This hotel is badly maintained, but what was most disturbing was its disregard for guest safety—and Expedia’s apparent failure to take reported safety hazards seriously or act on them.
Our room had scratched floors, damaged walls, and worn doors. The most serious issue was the shower. It uses a two-panel folding glass door system, but one panel was missing. While I was showering, the remaining glass door came off its track and fell on me. Fortunately, I wasn’t seriously injured, but it easily could have been much worse.
I reported the incident to the front desk at approximately 4:00 p.m. before leaving for dinner. This should have been treated as an urgent safety issue. When I returned after midnight, nothing had been done. The broken door had not been repaired or removed—it was simply left leaning inside the shower, creating another obvious hazard.
The next morning, as I was leaving and my taxi was waiting, I reported it again. The only solution offered was to change rooms immediately if I packed all of my belongings. There was no urgency and no meaningful acknowledgment that a guest had been struck by a falling glass door.
I also contacted Expedia expecting them to intervene or advocate on behalf of a customer reporting a serious safety hazard. Instead, I found their response equally disappointing. In my experience, Expedia failed to take meaningful action or hold the property accountable, despite being notified of a potentially dangerous condition. That lack of respons