How many rooms are available at Resorts World Langkawi?

Resorts World Langkawi has 211 rooms in total.

Does Resorts World Langkawi provide parking?

Yes, Resorts World Langkawi provides parking. Please confirm details directly with the hotel.

Does Resorts World Langkawi provide early check-in?

Yes, early check-in is available at Resorts World Langkawi, subject to availability. Please contact the hotel directly to arrange this.

Does Resorts World Langkawi provide late check-out?

Yes, late check-out is available at Resorts World Langkawi, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Resorts World Langkawi?

Resorts World Langkawi is well-known for its Location, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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Resorts World Langkawi

Name: Resorts World Langkawi
Address: Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000, Tanjung Malai, Pantai Tengah,, Kedah, 07000, Malaysia
Rating: 8.2

Resorts

Finding rooms for you...

8.2

/10

Very Good

299 reviews

What Guests Say About Their Stay

Connie P.

10.0

/ 10

Love the sea view room with balcony. Morning sunrise is perfect. Thank you Diana for your great hospitality. Buffet breakfast was lovely. We will be back here again. Thank you

Lim Mui Choo

9.7

/ 10

Very nice and comfortable hotel, bed and pillow also nice to sleep. Sea view is excellent.

Phoong H. L.

8.5

/ 10

Friendly staffs and pleasant stay.

hanishah h.

10.0

/ 10

Nice hotel nice staff everything is ok

MUHAMMAD A.

8.8

/ 10

Her view is very nice, especially when sunrise

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In the Area

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Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Resorts World Langkawi is located in area / city Pantai Tengah. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Resorts World Langkawi

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What's around Resorts World Langkawi

Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000

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Discover More About Resorts World Langkawi

Discover Your Perfect Getaway at Resorts World Langkawi

Planning your next vacation to the beautiful island of Langkawi? Look no further than **Resorts World Langkawi**, a premier destination offering a blend of relaxation, adventure, and unparalleled hospitality. Nestled amidst lush greenery and overlooking the sparkling Andaman Sea, this resort provides an idyllic escape for every traveler. Whether you're seeking a romantic retreat, a family adventure, or a peaceful solo journey, **Resorts World Langkawi** promises an unforgettable experience.

Resorts World Langkawi Location

**Resorts World Langkawi** is strategically situated in the northern part of Langkawi Island, specifically in the Pantai Cenang area, a vibrant hub known for its stunning beaches and lively atmosphere. The resort is located at Tanjung Malai, Pantai Tengah,, Pantai Tengah, Langkawi, Kedah, Malaysia, 07000, offering a serene environment while remaining conveniently close to the island's main attractions. It is approximately a 20-minute drive from Langkawi International Airport (LGK), making your arrival and departure seamless. The resort's setting provides a perfect balance, being close enough to enjoy the buzz of Pantai Cenang's shops and restaurants, yet far enough to offer a tranquil sanctuary. Imagine waking up to the gentle sound of waves and stepping out to a breathtaking ocean view – this is the everyday reality at **Resorts World Langkawi**.

Resorts World Langkawi Facilities & Services

Facilities for guests at **Resorts World Langkawi** are designed to cater to every need, ensuring a comfortable and enjoyable stay. The resort boasts a magnificent free-form swimming pool, perfect for a refreshing dip or lounging under the tropical sun. For younger guests, a dedicated children's pool and a kids' club offer endless entertainment. Adults can indulge in rejuvenating treatments at the on-site spa and wellness center, providing a sanctuary for relaxation and rejuvenation. The resort also offers complimentary Wi-Fi throughout the property, allowing you to stay connected. For those arriving by car, free parking is available. Shuttle services to nearby popular areas are also provided, ensuring easy access to the island's highlights.

Resorts World Langkawi Room Types

The room types of **Resorts World Langkawi** are thoughtfully designed to provide comfort and style, catering to a variety of preferences. Guests can choose from a range of well-appointed rooms and suites, each offering stunning views. Options include: *

Deluxe Sea View Room:

Enjoy breathtaking vistas of the Andaman Sea from your private balcony. These rooms are non-smoking and feature a modern design. *

Premier Sea View Room:

Slightly larger than the Deluxe rooms, these offer enhanced comfort and the same spectacular ocean views. Some rooms may feature a bathtub. *

Family Suite:

Ideal for families, these spacious suites provide ample room for everyone to relax. They often come with separate sleeping areas and may include a bathtub. *

Executive Suite:

For those seeking a touch of luxury, the Executive Suites offer premium amenities and expansive living spaces, with many featuring a bathtub. All rooms are non-smoking to ensure a pleasant environment for all guests. While **Resorts World Langkawi** is not typically a pet-friendly hotel, it's always best to confirm specific policies directly with the resort for any special requests.

