埃尔斯特里庄园酒店

Pretty hotel with old style renovation

沒有電視可以接受，但沒有冰箱，不方便。 床墊很好睡。

Room clean and tidy. Staff very polite, friendly and accommodating. My wife needed a room with reasonably easy access and the initial room allocated was difficult for her so the receptionist searched for another room more easily accessible even though the hotel was full.

Staff were very good, food was great. The room was if a little dated.comfy

Room was clean, bed comfortable, shower good, dated though. Mirror in the bathroom was dilapidated round the shed and the toilet seat, while functional, just wasn’t made for that toilet. WiFi in the room was shocking. Trying to watch Netflix was a waste of time as kept buffering. Staff were lovely overall. I stayed 15 years ago when it was called the Edgewarebury and it hasn’t changed a bit. Breakfast great and restaurant good but not a lot of choice.

We stayed from 31 October to 2 November, and unfortunately the experience fell far below expectations. We had been looking forward to the trip for a special occasion and were travelling with our baby, but the conditions in the room made it very difficult to enjoy the stay or get proper rest. On arrival, the room appeared noticeably outdated and did not resemble the images shown online. It was also excessively warm, around 26°C according to our own thermometer, and adjusting the thermostat had no effect. The temperature remained high throughout the night, which was extremely uncomfortable, especially with a young child. There was also a strong smell of smoke in the room, seemingly coming from the hallway. This created an unpleasant environment and made the room feel unsuitable for a family stay. As a result of these issues, we left after the first night instead of completing our planned two-night stay. After leaving, we reviewed the photos online and realised how different they were from the room we were given. We also noticed other guests expressing similar dissatisfaction during check-out. When we raised our concerns with the management team, the response was dismissive, which added to our disappointment. Overall, we would advise future guests to take care when booking, as the online presentation did not reflect the reality of our experience.

Jo, at the reception and Kasia at the restaurant were amazing!!

Everything was great

Very friendly staff!

Very disappointed. Entered the room and noticed multiple blood stains on the carpet and a dead bug squashed on the wall. Later found blood stains on the bed sheet too. Told the receptionist about it and they didn’t even apologise. Shower it terrible too. The grounds/area is nice though - I’ll give them that, the rest is poor and definitely not worth of 4*.

Convenient

Very dated property was peaceful and truly a lovely stay

Very comfortable room

Great hosts

Clean, comfortable and very nice staff.

Our stay was excellent. Absolutely beautiful hotel with fantastic staff, rooms are fantastic and the grounds are beautiful. Food is very nice and the breakfast is excellent, would I stay here again most definitely.

Lots of parking. Hotel was quiet and easy to find. Shower head didn’t fit into slot so we had to hold whilst having a shower.

I booked 2 room, for myself and a colleague from Pakistan and I called a week before the stay to check if there was any Halal food available at the restaurant. I was informed that "ALL the Chicken on the menu was Halal", so reserved a table in the restaurant. On ordering the food, the waitress checked with the kitchen and we were informed that the Chicken was NOT in fact Halal.... This was most concerning..... Overall, the room was in need of a make-over as it is looking tired and worn. The room temperature was very warm, so had to sleep with the window open, but this was noisy. Overall, not a great experience...

We arrived early and the woman who greeted us was friendly,there was a £10 an hour charge for early checkin so she brought us to the bar to get a cup of tea.We also had lunch there which was quite nice.We were going to a show that afternoon so were barely in our room before leaving again.We returned around 9pm to have a drink in the bar,waited a while to order&pay as staff were scarce,even on reception.Upon returning to our room my Mum noticed the door to our balcony not only didn't lock,but wouldn't even close properly.This not only felt unsafe as we were on the ground floor,but also uncomfortable as it was a windy night&it kept blowing open.We also noticed a large cluster of insects at the top of the curtain by the door.As it was late&we were in our pyjamas,there was no phone in the room to call reception&it was hard enough to find a staff member in the 1st place,i ended up pushing the couch against the door to keep it closed for the night.Upon checkout the next morning the man on reception didnt even ask how our stay was,I informed him of the issues&he thanked us for telling him but didnt offer any apology or compensation.Could otherwise be a nice hotel but we were disappointed by lack of attention to security and cleanliness and attitude of staff

A comfortable stay at a very nice establishment.