Hilton Garden Inn Toronto/Ajax

Propreté et confort du lit

Disappointing Service, Poor Maintenance, and Overpriced! I rarely leave negative reviews, but my recent experiences here have been incredibly frustrating. I stayed at this property two weekends in a row (May 16 and again on May 23), wanting to give them a second chance after a poor first impression. Unfortunately, nothing improved. The front desk staff is consistently rude and unwelcoming. During my second stay, we arrived late around 9:00 PM. My son had an early morning basketball tournament and was starving, but checking in was an ordeal. I was the only person in the lobby, yet the agent made me wait for a significant amount of time with zero explanation or acknowledgement. Because we got in late and needed to rest for the tournament, we decided to just buy food from their lobby pantry instead of going back out. They charged an absolute fortune for three cup noodles and bottles of water. While I know hotel convenience markets have a markup, the prices here were outright gouging. To make matters worse, the property's upkeep is lacking. The elevator was visibly dirty, and the hallways had a noticeable, unpleasant odor.

The room was clean. The staff was great.

I stay for the clean rooms the room itself. I really don't use the other amenities but like that's it's offered. Oh, and the location.

Room and hallways were despicable dirty. Carpets were nor vacuumed since building was opened. Hotel manager was hostile and rude. Front desk staff just waved you off without words. Walking on the carpet in the room was like walking on sand. Pieces of paper and cramps were on the floor under the sink in the bathroom. Hotel manager thought it was excerptible condition. At breakfast water brought me cautery wrapped in napkin that had oil stains and remnants of someone else breakfast. When I asked her for clean cutlery, she was offended by my request. Again hotel manager didn’t see anything wrong with dirty dishes or the conditions of the property. Be ware of dirt.

The experience was good.

Breakfast was not included in my stay which was kind of bad deal but it’s okay

All good thanks 😊

Nice staff

I had an issue with the mattress and they replaced within two hours. Staff is wonderfull and very friendly . Definitely will go back

Hotel was very clean and the staff were very friendly. The pool area was nice.

It was a great location , the hotel was spotless and the staff was fantastic, very polite and helpful!

Microwave didn’t work, bathtub was dirty. Weird clicking noises in the room, could not sleep

Clean

The staff were friendly and went out of their way to accommodate any questions or request. The restaurant is first rate. We could have lived here for a very long time. The hotel was centrally located to all our destinations and so accessible from the 401.

friendly staff and really seemed to care

Breadfast was perfect and the room was cleaned daily. Very correct friendly staff. Great.

Ok

Booked through Expedia for the first time. I was not aware that I would not get points with Hilton for my stay. This info should have been provided to me. I would have booked directly through Hilton

Clean spacious room with a king bed. Toiletries were good quality. Staff very friendly and quick service. Room fridge wasn’t very cold unfortunately and no obvious temp control so I could not adjust it. Fitness equipment was much better than my last visit 6 months or so ago which was very nice to use. All in all would stay again