Resorts World Langkawi Dining & Restaurants

Savor a culinary journey at **Resorts World Langkawi** with its diverse dining options. The resort features several on-site restaurants and bars, each offering a unique gastronomic experience. *

Senja Restaurant:

This signature restaurant offers a delightful array of local and international cuisine. Enjoy breakfast, lunch, and dinner with stunning sea views. Estimated price per person for a meal is around RM 70-120. Operating hours are typically from 7:00 AM to 11:00 PM. *

The Cove:

For a more intimate dining experience, The Cove specializes in fresh seafood and grilled dishes. It's the perfect spot for a romantic dinner. Estimated price per person is around RM 100-180. Operating hours are usually from 6:00 PM to 10:30 PM. *

Laguna Bar:

Unwind with a refreshing cocktail or a light snack at the Laguna Bar, offering a relaxed ambiance with live music on select evenings. Operating hours are generally from 11:00 AM to 1:00 AM.

Resorts World Langkawi Nearby Attractions and Activities

Langkkawi is an island paradise brimming with natural beauty and exciting activities. While staying at **Resorts World Langkawi**, you'll be perfectly positioned to explore these captivating attractions: *

Langkkawi Sky Bridge and SkyCab:

Experience breathtaking panoramic views of the island from the world's steepest cable car ride and walk across the iconic Sky Bridge. *

Underwater World Langkawi:

Discover a mesmerizing world of marine life at one of Southeast Asia's largest aquariums, located just a short drive from the resort. *

Telaga Tujuh Waterfalls (Seven Wells Waterfalls):

Hike through lush rainforest to reach these stunning natural pools and cascades, a perfect spot for a refreshing dip. *

Eagle Square (Dataran Lang):

Visit the iconic landmark of Langkawi, featuring a magnificent statue of an eagle poised for flight, symbolizing the island's name. *

Kilim Karst Geoforest Park:

Embark on a boat tour through mangrove forests, limestone caves, and witness unique geological formations and diverse wildlife. If you are looking for other activities around Resorts World Langkawi, check out the best deals on Traveloka: Recommended activities in Langkawi!

How to Get to Resorts World Langkawi from the Airport

Getting to **Resorts World Langkawi** from Langkawi International Airport (LGK) is straightforward, with several convenient options available. The airport transfer service of **Resorts World Langkawi** can be pre-arranged for a hassle-free arrival. *

Taxi:

Metered taxis are readily available at the airport. The journey to the resort typically takes around 20 minutes and costs approximately RM 25-35. *

Ride-hailing Service:

You can also use a ride-hailing service, which offers a similar price range and convenience to taxis. *

Hotel Private Transfer:

For ultimate comfort and convenience, you can book a private airport transfer directly through **Resorts World Langkawi**. This service ensures a smooth transition from the moment you land. The cost for this service can vary, so it's best to inquire with the resort directly. *

Rental Car:

If you plan to explore Langkawi extensively, renting a car at the airport is a great option. This gives you the freedom to travel at your own pace. For those seeking seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Resorts World Langkawi

Choosing **Resorts World Langkawi** for your next holiday means opting for a memorable experience filled with comfort, convenience, and breathtaking natural beauty. Here’s why it stands out: *

Prime Location:

Situated in a serene yet accessible part of Langkawi, offering stunning sea views and proximity to key attractions. *

Excellent Facilities:

From a spectacular swimming pool and a dedicated kids' club to a rejuvenating spa, the resort caters to all ages and interests. *

Diverse Dining:

Enjoy a variety of culinary delights at the on-site restaurants, from local flavors to international favorites. *

Comfortable Accommodations:

A range of well-appointed rooms and suites ensures a restful stay, with options for sea views and family needs. *

Exceptional Service:

The warm and attentive staff are dedicated to making your stay as pleasant as possible. Discover the best **Room availability at Resorts World Langkawi** and secure your dream vacation. For the easiest and most rewarding **Booking Resorts World Langkawi**, head over to Traveloka. Book budget hotels in Kedah and experience the magic of Langkawi. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Resorts World Langkawi

