โรงแรม Blackcomb Lodge

My wife and I both had a very positive experience staying at Blackcomb Lodge. In fact, my wife was so happy with our stay that she also decided to leave a positive review herself. Before arriving, I saw many comments mentioning the hotel’s rules and policies, but after staying here, I completely understand why they are necessary. The hotel is located right in the center of Whistler Village with a lot of tourist traffic, so proper management is important for the comfort and security of guests. From my own experience, everything was explained clearly in advance. As long as guests respect the hotel’s policies, there should be no issues at all. The room was clean, the staff were friendly, and the owner even upgraded our room for free without us asking, which was a very thoughtful gesture. Overall, we were both very satisfied with our stay and would happily return again in the future

My son and I stayed one night on Easter Weekend on our way through the area. I've stayed in Whistler many other times in a tent and a travel trailer and had much more restful sleeps! For a kitchenette unit, it had almost no useful dishes (including no coffee cups for the coffee maker!), there was no blanket for the sofa bed for my son and we were woken up repeatedly by loud sounds starting at 4:30am. These issues would have been annoying but what kicked this review all the way down to 1-star is the complete lack of follow-up from the hotel on all of my inquiries to reduce the room fee - the immediate response at the front desk was polite and understanding but directed me to an email address. Several emails later, not one has been returned. I've called several times and have only had the phone answered once. Other times it has rang dozens of times, then someone picks up and hangs up! Absolutely HORRENDOUS customer service. Will never stay here again.

Older place but the rooms were clean and the bathtub was deep (nice to find a tub). Great location in the center of things. We'll be back.

Dommage que nous n'avons pas eu de service de nettoyage (poubelles, draps, serviettes) pour 8 jours de séjour et malgré nos demandes. Chambre donnant sur la petite place à proximité d'un bar bruyant jusqu'à minuit.

Great location but the place is a bit run down. Could benefit from a refresh during the off season. Very quiet though.

They are trying hard to keep the Village's first hotel up to date, and it's a great value with kitchenettes in the rooms and clean indoor pool & hot tub, all right in the middle of the upper village. Checkout is early at 10am and overnight parking expires at 11am, so if you hit the slopes after checkout, purchase more parking time from the machine or front desk.

Room not properly cleaned

Great location, really good staff. Amazing experience.

Walking distance to skiing gondola. However, there was in incident happened when we stayed. There were loud drilling and nailing noise very close to our room at midnight, 4 am and 5 am. That loud noise woke us up several times. Not sure if it’s part of the property’s problem. It’s a problem for us to return to this property though.

It was clean only dishwasher had dirty glasses and cups when moved in. Only two towels even though we booked for 3 ppl. No service was provided tried to get some more towels in the morning and could not reach reception for 1hr after went down and no one was there. Had to go to pool and find some fresh towels there.

Had a fantastic stay..great location

chambre propre et comfortable

Too old building On hallway bad smells always

It’s ok. Comfortable.

Great location and convenient for all restaurants

Location is amazing, it is right across the bus stop and everything else like bars, restaurants, lifts are walking distance. Front desk was very friendly and helpful, check in and check out were seamless. The hotel has space to leave your bags after check out (for an additional cost) which is super convenient if you're planning on catching the bus later. The room was very clean and big, I had a balcony with the view of the village, super cute. I will definitely be returning!

I tried to pay my last day parking at the fron desk twice. Did not get a clear explanation why not. I went down in the morning prior to skiing, nobody there. I wnet agaiin a half hour later noboday there. The manager got mad at me when I told him it would be nice have some service. The entire week, I got one change of towels. He blamed me for not answering my hotle phone, how could I , I was out skiing, He could have called my cell phone or left me a text message. Wow, not very good service from the weekend manager.

Avoid staying here at all cost. It is easily the worse hotels in Whistler that I stayed at - and I’ve stayed in hostels there! From the pile of garbage that greets you in the parking garage, to the dilapidated doors and hallways that Lead to the front desk/ the entire way in just gets worse. The front desk clerk was rude and appears as though they could care less about anything and especially you. I wrote them at check it and they have yet to respond. The room is beyond terrible and we payed for the king and double twin. It has not been upgraded since maybe the 1980s? Broken light switches, rust and mold in the bathroom, dirty dishes in the dishwasher, a tarp keeping rain out on the roof, I could go on and on. What is that smell in the hallway? To top it off - the beds have not been replaced in what I am guessing is more than ten years. There is literally a divot in the mattress where people sleep and springs to greet your back in the bottom. It is truly shocking how bad of an experience this was for an $800 per night room. I hope this review and pictures help our people in finding anywhere else to stay.

Great location. Easy access to lifts, restaurants, bars, and shops. Ample parking, although quite expensive compared to other properties. The single elevator is challenging when needing to move luggage.

The man in the front was so unfriendly and disrespectful. Every guest was talking about him that he is Hitler. He was bothering all the guests with unneccesary questions. He stopped my children at 11 pm. He started a conversation about they are not allowed to leave the hotel past 12 and they should be sleeping. Its not his business where my children go. I had given them permission to get ice cream. Upon checkout, I confronted him about this. He started yelling and saying that i got a discount on my second room. He also said i should be grateful for that. He denied approaching my children Overall, the hotel is nice. But i will not be returning to this horrific customer service.