黑梳酒店

Location is good ! But parking is expensive cost $20 per day.

We experienced exceptional service! Hotel is older but very clean and the location is in the heart of the village.

Amazin

Great customer service and welcoming team. Very central location

Room had a smell, oven was dirty. No trash bags. There was a lot of noise from college kids running and yelling throughout the night. In room phone did not work. For the price of around $600/night was not worth it.

オーナーがフロントで対応していただき、フレンドリーで感じが良かったです。

Toilet needs repair. There is a large gap to the outside where the heating unit is installed. Dishes were not clean.

That was a great trip! Benny & the staff were friendly, and helpful. It was a thoroughly enjoyable vacation.

Great location, staff was friendly. It's definitely an older lodge which explains why it was much cheaper than similar properties. Owner is a bit over the top with the constant reminders about the rules and calling out that they have cameras. Heater didn't work above 65F and we had to ask twice for some sort of fix so that our ski gear would dry overnight.(Finally got a space heater, which we appreciated as it was 12F overnight). Wifi router behind TV glowed VERY bright blue all night until we stuck a towel back there to be able to sleep. Despite the faults , we liked the place for what it is and would consider staying here again.

I had the worst experience of my life at this hotel. I will never recommend this hotel for anyone, especially if I love them. They charged an arm and a leg for everything including parking, taxes and extra fees. Then they towed my car amd blamed me for it. The next morning, the old guy was yelling at me about he parking. After the 8am morning experience, we checked out by 9:30 am the first day. We booked for 3 days. He made disrespectful remarks to my son when he brought the trolley back after checking in about no partying and no unwanted guests. After all that, they refuse to reimburse me for any part of my trip for the terrible experience, instead threatening me with lawyers. I contacted expedia and had no help in getting any reimbursement. I will never use expedia nor will i ever stay at Blackcomb Lodge. I will tell my family and friends to also never do the same.

We booked a one night stay in August for early December, and 23 days before our reservation, I tried to cancel due to an unforeseen situation. I called multiple times, about five times, but was told the manager was unavailable each time. Even Expedia could not help because the manager was not present. Due to this lack of support, we had to continue with the trip, and thankfully a friend covered the cost of the other room. We arrived early due to heavy rain and requested early check-in, only to be told it costs 50$. During check-in, hidden charges were added because Expedia supposedly does not collect them. Guests should be informed beforehand. Clearly no transparency here The hotel charges for almost everything. Our room, meant for six people, was for three, yet we were charged 58 dollars extra despite trying to register an additional guest beforehand. Basic supplies were laughably small — barely any soap, lotion, shampoo, or hand wash. To make matters worse, a friend trying to come in and wait at the common area due to rain was shouted at by a staff member at the door, allegedly the manager, and said my friend is not allowed inside at all. Parking was inflexible, expensive, and without day-pass for the amount of 34$ . Overall, the hotel feels cheap, unfriendly, and focused on squeezing money from guests rather than providing hospitality. Please find another place and save yourself headaches. Definitely not recommended.

Horrible service staff

Great Location

The front desk guy is really intense. I could tell he is the owner. He does treat you like youre checking in to jail instead of a hotel you are paying for. He makes you sign off on every single rule and theres little charges for every single thing. He also RAN out to the parking lot to greet us and it felt odd because his energy was very frenetic. He thought we were parking without paying and he was ready to confront us about it until he realized we were actual guests. The rules of the hotel are also posted EVERYWHERE its extremely bizarre. The other staff seemed normal and chill. The room was nice with two balconies but yeah its old and needs work for sure ad is a little run down. Peeling paint and wallpaper and tape over the tiling in the bathroom etc. The pricing was good, and the location is excellent. The owner started our trip off on a very weird vibe. So if youre cool with being treated like youre lucky to be allowed to be on the property and loudly verbally accosted and watched by the owner then yeah its fine to stay here. I think if the owner stayed away and let his staff work for him the guests would have a better experience here.

Clean room, friendly staff, excellent location

This was the most I’ve ever been cat fished by a listing. The amenities listed were inaccurate. The soaking tub was a basic tub that didn’t cover my knees. No massaging shower head. No balcony. The mountain view was just the parking lot.

We had a medical emergency and they did not want to refund us. They also did not let us rebook for another day. All around dissatisfied with the service.

Everything was excellent only parking was paid

The staff were very polite and friendly. I found the hotel itself run down and old, the room had a very strange arrangement with the TV on an inconvenient wall - difficult to see from the bed. My room was above the main village walkway and it was extremely loud until 3 am, making it difficult to sleep.

Was a problem with our room when we arrived. Staff were very apologetic and did what they could to accommodate. We were updated to a suite however it was very outdated with several issues in the room. The large mirror was broken. The built in microwave was broken- door wouldn’t close so the light in the microwave lit up the room all night. Was unable to access the cord to unplug it. The light in the bathroom buzzed every time it was turned on as it was ready to burn out. Balcony overlooked the busy part of the shopping area of Whistler village with a pub across the road. It was music and noise until 1am. If you want quiet, request a room away from shopping area. We were on a 10 day west coast trip and it was the only place we had to pay for parking which wasn’t cheap. Once again, staff were very good and worked hard to get us another room but had we got our first room, we would have been on the quiet side of hotel.