Swimming Pool

Entertainment Facility

Lobby

Accommodation Services

Exterior

Public Facilities

Parking
Early check-in
Elevator
Late check-out
Restaurant
WiFi in public area

General

AC
Family room
Heater
Non-smoking room
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
Shower
TV

Food and Drinks

Breakfast

Connectivity

Free WiFi

Hotel Services

24-hour Receptionist

Sports and Recreations

Canoeing

Accommodation Policy & General Information in Resorts World Langkawi

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

1.Before you Travel - Ensure that you are fully vaccinated and have your MySejahtera Digital Vaccination Certificate - By definition, you are considered as fully vaccinated. Vaccine Manufacturer Days After your final dose: Pfizer/ AstraZeneca/ Sinovac: 14 days Cansino/ Johnson & Johnson: 28 days - Obtain your travel permit from PDRM with proof of travel itineraries - Non-vaccinated dependents of 18 years old and below are only allowed to travel if from the same household 2. On your way to Resorts World Langkawi * Adhere to strict safety protocols according to your mode of transport 3.Checking-in at Resorts World Langkawi * Resorts World Langkawi is a MySafe Langkawi certified resort * Check your temperature (guests with a reading of 37.5 degrees Celsius will not be allowed to enter) * Scan the MySejahtera QR code * Provide your MySejahtera Digital Vaccination Certificate for verification to our staff 4. Safety Measures during your stay * Daily temperature checks will be conducted for guests and staff * Remember to adhere to the safety protocols 5. Before Departure * Check out at our reception counter * Adhere to strict safety protocols according to your mode of transport * Embark on a safe travel home - Amount Room Deposit (refundable) to be collected base on number of room nights stay as below guideline:- a. Min 1 - 2 nights (RM100) b. Min 3 - 4 nights (RM200) c. Min 5 - 6 nights (RM300) d. Min 7 - 8 nights (RM400) e. Min 9 - 10 nights (RM500)
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.

Additional Policy

- Amount Room Deposit (refundable) to be collected base on number of room nights stay as below guideline:-
a. Min 1 - 2 nights (RM100)
b. Min 3 - 4 nights (RM200)
c. Min 5 - 6 nights (RM300)
d. Min 7 - 8 nights (RM400)
e. Min 9 - 10 nights (RM500)

Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
As part of our continued commitment to enhancing our property and services, we will close our Family Pool for maintenance from 15th – 22nd January 2026. However, during this period, our Infinity Pool will remain open as usual, from 8am to 12midnight daily.
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Resorts World Langkawi	211
Number of floors in Resorts World Langkawi	2
Another facilities in Resorts World Langkawi	Early check-in, Late check-out, WiFi in public area, Family room, Heater

Frequently asked question in Resorts World Langkawi

What are available facilities at Resorts World Langkawi?

There are top facilites at Resorts World Langkawi such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Resorts World Langkawi?

The standard check-in time at Resorts World Langkawi is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Resorts World Langkawi provide breakfast?

Yes, Resorts World Langkawi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Resorts World Langkawi?

Resorts World Langkawi is a 4.0-star hotel.

How many floors does Resorts World Langkawi have?

Resorts World Langkawi has 2 floors.

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More Reviews from Other Guests in Resorts World Langkawi

Overall Ratings & Reviews Resorts World Langkawi

Traveloka (299)

8.2

Very Good

From 299 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

8.4

Meal

7.8

Location

8.5

Service and Facilites

8.1

People often mention about Resorts World Langkawi

All

Accessibility (4)

Wifi (3)

Room Space (3)

Bathroom (3)

Surroundings (2)

Staff Friendliness (2)

Ambiance (2)

Bedroom (2)

Hotel Area (2)

Distance to City Center (1)

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Traveler Reviews Resorts World Langkawi

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Customer reviews

Emma S.

8.8

/10

Reviewed 2 week(s) ago

I have been staying multiple times at this hotel. I love the hotel ambiance. It’s cozy and near the pier. The only downside is the hotel is very old. The pool is also nice, facing the sea. You can see the sunrise from the pier. Of course, I will come back again.

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M iqbal I.

10.0

/10

Reviewed 17 week(s) ago

Best 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

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Sheshaiah C.

