksa: A spicy noodle soup.
- Satay: Grilled meat skewers with peanut sauce.
- Roti Canai: A flaky flatbread served with curry.
- Char Kway Teow: Stir-fried noodles with seafood and vegetables.
Shopping places near Resorts World Langkawi (Langkawi)
Searching for shops near me? Here are some nearby shopping malls near the hotel:
- Langkawi Fair Shopping Mall: A popular shopping destination.
- Jetty Point Duty Free Complex: Offers duty-free shopping.
- The Zon Duty Free: Another great spot for duty-free shopping.
Other Places to Stay Near Resorts World Langkawi
Looking for affordable hotels nearby? Here are some options:
Luxury/5–6 star hotels nearby:
- The Datai Langkawi
- Four Seasons Resort Langkawi
- The Ritz-Carlton, Langkawi
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Four-star hotels nearby:
- Berjaya Langkawi Resort
- The Westin Langkawi Resort & Spa
- Century Langkawi Beach Resort
For 4-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Three-star hotels nearby:
- Adya Hotel Langkawi
- Hotel Langgura Baron Resort
- Malibest Resort
For 3-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Hotel availability and room booking
Need to check hotel availability? Ready to make your hotel reservations? Book your stay at Resorts World Langkawi through Traveloka for the best deals and a seamless booking experience. Enjoy a hassle-free room booking process and start planning your dream getaway today!
所有设施Resorts World Langkawi
游泳池
休闲设施
大堂
住宿服务
外部的
公共设施
- 停车场
- 提前入住
- 电梯
- 延迟退房
- 餐厅
- 公共区域WiFi
一般
- 空调
- 家庭房
- 加热器
- 无烟房
- 吸烟区
房内设施
- 有线电视
- 办公桌
- 吹风机
- 淋浴
- 电视
食物和饮品
- 早餐
连接
- 免费WiFi
酒店服务
- 24小时接待员
体育和娱乐
- 皮划艇
住宿政策及一般信息Resorts World Langkawi
重要备注
根据马来西亚皇家海关部的公告，从2023年1月1日起，所有非马来西亚籍或非马来西亚永久居民的酒店客人均需缴纳旅游税。请注意，酒店将在您入住酒店时向您收取旅游税。旅游税率为每间客房每晚10令吉。
入住/退房时间
入住：
从 15:00
退房：
在此之前 12:00
一般入住手续说明
1.Before you Travel - Ensure that you are fully vaccinated and have your MySejahtera Digital Vaccination Certificate - By definition, you are considered as fully vaccinated. Vaccine Manufacturer Days After your final dose: Pfizer/ AstraZeneca/ Sinovac: 14 days Cansino/ Johnson & Johnson: 28 days - Obtain your travel permit from PDRM with proof of travel itineraries - Non-vaccinated dependents of 18 years old and below are only allowed to travel if from the same household 2. On your way to Resorts World Langkawi * Adhere to strict safety protocols according to your mode of transport 3.Checking-in at Resorts World Langkawi * Resorts World Langkawi is a MySafe Langkawi certified resort * Check your temperature (guests with a reading of 37.5 degrees Celsius will not be allowed to enter) * Scan the MySejahtera QR code * Provide your MySejahtera Digital Vaccination Certificate for verification to our staff 4. Safety Measures during your stay * Daily temperature checks will be conducted for guests and staff * Remember to adhere to the safety protocols 5. Before Departure * Check out at our reception counter * Adhere to strict safety protocols according to your mode of transport * Embark on a safe travel home - Amount Room Deposit (refundable) to be collected base on number of room nights stay as below guideline:- a. Min 1 - 2 nights (RM100) b. Min 3 - 4 nights (RM200) c. Min 5 - 6 nights (RM300) d. Min 7 - 8 nights (RM400) e. Min 9 - 10 nights (RM500)
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.
附加政策
- Amount Room Deposit (refundable) to be collected base on number of room nights stay as below guideline:-
a. Min 1 - 2 nights (RM100)
b. Min 3 - 4 nights (RM200)
c. Min 5 - 6 nights (RM300)
d. Min 7 - 8 nights (RM400)
e. Min 9 - 10 nights (RM500)
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.
a. Min 1 - 2 nights (RM100)
b. Min 3 - 4 nights (RM200)
c. Min 5 - 6 nights (RM300)
d. Min 7 - 8 nights (RM400)
e. Min 9 - 10 nights (RM500)
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.
