The Imperial Hotel (Kluang)

客房很細小

酒店位置不错，附近都有百货公司与餐厅

Convenient place for a short stay. In mid-town, amenities around it including multiple food options, convenience store and open air street parking. Room is smallish as can be expected but comfortable. As it is well maintained and some of things look new, I am totally happy with the stay. It has a safe deposit box in the room and international adapter for electrical use. For the price, it is well worth the stay, and will certainly pop by again when I am in town.

Overall okey .. room ,Staff and shower but only limited parking .. if you check in early before 600pm and get hotel parking is free but if you parking at MDKU lot parking you need to pay .

Room is a bit small but ok. Parking is provided to hotel guest but it is at roadside, not a gated compound, but they are just in front of the hotel. Overall is good for short stay.

Yes

Well-located hotel near shops, eateries, and shopping malls. Free roadside parking for guests. Room is small but clean, with comfortable bed and pillows. Check-in and check-out were smooth, and staffs were polite and friendly.

Near many shops. Location is good. The room is large enough for four, with nice toilet

The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.

The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.

centralize

Location is good

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.

Clean. Conveniently located

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.

Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.

Clean, comfort and powerful shower!!!

I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.

A very comfy room, especially the bed.