8.5

/10

Reviewed 37 week(s) ago

Very good maintenance and quick support from the staff

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Accommodation's Reply

05 Dec 2025

Dear Valued Guest, Thank you very much for your kind and thoughtful review. We are pleased to know that you enjoyed your stay with us. Your positive feedback is truly appreciated and motivates our team to maintain high standards of service. We look forward to welcoming you again in the future. Socially Yours, The Management

NOOR S. A.

Leisure

8.5

/10

Reviewed 40 week(s) ago

Good location, only 30 min from the airport, nice view, good food and comfortable room.

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Accommodation's Reply

05 Dec 2025

M***s

Leisure

8.4

/10

Reviewed 49 week(s) ago

Room view and hotel location was very good. Room condition is a bit old but decent, balcony of Room is not kept clean.

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Accommodation's Reply

11 Sep 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered during your stay. Your comments have been noted and will be addressed with the appropriate teams to ensure improvements are made. We hope to have the opportunity to welcome you again and provide you with a better experience. Socially Yours, The Management

F***y

Leisure

9.4

/10

Reviewed 52 week(s) ago

I really enjoyed my stay in Resorts World Langkawi..such an incredible experience and chance to stay there..ambience was amazing, area was huge, and room was also nice..would definitely come back again if got a chance in the future

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Accommodation's Reply

29 Aug 2025

Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, The Management

Faruque A.

8.3

/10

Reviewed 71 week(s) ago

Design of the bathroom, toilet, and basin is not at all good. Dustbins were not provided with polythene, and there was no wardrobe or almirah to keep clothings. View from the balcony was wonderful.

1 people find it helpful

Accommodation's Reply

29 Aug 2025

Dear , Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, The Management

Manimala K.

10.0

/10

Reviewed 124 week(s) ago

It was lovely friendly stay … very clean rooms.

2 people find it helpful

Abdul W. B. W.

8.5

/10

Reviewed 147 week(s) ago

Overall okay. But the lift only one. For whos have a baby like us very tired because need to walk far away from our room.

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Abdul W. B. W.

8.5

/10

Reviewed 147 week(s) ago

Overall okay but the lift only one. Need to walk far away. My room is far away from lift. Need to use stair and a lil bit tired because we have baby.

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pee hock alan see

5.8

/10

Reviewed 154 week(s) ago

The hotel is run down. Need to upgrade.

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Ken C.

8.5

/10

Reviewed 164 week(s) ago

A dollar have a vLue. There were many guests giving negative feedbacks. I don't face them like air con, poor wifi. Probably is a bit old for a beautiful view hotelThey have all. The amenities to qualify a 4/5 star hotel.

1 people find it helpful

Azlyn N. M. T.

9.1

/10

Reviewed 211 week(s) ago

I had a pleasant stay here that we extended our stay! Although the hotel is a bit old and we had to walk so far to our room, but the staff (although understaffed), were friendly and just awesome! They made us feel welcome and even the chef came out every morning to greet us. The breakfast could have had more variety, but other than that, the island hopping family package was definitely a steal! We enjoyed it very much! Location is a plus too! Private, yet just a 5min drive to Chenang.

1 people find it helpful

Accommodation's Reply

03 Aug 2022

Dear Azlyn, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

Connie W.

5.7

/10

Reviewed 220 week(s) ago

Only one lift and share 5 blok, walk very far and not convenient for the old people. breakfast not so many choices as a 4star resort

2 people find it helpful

Accommodation's Reply

03 Jun 2022

Dear Connie, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

Asri K.

9.7

/10

Reviewed 220 week(s) ago

Pros: The view was beyond amazing. I stayed at premier seaview. You woke up, open the slide window and all your problems will go away. Very spacious room. I took the twin bed, the size was so big, bed was very comfy and still have lots of space. The shower and the loo was saparated, genius, so that it can be used at the same time. The loo will not get wet as well from the shower room. They provided mini fridge, iron and the ironing board. Infinity pool was divine, I suggest to swim around 6 pm so that you can also catch the sunset or almost sunset view. Ample parking lot. Cons: the only problem is the wi fi connection was beyond terrible. Especially at night. They use Roomie apps, so it made it worse. Free movie is useless as you may not be able to watch it after all. When you spend the whole day outside, you just wanted to lay down, get lazy and be able to surf the net or watch TV uninterruptedly. But that is not possible. If the hotel can tackle this issue, it would be perfect.

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Accommodation's Reply

31 May 2022

Dear Asri, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

Asmadi A.

