Thainstone House

Khách Sạn
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8,2
/10
Rất tốt
469 đánh giá

Khách nói gì về kỳ nghỉ của họ

Amanda

10,0
/ 10
East check in and check out. Breakfast is superb!! Staff all really nice. Excellent facilities and room size was fantastic. Clean room and facilities.

anne

10,0
/ 10
Fantastic hotel great staff friendly helpful. Food was excellent, came in a solo trip with my dog . The grounds were something else . Can’t wait to go back x

Astrid Huis in t

10,0
/ 10
Personeel erg behulpzaam en vriendelijk. Ietwat meer uitleg over de grote van de kamers zou een suggestie zijn. Verder prettig hotel en voldoende parkeergelegenheid.
Trong khu vực
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Inverurie, Aberdeenshire, Scotland, AB51 5NT

Tiện ích chính

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Nhà hàng
Hồ bơi
Lễ tân 24h
WiFi
Thang máy
Lưu trú tại Thainstone House là một lựa chọn đúng đắn khi quý khách đến thăm Aberdeenshire. Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.
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Đăng nhập thành công!
Bây giờ, bạn có thể tận hưởng nhiều lợi ích hơn, bao gồm tùy chọn thanh toán gần ngày lưu trú của bạn!

Xung quanh Thainstone House có gì

Inverurie, Aberdeenshire, Scotland, AB51 5NT
Khám phá nhiều địa điểm hơn
Sảnh chờ Thainstone House
Sảnh chờ 2 Thainstone House

Khám phá thêm về Thainstone House

General


Gần Trung tâm golf The Pine Lodge

Location


Thainstone House ở Inverurie, ở vùng nông thôn, cách Nhà thị trấn Kintore và Câu lạc bộ golf Inverurie 5 phút lái xe. Khách sạn spa này cách Trung tâm golf The Pine Lodge 2,7 km và cách Little Treasures 3,4 km.

Attractions


Khoảng cách được làm tròn đến 0,1 km (hoặc dặm).

Trung tâm golf The Pine Lodge - 2,6 km
Little Treasures - 3,3 km
Nhà thị trấn Kintore - 3,4 km
Thư viện Kintore - 3,8 km
Công viên Chơi Kintore - 4 km
Câu lạc bộ golf Inverurie - 4,2 km
Câu lạc bộ Golf Kintore - 4,6 km
Công viên Bogbeth - 5,2 km
Nơi Khởi Nguồn - 5,7 km
Thư viện Kemnay - 5,7 km
Hội trường làng Kemnay - 5,8 km
Câu lạc bộ golf Kemnay - 7 km
Di tích Vòng tròn Đá Easter Aquhorthies - 7,6 km
Hội trường làng Monymusk - 11,4 km
Nhà máy rượu Glen Garioch - 11,9 km

Khách có thể đến Thainstone House qua Sân bay Aberdeen (ABZ), cách khoảng 15,9 km

Facilities


Hãy dành cho mình thời gian tận hưởng sự chăm sóc thật đặc biệt tại khu spa phục vụ đầy đủ các liệu pháp. Chắc chắn bạn sẽ thích những dịch vụ, tiện nghi thể thao, giải trí, gồm hồ bơi trong nhà và trung tâm thể dục. Khách sạn phong cách kiến trúc thời Victoria này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và phòng trò chơi.

Business Facilities


Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trả phòng nhanh, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Khu vực phục vụ hội thảo, sự kiện tại Khách sạn này bao gồm khu hội nghị và phòng họp. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.

Dining


Thưởng thức đặc sản địa phương tại nhà hàng cao cấp The Green Lady có quầy bar/khu lounge hoặc nghỉ lại trong phòng và thưởng thức những bữa ăn ngon với dịch vụ phòng 24 giờ. Khách có thể dùng bữa sáng đầy đủ các ngày trong tuần từ 7:00 đến 9:30 và cuối tuần (phụ phí) từ 8:00 đến 10:00.

Rooms


Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 48 phòng được trang bị iPod dock và TV màn hình phẳng. Phòng được trang bị giường nệm có lớp đệm bông. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với vòi sen/bồn tắm kết hợp có đồ dùng nhà tắm miễn phí và máy sấy tóc.

