I do not recommend staying in the family room at this hotel.
The biggest issue was the air conditioning. The room had a centralized AC system that was not working properly and produced a very unpleasant odor whenever it was running. Unfortunately, during a heat wave, turning the AC off was not a realistic option. Since it is a centralized system, guests cannot control it themselves and must contact the front desk whenever adjustments are needed.
After I reported the issue, we left the hotel expecting it to be addressed. When we returned, the staff had simply turned the AC off to eliminate the smell, leaving the room hot and uncomfortable. They were unable to offer us another family room because none were available.
The room itself also lacked privacy. It had only one window door facing the interior courtyard, where guests frequently walked by. We had to keep the curtains closed most of the time to prevent people from looking directly into our room. The courtyard was also quite noisy throughout the day.
While I understand that room availability can be limited, I didn't feel the staff made much effort to find an alternative solution. Overall, the experience was disappointing, especially considering the discomfort caused by the air conditioning and the lack of privacy.