西艾德蒙顿丽笙酒店及会议中心

The room provided was a life-safety hazard. There was no window in my bedroom, it was a broom closet. There was pet dander, and fur all over the room. We stayed one night, and checked-out, but were charged for three. Do not book here. Avoid at all costs for safety reasons.

we didn't eat breakfast in the restaurant

This particular room has a kitchenette and it's very conveniently located close to multiple grocery stores that allow you to cook for yourself before venturing off to tour the area

The staff was amazing! I booked for 2 queen beds but was given a room with 1 dou le bed and one pull out bed, so kiesha (the staff members who helped us out, she worked on straightening our the room situation while we went out to meet some family. When we got back, everything was taken care of so we were able to sleep in actually beds. She was very helpful! One thing I did not like was that our room had a broken window handle so we couldn't open it. The rooms were average.

Good

Overall great

Really have not been enjoying the atmosphere here latley being charged for unknown reasons and called to see why and no one has a clue whats happening or what it is your being charged for.

This is our second time staying at this property room was clean staff was nice it was a good stay. I just want to let you know that they are renovating so some floors looks like they are renovating. They clean the room everyday so if you don’t want your room to be cleaned please put the no disturb sign. Overall great stay I will be going back.

Loved the bed and the price was more than reasonable.

The staff seemed to be overwhelmed by multiple check in’s Couldn’t use coffee maker in room as piece was missing, staff seemed to be aware when mentioned Door to room had over an inch gap on side and bottom which let in noise and hallway light Was only able to extend stay online as staff stated to busy Hope when all renovations are complete the hotel will function better

Room was terrible. Not cleaned and got pet hairs on the bed.

So noisy don’t have water no wifi I’m never forever comeback that hotels anymore

Our stay was honestly disappointing. The room never felt properly clean. Basic things like toiletries weren’t provided properly and even the ones that were there looked half-used and got taken away without being replaced. We had to keep calling them for everything, even for simple things like towels because there weren’t enough in the room. It just made the whole experience inconvenient and frustrating.

Had bit of an issue checking in Keisha was very helpful

Room was very dated, but clean. Bed was comfortable. No breakfast included.

Room was good and front desk staff were very helpful, Keisha got us set up right away in a last minute trip

Stay was okay. Hotel and rooms are very dated.

The room was clean, showing a little of its age but still comfortable. Staff was good, we’ve been coming here for years, we are noticing it’s hit or miss with the staff, some of them knows us and greets us like family others it’s like they are greeting us for the manual they used in orientation. We are finding the customer service is dropping a little. But still a really good place to stay

After many years of being their customer, I am surprised that customer service is going down fast. We have stayed there at least four or five times a year over the past ten years. And since new staff this was the worst we ever had. We tell them each time we come in it’s for med appointments and we need a quiet space. They always try their place but this time the receptionist didn’t understand and couldn’t get it. She put us between two rooms with screaming kids, when we asked to be moved she put us in a room where the lite switch didn’t work, the refrigerator made such a loud noise and we come hear when the next room turn their water on, when we told her she didn’t believe us and had housekeeping to check before moving us in the old wing where they were renovating. Not good service at all, and with newer hotels around they should be focus on the best services they can do, and if this is the best they can do I’ll be going somewhere else from now on.

Terrible