9.7

/10

Reviewed 220 week(s) ago

This hotel is perfect for those who want to enjoy the sunset. A place for relax because the location is not sharing with the other hotels in Langkawi. You will receive a refreshing welcome drink when you step into the hotel lobby. My booking is for Premier room seaview 1 king bed and definitely it is the right choice for me. The room spacious and the got seperated toilet and shower room. The staff is so friendly and very helpful. I reached Langkawi a bit early and just went to the hotel to confirm on my booking. The staff was kind enough to check for me and even went an extra mile to check if any available room ready since I reached a bit early and I managed to check in early. Thank you so much for the good service, nice room and a very good surrounding area hotel. Will definitely come and check in here again

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Accommodation's Reply

31 May 2022

Dear Rus, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWL Social Care Team

Noraniza

8.3

/10

Reviewed 234 week(s) ago

Book 3nights but during 1st night stay the room we get very far, kind of broken door, bedsheet has bedbugs blood, itchy I don't know why too and not very clean toilet. Ask to change a room but only next day will be avail so thanks to a woman staff, I don't know what her name but she's been very helpful! The last 2nights were awesome room looks new clean except the bathroom got separated between shower and toilet lol but view was awesome pol awesome but not very clean water foods are fine. Yeah satisfying. Thank you!

1 people find it helpful

Accommodation's Reply

24 Feb 2022

Dear Nooraniza, Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and was reported to the hotel management for investigation. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWL Social Care Team

Muhd Q.

6.4

/10

Reviewed 239 week(s) ago

I booked near the online agent booth facing the sea view, but bile until I can booth facing the back. Somewhat disappointed, had to pay 80 ringgit for 1 night to get a sea view room. A total of 2 nights must be added 160. The room I got was a bit far to go to the breakfast area. Hotel in the middle of renovation.

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1 people find it helpful

Accommodation's Reply

19 Jan 2022

Dear Muhammad, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

Normazrieyana

6.5

/10

Reviewed 240 week(s) ago

I paid for the one with a balcony but couldn't, the aircon was leaking.

See original

Find this review helpful?

Accommodation's Reply

13 Jan 2022

Dear Guest, Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and was reported to the hotel management for investigation. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWL Social Care Team

Mohd F.

5.1

/10

Reviewed 241 week(s) ago

Hi , This is my 2nd stay with Resorts World Langkawi (Long Stay), bad experience and definitely this is my last stay with RWL. 1. 25/12 at 5.00pm - Arrived and no Concierge or bellman to welcome and arrange our luggage until I need to find him. (Inside the Front Office Room - Observing until now there is no staff to do so and other guest need to find Concierge) The room was untidy. - Bad service experienced. 2. 25/12 @ 6.30pm - After checked in we went down at Zest Cafe & Lounge and had our dinner. The food was horrible (Photo attached). - Emergency Fire Alarm triggered and all staff just don't bother at all. - Please inform to all guests let say testing the alarm system is going on or any. - The General Manager of the property busy arranging his table to have a whiskey with all his friends. With sour face to us and never entertain returning guest like us. 3. 25/12 @ 10.00pm - Noticed the bathroom clogged after shower my baby. Need to wait for Maintenence guy to come and repair the thing. - Don't sell your room if the room is not ready. 4. 26/12 @ 6.45am - Found there is no Laundry Sheet/Form inside the room, called Front Office and he said 7.00am will send to the room. 7.15am still not received any, called again and he said will send. 7.30am haven't received, called and he said will send again. 7.50am still not received. - How long you need to send the form? 5. 28/12 @ 3.30pm - Came back from outside activities, found the room was untidy and there is no Laundry Sheet/Form again, no tissue and no toilet rool. Smells the tobacco smoke (might be from next door - connecting room). - Fire Alarm triggered. - Speechless. 6. 29/12 @ 5.00pm - Fire Alarm triggered again. - No any information or announcement. - Myself confused about whether there is an emergency or Fire Drill Training. We still have a few more days to go and do not know what going to happen until our last day 01/01/2022. Is a nightmare to us to celebrate our holiday and New Year in Langkawi Island. Thank you. Regards,

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Accommodation's Reply

11 Jan 2022

Dear Firdaus, Thank you so much for your review. We appreciate you taking the time to share your experience with us. We have taken note of your feedback and was reported to the hotel management for investigation. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWL Social Care Team

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.