马美逊新堡酒店

This was a lovely hotel with the warmest of welcomes. Great location for both the ouseburn and town. Nice and quiet on quayside.

Staff on reception were . Food and service in the restaurant was fantastic

Amazing warm welcome from a great team on arrival.

Stayed at Malmaison Newcastle for a business trip and had a great experience. The room was clean, comfortable and quiet, making it easy to relax after a long day. The Quayside location is excellent, with plenty of places to eat and drink nearby. The breakfast was excellent, with a good choice of freshly cooked options alongside a buffet offering pastries, fresh fruit, granola and hot drinks. Friendly staff and a smooth check-in made for a hassle-free stay. Would happily stay again.

Prachtig hotel, goed gelegen, vriendelijk personeel, enz. Spijtig dat rond 5-6 uur in de morgen er een hels lawaai was door een vrachtwagen die net onder ons raam was geparkeerd. De chauffeur deed erg zijn best om zoveel mogelijk lawaai te maken tijdens het in of uitladen van goederen voor het hotel. Best geen kamer aan de achterzijde.

Lovely, clean room. Staff, very helpful.

All good

Nice

Great stay for us is a regular room but which was actually really large. We’d have liked the gym to be a bit bigger and for the coffee shop to open before 9am - this didn’t detract from our stay.

Really good quirky hotel, nice spacious rooms and great breakfast

Excellent variety for breakfast. Prompt service. Reception very helpful and professional

Nice hotel

Great visit with friendly staff

Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself.

This was our third stay at the Malmaison on the Quayside and our first time in a junior suite which was lovely. Unfortunately there was an experience that I find unforgivable, which means we are unlikely to stay there again. My husband was taking part in 'The Wall' ultra run, from Carlisle to the Baltic, which finishes just opposite the Malmaison. Around about 5am I returned to the hotel, having been up all night supporting him along the route. A friend followed me in her car, but we had to park in different bits of the car park and got separated. I texted her to ask her to wait for me in reception, because I needed to make a bathroom pitstop before heading to watch my husband finish his race. My friend came into the hotel and stood in the lobby to wait for me. The receptionist asked if she was ok. She said that she was just waiting for her friend, who was a guest at the hotel. He asked if she was a guest and when she said no he told her she had to leave because 'only guests are allowed to use the facilities'. I received the most mortifying text from her saying 'I've just been told by the man on reception at hotel that I'm not allowed in because I'm not a guest.' I can understand that you'd want to ensure that your property is secured at night. But I was absolutely disgusted to hear how my friend had been treated. To throw a lone woman outside at 5am, rather than allow her to wait for 5 minutes in a safe location is just not acceptable to me. Malmaison should be ashamed.

Everyone was super accomodating and helpful. Great hotel, great location, great service and great breakfast.

Food

All in all a positive Malmaison experience. We were going to have breakfast but decided not to when we’re greeted abruptly at the door.

Fab stay, whole experience faultless

Room was a great size but bathroom was compact. Clean but small. Great hotel. Happy hour was brilliant for cocktails.