Disappointing Service, Poor Maintenance, and Overpriced!
I rarely leave negative reviews, but my recent experiences here have been incredibly frustrating.
I stayed at this property two weekends in a row (May 16 and again on May 23), wanting to give them a second chance after a poor first impression. Unfortunately, nothing improved.
The front desk staff is consistently rude and unwelcoming. During my second stay, we arrived late around 9:00 PM. My son had an early morning basketball tournament and was starving, but checking in was an ordeal. I was the only person in the lobby, yet the agent made me wait for a significant amount of time with zero explanation or acknowledgement.
Because we got in late and needed to rest for the tournament, we decided to just buy food from their lobby pantry instead of going back out. They charged an absolute fortune for three cup noodles and bottles of water. While I know hotel convenience markets have a markup, the prices here were outright gouging.
To make matters worse, the property's upkeep is lacking. The elevator was visibly dirty, and the hallways had a noticeable, unpleasant odor.