奇亚多酒店

The night front desk staff were the reason this stay had many positive moments and why we would consider returning. They were consistently friendly, professional, helpful and welcoming, and they made a real difference. However, our experience with some daytime staff was much less consistent. After just landing in a new country, we asked for somewhere to eat and was directed about a mile away, only to discover there was a shopping centre with several food options right next door. That was misleading and frustrating after a long journey. More concerning was a mix-up with my airport transport. Both we and the transport driver were waiting in the lobby for quite some time when we was due to leave for the airport, and only after making enquiries were told staff had made a mistake and thought the driver was there for another couple. It created unnecessary stress before a flight. Because of the excellent night front desk team, we would consider staying again, but management needs to improve communication, consistency between shifts, and transport coordination. With service as strong during the day as it is at night, this hotel could be outstanding.

Great hotel in the center of Lisbon. Room was very clean. Staff and service are excellent.

This is a gem of a hotel that is well situated in the heart of Lisbon. The staff are fantastic and went out of their way to help when my wife was ill. The breakfast buffet is fabulous and prepares you well for a day of sightseeing. I would highly recommend getting one of the rooms with a terrace as they have a nice view of the castle and provide an opportunity to enjoy the outside by only take 3 steps from your room.