Mercure Sydney

不錯

During this trip to Australia, our family had stayed five nights each in Melbourne and Sydney. In Melbourne, we stayed on the 47th floor of a high-rise with a kitchen fully equipped with utensils and a beautiful view. The price was very reasonable. In Sydney, the location of this hotel was excellent, with convenient transportation, an outstanding breakfast, and very friendly staff in the dining area. However, I was very dissatisfied with the accommodation itself. For all five nights, we were assigned to the lowest floor, only the 3rd floor. The worst part was that I actually encountered cockroaches in the bathroom — something I had never experienced before, even though I often travel for business and leisure. After reporting the issue to the front desk, I never received any apology from the hotel manager, not even a note, nor was I offered a room change. On the last night, I and my family didn’t even dare to take a bath in the bathroom, and every visit there made me feel uneasy. Overall, aside from the dining experience, my impression of this hotel was very poor.

不錯！

離icc展場走路可到 附近Chinatown也很多吃的 離機場開車大概20分鐘 整體來說地點挺好的

Excellent location, room was tidy and clean. Unfortunately the door connected to the room next to us was found to be unlocked, which was a serious mistake. And service was not up to standard - we required maintenance for the malfunctioning TV, but it’s still not fixed after almost a day. I feel doubtful towards the hotel’s rating after my stay.

櫃檯職員和行理員服務態度非常好，但要改善陪訓執房員工！

Close to Central station Convenient for browsing everywhere

The location was great but the room was odd. Only one main light near the door to the room, lamps and LED strip lights. There was no bathroom extraction fan and the air con wasn't able to be turned on and off as it was motion activated. The pool and gym facilities were inaccessible, up steep flights of stone steps that quickly became unsafe when wet. There weren't enough guest lifts for the amount of rooms and half the time the lift doors closed on you while trying to enter. There's probably better places to stay that are just as convenient.

Yes and yes

Very nice stay

Check in was seamless and quick. Rooms were adequate and location was great

yes

Rooms were clean, breakfast was great excellent location

convenient location

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Always a good stay in Mercure Hitels

clean quiet room, ideal location

Uncompromising policies and terrible communication. Poor customer service.

Clean room, helpful staff, easy check in and out

Poor check-in with self service kiosks.