泰恩斯通旅馆

What should have been a special, long-overdue break turned into a complete disaster. My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable. We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead. This was our first time away since having our son, and the trip was completely ruined. To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong. Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service.

We were evacuated to a Holiday Inn in Westhill at early morning because of a gas leak. The staff were most helpful, the breakfast the previous morning was sufficient. As we are both in our eighties was quite stressful. Ann

Staff were fantastic. Food great and room was very clean

Staff were all lovely, both evening meal and breakfast was great. Big menu with lots of choice for breakfast. Room was lovely and the most fantastic powerful shower I've ever had

Staff where very good, amenities terribly, closed bar and restaurant at 6pm, on 31/12/25, everything was geared for there ball, (which was a shocking price of £90 plus), room was noisy with coughing from gent next door every few minutes, people walking and moving above, doors creaking and banging every time people coming and going, asked for another room, told there was none, if you wanted a drink you had to ask receptionist, who then showed you the room to sit in which only had 4 tables but not enough chairs, they opened a door in the room, and what was there a BAR, got chairs, then they locked door, after getting our drinks, not enough staff on duty, and a staff member said the same thing, had a meal in restaurant on New Year day, with no heating, people sitting with coats on. There was a log fire with plenty off logs, when asked why was it not on, said it doesn't put out a lot of heat, have a picture of a guy with his hoody top up over his head, he was sitting at the back of us, will definitely not be going back there, staff where very friendly and helpful, but where run of there feet, i would imagine the people at the ball had a good time, at the expense of the people who did not go. Happy New Year to all that where there.

Staff were incredibly nice and helpful, especially Fay (hopefully I've spelt her name correctly). Food is brilliant and the bar area is such a nice place sit. Only thing I would maybe say is the lighting in the restaurant is quite bright but that is being a bit pernickety. I would highly recommend staying there. I very much doubt you'll find better in the area.

Staff very courteous.

Staff could be better trained, i spent our whole break trying to get our room charges correct, after 1.5h today i finally was able to get it correcf.

The waiting staff and bar staff were fantastic, Friday nights food was amazing, and the staff were extremely attentive to my wife’s GF need. Saturday night seemed to be a nightmare for the staff as the kitchen was slow.

I booked a classic room with King Bed but the bed was a double and not what I paid for. The toilet seat was loose and falling off and the towel radiator was falling off of the wall. This was reported to reception on check out. The bar service is poor with the bar regularly left unattended. The breakfast is excellent as are the staff in The Green Lady restuarant. Unfortunately the other issues let the hotel down on this occassion

Very quiet, sure the room I was given was not what I booked.

Full Scottish breakfast which my husband had was lovely but I had the poached eggs & they were not fully cooked & snotty. I did not complain as the continental selection was also lovely so just happily had that

Comfy bed and grrst breakfast/ service

Lovely room, friendly staff, excellent swimming etc facilities. I even had a game of snooker on the full sized table.

Very clean room, room was extremely spacious and loved how it was decorated. We ate at stockmans bar, not too much food options but what we had was really nice. We had drinks and used the snooker table and sat in the drawing room with the fire on which was lovely. The pool and gym were both really good. All staff were lovely and polite and friendly. Breakfast was very good as well with good choices of food. The only issue we had was the fire alarm going off at 2am because someone had set it off during a shower we were told. Apart from that, we had a lovely stay and would go back.

It was very relaxing, staff very helpful and pleasant. The spa and massage was so relaxing great. I would recommend it.

Our stay was very brief, arriving very late and checking out after and early breakfast so almost unfair to rate anything other than the room was clean and comfortable. We had picked the cheapest double room due to nature of our stay but still didn't lack any of the normal expected amenities. Breakfast was very pleasant with a nice choice and cooked to order hot food with a cold buffet. Ideal. Lovely setting in woodlands and safe car parking for sports car. We intend to stay for longer next time we visit.

We were stay for a friends wedding, lovely hotel and we will definitely stay again. Staff were friendly food was good and facilities very clean.

Rooms are tired and very noisy from the corridors and rooms around, there seems to be very little sound insulation. Staff are friendly and helpful but the restaurant menu is very limited and even then had unavailable dishes. Breakfast was excellent

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