Tất cả những tiện ích tại Thainstone House

Quầy bar, cafe và phòng lounge Thainstone House
Quầy bar, cafe và phòng lounge
Hồ bơi Thainstone House
Hồ bơi
Phương tiện giải trí Thainstone House
Phương tiện giải trí
Trung tâm thể thao Thainstone House
Trung tâm thể thao
Sảnh chức năng Thainstone House
Sảnh chức năng

Dịch vụ khách sạn

  • Dịch vụ giặt ủi
  • Nhật báo tại sảnh
  • Dịch vụ tiệc cưới
  • Dịch vụ lưu trữ/bảo quản hành lý
  • Dịch vụ trả phòng cấp tốc
  • Đội ngũ nhân viên đa ngôn ngữ
  • Lễ tân 24h
  • Dịch vụ concierge/hỗ trợ khách

Các hoạt động

  • Hồ bơi trong nhà
  • Khu vực dã ngoại
  • Vườn hoa
  • Dịch vụ spa
  • Tiệc nướng ngoài trời

Tiện nghi chung

  • Tiệc chiêu đãi
  • Lò sưởi tại sảnh
  • Bãi gửi xe

Tiện nghi công cộng

  • Khu vực không hút thuốc
  • Thang máy

Tiện nghi văn phòng

  • Phòng họp
  • Phòng hội nghị

Thể thao & Giải trí

  • Phòng trò chơi
  • Trung tâm thể dục thể hình

Ẩm thực

  • Bữa sáng

Kết nối mạng

  • Wifi (miễn phí)

Chính sách và những thông tin liên quan của Thainstone House

Lưu Ý Quan Trọng
Bạn muốn nhận phòng bên ngoài khung giờ quy định (ví dụ như sáng sớm hoặc tối muộn)? Bạn có thể thoả thuận trực tiếp với nơi lưu trú!

Thời gian nhận phòng/trả phòng

Giờ nhận phòng:
15:00 - 00:00
Giờ trả phòng:
Trước 11:00

Hướng Dẫn Nhận Phòng Chung

  • Có thể thu phí thêm người với mức phí khác nhau, tùy chính sách riêng
  • Có thể cần giấy tờ tùy thân hợp pháp có ảnh và cần đặt cọc bằng thẻ tín dụng, thẻ ghi nợ hoặc tiền mặt (cho các chi phí phát sinh - nếu có) khi làm thủ tục nhận phòng
  • Tùy thuộc vào tình hình thực tế khi nhận phòng mà các yêu cầu đặc biệt có được đáp ứng hay không và có thể thu phụ phí. Không đảm bảo đáp ứng mọi yêu cầu đặc biệt
  • Nơi lưu trú này nhận thanh toán bằng thẻ tín dụng; không nhận tiền mặt
  • Trang thiết bị an toàn tại nơi lưu trú bao gồm máy phát hiện khí carbon monoxide, bình cứu hỏa, máy phát hiện khói, hệ thống an ninh, hộp sơ cứu và thanh chắn cửa sổ
, Nhân viên tiếp tân sẽ đón tiếp khi khách đến nơi lưu trú. Thông tin do nơi lưu trú cung cấp có thể được dịch bằng công cụ dịch tự động.

Thú cưng

Limited Number Of Pets In Room
Đọc tất cả

Thông tin chung

Tiện ích chung
Nhà hàng, Hồ bơi, Lễ tân 24h, WiFi, Thang máy
Thời gian nhận/trả phòng
Từ 15:00 - 00:00 - đến 11:00
Có ăn sáng
Có, khách sạn có phòng cung cấp bữa sáng
Số phòng còn trống tai Thainstone House
48
Số lầu tại Thainstone House
3
Những tiện nghi khác tại Thainstone House
Dịch vụ giặt ủi, Nhật báo tại sảnh, Dịch vụ tiệc cưới, Dịch vụ lưu trữ/bảo quản hành lý, Dịch vụ trả phòng cấp tốc

