The location is great- Quick easy walk from the train station. Check in was simple enough and we had a room on the 4th floor. Tiny elevators. The room had no AC so it was stuffy. They did provide a fan, but since we had 3 people in the room, my son had a bunk-bed with no window or air circulation. After the second night, he had to sleep in our bed, which was just (2) full beds pushed together, so I ended up in the bunk and realized fast why he woke up each night begging me for water. The beds were very uncomfortable and the pillows were terrible. They told us we could open the window, however the curtain was so bulky, it wouldn't stay open and the sun rose early so we basically suffered. The room was very tight. My son and I ate at the breakfast buffet in the AM, which was actually pretty decent. We did eat dinner in the restaurant one night and it was pretty decent as well. If I were to return to Wengen, I would look elsewhere to stay honestly, especially for the money I paid for our stay.