一般信息
热门设施 | 空调, 餐厅, 24 小时前台, 停车场, 电梯, WiFi |
入住/退房时间 | 从 15:00 - 到 12:00 |
早餐供应 | 是的，酒店有提供早餐的房间 |
Resorts World Langkawi可预订房间 | 211 |
Resorts World Langkawi的楼层数 | 2 |
Resorts World Langkawi的其他设施 | 提前入住, 延迟退房, 公共区域WiFi, 家庭房, 加热器 |
常见问题Resorts World Langkawi
Resorts World Langkawi有哪些可用设施？
Resorts World Langkawi有顶级设施，例如空调, 餐厅, 24 小时前台, 停车场, 电梯, WiFi。（有些可能需要额外收费）
Resorts World Langkawi的常规入住和退房时间是什么？
Resorts World Langkawi标准入住时间开始于从 15:00最晚退房时间为在此之前 12:00
Resorts World Langkawi提供早餐吗？
是，Resorts World Langkawi提供早餐。但您需要选择含早餐的房型，若预订不含早餐的房型则需支付额外费用。
What is The Star Hotel Classification of Resorts World Langkawi?
Resorts World Langkawi is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Resorts World Langkawi have?
Resorts World Langkawi has 2 floors.
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更多其他客人的评论Resorts World Langkawi
综合评分和评论 Resorts World Langkawi
Traveloka (299)
8.2
非常好
基于 299 条评论
由旅行者提供
清洁度
8.2
客房舒适度
8.4
餐食
7.8
地点
8.5
服务和设施
8.1
大家经常提到 Resorts World Langkawi
所有
无障碍设施 (4)
Wifi (3)
房间空间 (3)
浴室 (3)
周边环境 (2)
员工友好度 (2)
氛围 (2)
卧室 (2)
酒店区域 (2)
距市中心的距离 (1)
排序方式
最近
格式
带有文本
偏好
所有评分, 当前应用程序语言, 查看所有评论
旅行者评论 Resorts World Langkawi
每页评论数
20
40
顾客评论
ES
Emma S.
8.8
/10
评论于 2几周前
我多次入住这家酒店。我很喜欢这里的氛围，温馨舒适，而且离码头很近。唯一的缺点是酒店比较老旧。泳池也很棒，面向大海，在码头上可以看到日出。当然，我还会再来的。
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觉得此评论有用吗？
Mi
M iqbal I.
10.0
/10
评论于 17几周前
太棒了👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
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SC
Sheshaiah C.
8.5
/10
评论于 37几周前
维护保养非常好，工作人员也提供了及时的支持。
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Accommodation's Reply
05 Dec 2025
尊敬的宾客，非常感谢您给予我们如此周到细致的评价。我们很高兴您在我们酒店度过了愉快的时光。您的好评极大地激励着我们的团队继续保持高水准的服务。期待您的再次光临。谢谢！酒店管理团队
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NS
NOOR S. A.
休闲
8.5
/10
评论于 40几周前
地理位置优越，距机场仅 30 分钟路程，景色优美，食物美味，房间舒适。
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Accommodation's Reply
05 Dec 2025
尊敬的宾客，非常感谢您给予我们如此周到细致的评价。我们很高兴您在我们酒店度过了愉快的时光。您的好评极大地激励着我们的团队继续保持高水准的服务。期待您的再次光临。谢谢！酒店管理团队
查看原文
M***s
休闲
8.4
/10
评论于 49几周前
房间景观和酒店位置都很好。房间条件有点旧，但还不错，房间阳台不太干净。
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Accommodation's Reply
11 Sep 2025
感谢您抽出时间留下反馈。对于未能达到您的期望，我们深感抱歉。对于您入住期间造成的任何不便，我们深感抱歉。您的宝贵反馈已记录在案，并将由相应的团队成员进行审核。我们期待再次欢迎您，并为您提供更美好的体验。谢谢。管理层
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F***y
休闲
9.4
/10
评论于 52几周前
我真的很享受在兰卡威度假村世界的住宿，这是一次令人难以置信的经历和入住机会，氛围很棒，面积很大，房间也很漂亮，如果将来有机会，我一定会再来的。
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Accommodation's Reply
29 Aug 2025
非常感谢您留下宝贵的评价。感谢您抽出宝贵的时间分享您的体验。感谢您的光临。我们期待未来再次与您合作。此致，管理层
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FA
Faruque A.
8.3
/10
评论于 71几周前
浴室、厕所和洗手池的设计一点也不好。没有提供聚乙烯垃圾桶，也没有衣柜或衣橱来存放衣物。从阳台上看风景很棒。
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1人们认为它很有帮助
Accommodation's Reply
29 Aug 2025
感谢您的宝贵评价。感谢您抽出时间与我们分享您的体验。我们已仔细审核您的意见和建议，这些意见和建议对于我们改进服务至关重要。感谢您的光临。希望您下次再来。此致，管理层
查看原文
MK
Manimala K.
