凯艺酒店及会议中心

Ice machine broke, we were to get our water from bathtub spout. Staff had no time to get us water because it was change of shift. So no water. Shoppers was closed.

Clean room, enjoyed the breakfast, I would stay there again.

It was a nice one stop for a family. Kids loved the pool. Breakfast could have a few more choices.

Good hotel with a great pool. No elevators though, so while travelling with someone who struggled with stairs, and being on the 3rd floor, that made accessing different areas more difficult. Staff was great though, very friendly and helpful!

The stay was ok. I usually don’t mind Quality Inn’s and have stayed in other ones in different cities. But this location was not kept very clean, just can tell they’re not cleaning properly or getting everything wiped down in the rooms. The change rooms in the swimming pool were also filthy my husband noticed. Another issue was our card did not work to get back in our room after getting dinner and we had to keep walking back 3 times to the main desk until the staff finally came to look at it himself. We had to switch rooms which was inconvenient as we had our kids with us and unpacked everything already. The staff initially said we would need to grab all our stuff with our dinner and kids come to the front desk and get our new room key. Thank goodness my husband said no that’s not feasible for us and I asked can you call when our other room is ready but they couldn’t since their phones were down? He did then offer to come back and give us the key cards when they were ready. Just something I’ve never experienced at a hotel before. If my card wasn’t working they just give us a new one so I’m not sure why they couldn’t do that. Other than that the stay was enjoyable for my kids and it was in a central location close to many amenities!

Staff were great

It was alright reasonable price the ice machine was down

The outside property wasn't really maintained. The breakfast was good. But I've been at this place before and you can tell it's gone a little downhill. Decent hotel, but could just use some upkeep.

Room was clean and the staff here were very friendly and helpful. price was reasonable for the amenities. Had a pool and offered breakfast. Will definitely stay here again, next time with my dogs

Aside from the restaurant only open from 4-9pm and the pool full of screaming kids, the rest was great

The staff was very friendly and Helpful. The rooms were very clean and well maintained. If I have to travel again would definitely recommend staying there..

Comfortable beds, clean room and helpful staff.

a

Everything was great.

We enjoyed having a main level room as it made for easier in & out through the patio doors. Each bathroom in the pool room has a sauna! Great scavenger hunt for the kids right in the lobby while parents can enjoy a bite of the breakfast!

Lovely room. Very comfortable bed and sheets and pillows. Plenty of towels. Clean room and bathroom

Bed wasn't made back up 1 day. Someone else parked in my spot outside my door.

Everything is very good

The front desk was accommodating. Pool was nice and well dehumidified. Breakfast had good options.

Great location, great place, older but kept up in the rooms, friendly front desk, games room and restaurant were a hit, will return