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1.The AC is terrible, the smell make me keep counging that i had to turn if off. 2.The bed is somehow messy, especially the swallows. 3.The Air actually is NOT good at all. 4.And when I went to breakfast i cannot even put my suitcase at the forntdesk. I was 1 meter away. A very bad journey i swear this is my worst trip in Spian.

Excellent place, but the staff is awesome everyone make us feel as be at home. Highly recommend.

Convenient and very clean, helpful staff!!

Cleans facilities, friendly and accommodating staff. Breakfast was highlight- big spread and four types of fresh juices made right in front of you. Highly recommend this place

La habitación muy amplia y muy limpia, el desayuno excelente!!!

Good location Good installation Very efficient staff Breakfast and Bar good service Rooms clean

The property needs updating. The hallways look old and are Not welcoming. The pool area was messy and packed. However, Our room was huge, clean and comfortable. The staff were very nice. It’s good for one night.

Very good location for the price !

The roof terrace and pool made the holiday in the crazy heat. The friendliest staff particularly on the terrace! Nothing was too much and the room was perfect. Would recommend.

Notre séjour a été très agréable. L’hôtel est beau propre et le personnel très aimable . Nous avons apprécié le bar , la piscine et les cocktails . Parfait de près de tout .

The air conditioning was not working properly.

Excelente ubicación y el lugar nuevo y moderno

Novotel in Madrid City Center is a big hotel with 780 rooms. It is located very conveniently close to museums, nice restaurants and parks. It is modern and the rooms are of average size and clean. We had a problem with the room next to us because their door had a broken closing mechanism and tended to slam loudly which was unpleasant at night. Our room was facing a busy street as well. We talked with the reception and they moved us to a quieter room with the windows facing the courtyard. We did not like the room that had a different layout and was smaller, but only two nights out of 5 night stay left by then. The hotel is very busy. They host a lot of business meetings and conferences. The breakfast buffet is very good, but it is in a huge dining room and so busy that it is not easy to find a table after 8:00am. The hotel restaurant is fine and not very busy for dinner. As most restaurants in Madrid start serving dinner at 7-8pm the hotel restaurant is a good option for earlier dinner in a hot weather.

Amazing breakfast, rooms are very clean an very spacious

The room was very clean. The staff checked us in quickly and were very very nice and professional. Room service was daily. Everything was five stars.

La habitación muy limpis

O hotel tem um quarto com uma janela minúscula com uma vista horrível. Os elevadores são lentos. o preço cobrado é absurdo pela entrega - o hotel sequer deveria ser um 4 estrelas.

Hotel muy cómodo, convenientemente ubicado.

ALL Very good.

Really enjoyed our stay. Wonderful staff , very comfy rooms