布鲁斯特山小屋

In the center of Banff, very good location and the hospitality service, highly recommend

Friendly staff, nice room.

Very good hotel

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飯店的服務非常棒。 住宿的時留言房間沒有冰箱。 沒想到當天就他們提供了一台小冰箱放在房間裡。 整體來講非常棒。 若要到班夫 大力推薦這一家飯店。

Our time at Brewsters couldn't have been better. During our stay the staff accommodated our every need without issue. The rooms were well maintained and offered a rustic and comfortable environment which matched the natural surroundings of Banff. I would happily go back again!

Nice property right downtown Banff, good breakfast and very friendly and helpful staff!

There were road closures during our stay so we had to go through an alternative entrance. Luckily there was someone there to guide us to the hotel which was helpful. The breakfast overall was good, always something new everyday. I will say I'm a little particular how I like my eggs. The first morning I came down for breakfast and I had their scrambled eggs, it was a bit dry; not sure if it was because it was cooked too long, or it was being cooked still while it was in the buffet area but it was not a favorite of mine. Our room was cleaned and well-maintained. I guess one downside is the exhaust in our room (237) was not functional, and seems to not be working for a while. The shower curtain if possible could also be replaced. It had a bit of a smell when I first used the shower so hopefully it gets replaced by then. Some of the towels tend to fray after each use, the fabric can get stuck on my skin. Either you can get your towels replaced often instead of using the same one, or in the long future invest in more durable ones. Overall customer service was great, rooms were cleaned in a timely manner, and breakfast had moderate options!

This lodge was centrally located to within walking distance of nearly everything. The rooms were nice and beds were comfortable. The only negative I have is the construction going on made it difficult to get to the parking garage and lobby entrance. Otherwise it was perfect!

Staff and accommodations were excellent

Excellent Hotel. Staff was great.

Dated, eye sored property- don’t go after the posted photos by hotels, not worth paying those mega bucks. Tastelessly decored neither modern nor country. Depressing experience in very upbeat surroundings. Breakfast was usual. Staff was helpful. Would stay again.

Muy bonito hotel, súper cómodo y bien ubicado. Mi única queja es que al llegar te hacen llenar una hoja preguntando si quieres que te limpien el cuarto o solo cambien toallas o nada. Yo puse que sí y lo único que hicieron fue tender las camas. Le pregunté a una persona de limpieza y me dijo que si dejaba las toallas en la tina, significaba que me las iban a cambiar. Eso hice y 10 horas después que llegué al cuarto, las toallas seguían en la tina mojadas. Tuve que hablar para que me las cambiaran. Y en los cuatro días que estuve jamás vaciaron los botes de basura. Estaban reventando de basura. No entendí su proceso de limpieza. Para que me preguntaron si no lo hicieron. Y para eso hubiera rentado mejor un Airbnb y sale más barato. Ojalá sean más claros con eso para que la gente sepa y elija qué hacer. Fue incómodo. Pero el hotel está perfecto y su desayuno excelente.

Convenient location

Clean rooms, friendly helpful staff. Excellent continental breakfast with some rotating hot items. Will stay again.

Room was very hot as they didn't have air conditioning. I believe they are getting A/C, so hopefully this will not be a problem in the future. Very friendly staff, good breakfast and great location.

What’s great: front desk staff, location What’s not: lack of room AC Free breakfast was decent, staff worked hard to keep place tidy. Plenty of underground parking spaces. Enjoyed the rustic feel of the lodge. The best feature of this place is its central location. Everywhere in Banff is an easy walk. The front desk are likewise admirable for their helpfulness and politeness, especially Hanna! Thank you for the room upgrade :) The area I recommend to improve is to have AC in each room, just like they have it in the hallways. Or at least clearly disclose that there are none available in the rooms. We managed the heat by running 2 fans and keeping windows open. I can’t imagine how summer days would feel like. One guest was berating a front desk person due to the lack of room AC. She remained calm and was apologetic, not her fault of course, but I felt bad for her. Hopefully management considers this to avoid those encounters. Coin operated laundry machines are available. Overall we would stay again, probably not during warm season. Due to the “heating” feedback, we were given a “parking” perk, that was a very kind gesture. Thank you again, we enjoyed our stay.

It was close to downtown.

There is one word to describe our experience at Brewster Lodge (our se ond stay): Great Location, staff, breakfast, rooms, services, parking

Location is great.