艺术酒店

Great location

Happy with everything

Best hotel downtown Calgary.

The smoke detector batteries were dead and began beeping at 4:00 a.m. The replacement date listed was 2026, so this should have been addressed prior to our stay. When we informed the front desk the following day, the employee was not very apologetic and did not offer any form of compensation. Additionally, the bed frame was peeling and in rough condition. We have had good experiences here in the past, but unfortunately we were unhappy with our stay on this occasion.

Clean room, Good location, Service slow at breakfast, Front desk staff excellent, Many dining options within walking distance, Eating recommendations excellent,

Room was clean as expected

Housekeeping was very good. Room was serviced every day, unlike some hotels who only service every 2 or 3 days.

Great hotel would highly recommend

Location, pool, staff

Super clean, spacious room; fridge/coffee machine and kettle in the room;

Beautiful!

Very nice hotel, nice and clean and the staff was wonderful thank you very much

Staff were friendly and it is very clean

Helpful staff

Everything was perfect! Great work.

Didnt eat at the hotel

My experience during my stay at Hotel Arts was mixed with disappointment due to the grumpy receptionists at about midnight. I stopped at the reception at midnight and asked for a fresh new towel. There were two staff but one questioned me if one of them left to get a new towel, who would watch the reception? It was midnight, there was almost no guests. At least one of them could leave and grab a towel for me I hoped. It turned out neither of them provided a new towel to me. I then asked where the restaurant is and how much per person for breakfast, so tomorrow I could check out to see if I wanted to have breakfast there. One of the staff reception lost the patience and responded, there, you go and check yourself. The other one was better. He looked at me and responded with a more detailed answer. Having said that, the next morning, staff changed. When I checked out, there was a very nice female reception who provided great customer service to me.

We made a reservation at the poolside bar after receiving a message from the hotel to do so because they fill up fast- and they do. Our reservation was for 4 PM. We arrived at 3:55 and placed our drink order. After stopping servers that went by multiple times, and entering the restaurant twice, asking for a manager once, we finally received our drinks after over an hour of waiting. The worst part was they sent the poor server out to apologize like a sacrificial lamb when it wasn’t his fault as we had ordered through two people prior. Our bill was over $200, which isn’t a ton, but we were there to be patrons of the bar. You only get three hours, so our reservation was cut down to two hours because we lost an hour sitting and waiting and chasing people down. It was very disappointing as we had done all the right things that hotel suggested to ensure service. Our first round of drinks (3) was compt for full disclosure. If you do plan to attend the hotel pool and have drinks etc, I absolutely recommend a reservation as there were people who came in after us that were disappointed not to get a fireside table.

Perfection !

Beautiful room and clean. We were also pleased with the room service and excellent food. Thank you, Jordan & Jennyfer