10.0
/10
评论于 124几周前
It was lovely friendly stay … very clean rooms.
2人们认为它很有帮助
AW
Abdul W. B. W.
8.5
/10
评论于 147几周前
Overall okay. But the lift only one. For whos have a baby like us very tired because need to walk far away from our room.
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AW
Abdul W. B. W.
8.5
/10
评论于 147几周前
Overall okay but the lift only one. Need to walk far away. My room is far away from lift. Need to use stair and a lil bit tired because we have baby.
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pee hock alan see
5.8
/10
评论于 154几周前
The hotel is run down. Need to upgrade.
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KC
Ken C.
8.5
/10
评论于 164几周前
A dollar have a vLue. There were many guests giving negative feedbacks. I don't face them like air con, poor wifi. Probably is a bit old for a beautiful view hotelThey have all. The amenities to qualify a 4/5 star hotel.
1人们认为它很有帮助
AN
Azlyn N. M. T.
9.1
/10
评论于 211几周前
I had a pleasant stay here that we extended our stay! Although the hotel is a bit old and we had to walk so far to our room, but the staff (although understaffed), were friendly and just awesome! They made us feel welcome and even the chef came out every morning to greet us. The breakfast could have had more variety, but other than that, the island hopping family package was definitely a steal! We enjoyed it very much! Location is a plus too! Private, yet just a 5min drive to Chenang.
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1人们认为它很有帮助
Accommodation's Reply
03 Aug 2022
亲爱的 Azlyn：
非常感谢您留下宝贵的评价。我们非常感谢您抽出时间与我们分享您的体验。我们已记录您的反馈和建议。了解哪些方面需要改进对我们来说至关重要。感谢您的光临，希望您未来能再次光临。
此致，
RWL 社会关怀团队
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CW
Connie W.
5.7
/10
评论于 220几周前
Only one lift and share 5 blok, walk very far and not convenient for the old people. breakfast not so many choices as a 4star resort
2人们认为它很有帮助
Accommodation's Reply
03 Jun 2022
亲爱的康妮：
非常感谢您对我们的评价。我们非常感谢您抽出时间与我们分享您的体验。我们已记录您的反馈和建议。了解哪些方面需要改进对我们来说非常重要。感谢您的光临，希望您未来能再次光临。
此致，
RWL 社会关怀团队
查看原文
Asri K.
9.7
/10
评论于 220几周前
Pros: The view was beyond amazing. I stayed at premier seaview. You woke up, open the slide window and all your problems will go away. Very spacious room. I took the twin bed, the size was so big, bed was very comfy and still have lots of space. The shower and the loo was saparated, genius, so that it can be used at the same time. The loo will not get wet as well from the shower room. They provided mini fridge, iron and the ironing board. Infinity pool was divine, I suggest to swim around 6 pm so that you can also catch the sunset or almost sunset view. Ample parking lot. Cons: the only problem is the wi fi connection was beyond terrible. Especially at night. They use Roomie apps, so it made it worse. Free movie is useless as you may not be able to watch it after all. When you spend the whole day outside, you just wanted to lay down, get lazy and be able to surf the net or watch TV uninterruptedly. But that is not possible. If the hotel can tackle this issue, it would be perfect.
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Accommodation's Reply
31 May 2022
亲爱的 Asri：
非常感谢您留下宝贵的评价。我们非常感谢您抽出时间与我们分享您的体验。我们已记录您的反馈和建议。了解哪些方面需要改进服务对我们来说至关重要。感谢您的光临，希望您未来能再次光临。
此致，
RWL 社会关怀团队
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AA
Asmadi A.
9.7
/10
评论于 220几周前
This hotel is perfect for those who want to enjoy the sunset. A place for relax because the location is not sharing with the other hotels in Langkawi. You will receive a refreshing welcome drink when you step into the hotel lobby. My booking is for Premier room seaview 1 king bed and definitely it is the right choice for me. The room spacious and the got seperated toilet and shower room. The staff is so friendly and very helpful. I reached Langkawi a bit early and just went to the hotel to confirm on my booking. The staff was kind enough to check for me and even went an extra mile to check if any available room ready since I reached a bit early and I managed to check in early. Thank you so much for the good service, nice room and a very good surrounding area hotel. Will definitely come and check in here again
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+4
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Accommodation's Reply
31 May 2022
亲爱的 Rus：
非常感谢您的好评。我们非常感谢您抽出时间与我们分享您的体验。期待下次再见！:)
此致，
RWL 社会关怀团队
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N
Noraniza
8.3
/10
评论于 234几周前
Book 3nights but during 1st night stay the room we get very far, kind of broken door, bedsheet has bedbugs blood, itchy I don't know why too and not very clean toilet. Ask to change a room but only next day will be avail so thanks to a woman staff, I don't know what her name but she's been very helpful! The last 2nights were awesome room looks new clean except the bathroom got separated between shower and toilet lol but view was awesome pol awesome but not very clean water foods are fine. Yeah satisfying. Thank you!
