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shower had mould all around the bottom, would refused to shower in it, tv didn't work, had to go to the front personally 3 times for them to fix it because they dont have a phone in the room. bed was comfortable, sheets clean

The first room smelled really bad and i had to request a change

Smelly room. Ok but for the money i would expect more.

It’s about what I expected. The decor is tired, staff are unmotivated. Front desk was empty a couple times we went to it. On check in it was a wait for a social chat between the staff member and the guest ahead to end… fairly rude to make someone wait. In inexpensive hotels the lighting is always awful. I’m not sure why they can’t splurge the extra 50cents per bulb to get decent quality light in the rooms. The lamp had a gross stain on it. The breakfast bar staff was almost non-existent, wandered through with a giant set of headphones on to refill items that needed it 20 min ago once while we were there. I know it’s not a restaurant experience, but keeping the breakfast bar full is important, especially to travellers with children.

Overall poor everything. Restaurant only open 5-9 with very small menu. Bartender at restaurant (Cindy) was excellent. Hotel no hot water, tables in room were dirty. Hallways dirty

When we got there, we were told there was no hot water. We drove five hours to get there. It was 3:15 PM and we’re told that we could go somewhere else not being a millionaire. Where was I going to go because they did not refund my money back immediately They told us we would get 25% off, but I had to call Expedia and that created a whole Nother headache my wife can’t shower with cold water. We had to go buy wipes to clean ourselves and we could not use the pool because we couldn’t shower afterwards two nights that we were there we felt itchy and disgusting. We should’ve gotten a bigger discount.

Was informed u

I ended up canceling when i arrived at the hotel, because unknown to me, there was no hot water. I was told that a message was sent to me but i didn't receive one and only found out once i arrived to check in. Not happy, especially since i was travelling with my senior mother and had to find another place to stay, late in the afternoon.

Water heater not working and they offered 25% off and thought we would stay; however place old outdated and smelled. Hotel was nice in uts day but best they they could do is demo and rebuild. We spent twice the money to get another hotel that night.

No hot water was availible.

Price was good, breakfast and coffee was good. Staff was helpful. Hotel needs major renovations

Really decent and big room, close to lots of shopping. Staff were very friendly. If we need to stay in Orillia again this will be the hotel.

Good

This hotel is horrible. It smells musty and smoky. It's very outdated and in need of repair. The ice machine was disgusting. The breakfast is awful and the waffle maker is dirty. I didn't eat anything as I was too afraid of the cleanliness of the kitchen given the rest of the hotel. Paper plates and plastic knives and forks. Very cheesy but at least I guess they would be clean. I've seen previous reviews after we left and should have checked before we reserved a room. Tiling and flooring is mouldy and the curtain rod was broken. I could go on and on but advice.....unless you don't care don't stay there.

Excellent location

It is something different for change for me

Very good staff who were very helpful

Need to be cleaner

Overall the stay was really good, staff we're friendly. My only issue was the bathrooms it could have been a bit more cleaner. Also their was a bug in one of my beds in the hotel, which was kinda scary, because I thought it was a bed bug. Thankfully it wasn't, but the staff quickly changed our rooms either way so it was nice of them to still accommodate that for my family and I.

The motel is very dated