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**Overall rating: 4/5**
**Title:** Great location, friendly staff — room needs some updating
**Review:**
Excellent location, especially close to Bangla Road, with a hotel shuttle to Jungceylon Mall, one of the best malls in Phuket. Staff were incredibly friendly, polite, and professional throughout our stay. I had a pool-access room, which was nice, but it felt a bit worn and could use renovation — housekeeping should also focus more on deep cleaning rather than just surface tidying. Breakfast was excellent with great variety. Overall, a good choice for families, though the room condition could be improved. Would visit again.
This is 2nd times stayed in Novotel Phuket Resort, we love the sea view room and access pool side room, it silent and gave us amazing and unforgettable memories, we will stay again on next Phuket trip. Buffet, swimming pool are very well, staffs are politely and nice. I appreciate the free shuttle truck to shopping mall, it was more convenience for us and can be save more unnecessary expenses and it was surprised we got free snacks, drinks and a beautiful hat when we came to room.
酒店環境舒適, 每當坐在大堂及露台時, 都會有想睡的感覺, 而服務員都很有禮貌及主動幫助客人解決問題, 酒店設備方面也尚算齊全, 只是泳池細小, 只適合戲水或浸身, 酒店位置很個人, 我就是他喜歡偏離市區, 旺中帶靜, 怕走路或走徙斜的朋友應該會不太喜歡的, 因為要再帆船商場回酒店需要走25~35分鐘的路, 然後再走斜路, 不過吃飽之後走回去當是運動也不錯, 可幫助消化, 整體來說我很喜歡這酒店, 有機會也會再入住