索菲特伊斯坦布尔塔克西姆

Everywhere was clean.Staff were very courteous but need training to work less stressful. Breakfast room was almost everyday chaotic with no management for guests seating. Food and fruits were in abundance and floor managers were in panic attack modes. Hammam was clean and the masseuse was excellent. We will definitely use this location for our next stay in Istanbul.

The location was great and the room size was good. The staff who cleaned our room was fantastic, can’t recall his name it started with M. However the check in was not great. The lady charged my credit card 7000 TL without advising me as a deposit and now it will take up to 10’days for a refund. Unacceptable!! We went at the out door lounge to get a drink and eat something and upon asking for a menu, no one came to take our order while the staff member sat on the lounge next to us playing on his phone. Very poor service for Sofitel standards. Even the front door staff were average, not greeting customers and not making an effort to make you feel welcomed. Perhaps global management should re-train staff in customer service if you want to be a 5 start hotel. Besides that as a VIP Expedia member, I was not offered the free drink or an upgrade if there was one, not even advising me about the discount I get if dinning at the hotel.

Nous avions réservé une fuite avec vous sur la ville, nous sommes tombés sur une vue sur un bâtiment. La veille, je vais lui demander un transfert depuis l’hôtel qu’il a jamais été pris en compte, nous avons dû nous débrouiller avec des uber. C’est dommage cela fait plusieurs fois que nous résidons au sofitel Taksim. L’endroit est fabuleux, l’hôtel est vraiment très propre, c’est juste le respect de l’annonce qui n’a pas été respecté ainsi que les messages qui sont restés sans réponse.

El hotel es esta en una muy buena ubicación si quieres salir de noche, las habitaciones son muy amplias y limpias.

A poor Sofitel experience, lack of staff at the reception, smelly corridors and rooms, the building is really getting old. The rooms are large and location is good.

Très bel hôtel avec un personnel juste parfait et une localisation idéale.

Ubicación excelente sobre todo si quieres salir de noche.

Le falta mantenimiento al hotel Desayuno mediocre con lo que ofrecen en ISTAMBUL

Kaan in concierge is an asset to this hotel. He went out his way to help us source football tickets and arrange trips in Istanbul.

You are greeted with a warm welcome. The hotel is beautiful, clean and very conveniently located in Taksim Square. My only criticism is the breakfast could have had more choices but im a fussy eater! I think Sofitel is a good choice and will definitely stay here again.

House keeping and clean room staff was very kind and helpful.

Great location, staff very helpful. Hotel needs renovation, everything is old

Loved our room, facilities were great , location was very convenient for night life

Room was always nest and clean!

I specifically booked this hotel because it had an indoor swimming pool for the kids. Unfortunately, the indoor pool was closed throughout our entire stay, and there was no notice on the website informing guests of this before booking. This was very disappointing, as it was one of the main reasons we chose this hotel. The outdoor pool was not very clean, so we didn’t feel comfortable using it instead. The hallways near our rooms had a strong smell of sewage/toilet for our entire stay. We complained several times, but nothing was done about it. It wasn’t until our last day that the area was cleaned, which wasn’t very helpful as we were leaving the following day. The breakfast was exactly the same every day, with no variety at all. After a couple of days, it became quite repetitive and boring. Overall, we were disappointed with our stay due to the lack of communication about the pool closure, the cleanliness issues, and the poor response to our complaints.

The hotel is beautiful. The room was very clean and the amenities were nice. The staff was also very friendly and accommodating for all our questions and requests.

Location was the best asset for this property

Room was very clean, staff not very helpful as couldn't understand much English. The indoor swimming pool was out of service till 3rd July and we were not notified as I do not like swimming in the roof top swimming pool as other people can see from other hotels, they did not have an alternative suggestion. When checking out we had to put our own suitcases into the taxi. The room had espresso coffee system which was not very tasty. I like my coffee hot and it was just luke warm, when asked if they do coffee sachets they said no. Overall okay experience located in a good area with food and coffee shops near by.

Everything was perfect

Location is fantastic. Only taxi drop off is challenging