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Accommodation's Reply
24 Feb 2022
尊敬的 Nooraniza，
非常感谢您留下宝贵的评价。感谢您抽出时间与我们分享您的入住体验。我们已记录您的反馈，并已将其上报酒店管理层进行调查。我们需要了解哪些方面需要改进服务。感谢您的惠顾，希望您下次再来。
此致，
RWL 社会关怀团队
查看原文
MQ
Muhd Q.
6.4
/10
评论于 239几周前
Saya book dekat online agent bilik menghadapat sea view, tapi bile sampai saya dapat bilik menghadap belakang. Agak kecewa, terpaksa bayar 80 ringgit untuk 1 malam untuk dapat bilik sea view. Total 2 malam kena tambah 160 . Bilik yang saya dapat agak jauh untuk pergi ke kawasan breakfast. Hotel tengah renovation.
1人们认为它很有帮助
Accommodation's Reply
19 Jan 2022
亲爱的穆罕默德：
非常感谢您的评价。我们非常感谢您抽出时间与我们分享您的体验。我们已记录您的反馈和建议。了解哪些方面需要改进对我们来说非常重要。感谢您的光临，希望您未来能再次光临。
此致，
RWL 社会关怀团队
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Normazrieyana
6.5
/10
评论于 240几周前
I bayar yang ada balkoni tapi tak dapat, aircon leaking.
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Accommodation's Reply
13 Jan 2022
尊敬的宾客：
非常感谢您留下宝贵的评价。感谢您抽出时间与我们分享您的入住体验。我们已记录您的反馈，并已将其上报酒店管理层进行调查。我们需要了解哪些方面需要改进服务。感谢您的惠顾，希望您下次再来。
此致，
RWL 社会关怀团队
查看原文
Mohd F.
5.1
/10
评论于 241几周前
Hi , This is my 2nd stay with Resorts World Langkawi (Long Stay), bad experience and definitely this is my last stay with RWL. 1. 25/12 at 5.00pm - Arrived and no Concierge or bellman to welcome and arrange our luggage until I need to find him. (Inside the Front Office Room - Observing until now there is no staff to do so and other guest need to find Concierge) The room was untidy. - Bad service experienced. 2. 25/12 @ 6.30pm - After checked in we went down at Zest Cafe & Lounge and had our dinner. The food was horrible (Photo attached). - Emergency Fire Alarm triggered and all staff just don't bother at all. - Please inform to all guests let say testing the alarm system is going on or any. - The General Manager of the property busy arranging his table to have a whiskey with all his friends. With sour face to us and never entertain returning guest like us. 3. 25/12 @ 10.00pm - Noticed the bathroom clogged after shower my baby. Need to wait for Maintenence guy to come and repair the thing. - Don't sell your room if the room is not ready. 4. 26/12 @ 6.45am - Found there is no Laundry Sheet/Form inside the room, called Front Office and he said 7.00am will send to the room. 7.15am still not received any, called again and he said will send. 7.30am haven't received, called and he said will send again. 7.50am still not received. - How long you need to send the form? 5. 28/12 @ 3.30pm - Came back from outside activities, found the room was untidy and there is no Laundry Sheet/Form again, no tissue and no toilet rool. Smells the tobacco smoke (might be from next door - connecting room). - Fire Alarm triggered. - Speechless. 6. 29/12 @ 5.00pm - Fire Alarm triggered again. - No any information or announcement. - Myself confused about whether there is an emergency or Fire Drill Training. We still have a few more days to go and do not know what going to happen until our last day 01/01/2022. Is a nightmare to us to celebrate our holiday and New Year in Langkawi Island. Thank you. Regards,
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+3
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Accommodation's Reply
11 Jan 2022
尊敬的Firdaus，
非常感谢您留下宝贵的评价。感谢您抽出时间与我们分享您的入住体验。我们已记录您的反馈，并已将其上报酒店管理层进行调查。我们需要了解哪些方面需要改进服务。感谢您的惠顾，希望您下次再来。
此致，
RWL社会关怀团队
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