Câu hỏi thường gặp về Thainstone House

Những tiện ích tại Thainstone House?
Những tiện ích tại Thainstone House bao gồm Nhà hàng, Hồ bơi, Lễ tân 24h, WiFi, Thang máy. (một số dịch vụ sẽ yêu cầu trả thêm phí):
Thời gian nhận phòng và trả phòng của Thainstone House?
Thời gian nhận phòng tại Thainstone House là từ 15:00 - 00:00 và trả phòng trước Trước 11:00
Thainstone House có phục vụ ăn sáng không?
Có, Thainstone House có dịch vụ cung cấp bữa sáng. Tuy nhiên, bạn sẽ cần phải chọn loại phòng có dịch vụ ăn sáng. Nếu không, bạn sẽ phải trả một khoản phí nếu đặt phòng không có ăn sáng.
Khách sạn Thainstone House đạt tiêu chuẩn mấy sao?
Thainstone House là khách sạn đạt tiêu chuẩn 4.0 sao.
Thainstone House có bao nhiêu tầng lầu?
Thainstone House có tổng cộng 3 tầng.
Xem tất cả

Những review khác của du khách về Thainstone House

8,2
Rất tốt
Từ 469 đánh giá
Vệ sinh

8,6

Tiện nghi phòng

8,6

Vị trí

6,0

Dịch vụ và Tiện ích

8,8

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Thainstone House

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Kevin
icon-cùng Bạn đời
cùng Bạn đời
4,0
/10
Đánh giá cách đây 13 tuần

Hotels.com verified review

The room was reasonably clean but looked very tired and dingey, shower head holder was broken and when using rain shower,bath screen too short and flooded the bathroom floor. Have stayed in a lot better for a lot less!!
david
icon-cùng Bạn đời
cùng Bạn đời
4,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

We arrived at Thainstone Hotel on Saturday late afternoon . We asked to book our meal for supper as we were going to a show just across from hotel , as the show starts at 7.30 , we needed to book a meal a bit earlier , the receptionist said we can’t serve meals till 7.30 as there is a wedding in process. She said she will ask the chef but he said no . Even a sandwich would b better than nothing , but no . She said she couldn’t even offer a bag of crisps as they hadn’t any of them either..So we had no supper. This stay was supposed to be a special treat as we had just had our 47th wedding anniversary. In the morning we were supposed to have showers , I put on the shower , but or the time I got the right temperature the bottom was full of water and black stuff was coming out of drain , so that was no shower for us both . On the good side breakfast was really good . But for £163.99 and 4 Star we was extremely disappointed .
Đọc thêm
Mark
icon-cùng Bạn đời
cùng Bạn đời
10,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

A night away with a great breakfast
Amanda
icon-cùng Bạn đời
cùng Bạn đời
10,0
/10
Đánh giá cách đây 15 tuần

Hotels.com verified review

East check in and check out. Breakfast is superb!! Staff all really nice. Excellent facilities and room size was fantastic. Clean room and facilities.
anne
10,0
/10
Đánh giá cách đây 15 tuần

Hotels.com verified review

Fantastic hotel great staff friendly helpful. Food was excellent, came in a solo trip with my dog . The grounds were something else . Can’t wait to go back x
David
icon-Kỳ nghỉ gia đình
Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

Great staff. Very helpful with everything we needed. Loved the breakfast.
neil
icon-Bạn bè và Gia đình cùng Bạn bè
Bạn bè và Gia đình cùng Bạn bè
8,0
/10
Đánh giá cách đây 16 tuần

Hotels.com verified review

Bar was lacking a good sellection of malt whisky and they dont have the correct glasses for each drink. No dedicated bar person and the bar closed at 22.30pm
Astrid Huis in t
icon-cùng Bạn bè
cùng Bạn bè
10,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Personeel erg behulpzaam en vriendelijk. Ietwat meer uitleg over de grote van de kamers zou een suggestie zijn. Verder prettig hotel en voldoende parkeergelegenheid.
Sue
icon-cùng Trẻ em
cùng Trẻ em
6,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

The place is picturesque and it could be so much more if they put effort in. The bed was comfortable but not the pull out bed. The breakfast was ok, staff was very limited sometimes you were waiting half HR for a seat when really there were not that many guests. The pool had some work done and the saw dust was sitting on the side for two days. Shame as it a lovely building.
Đọc thêm
John
icon-cùng Bạn đời
cùng Bạn đời
10,0
/10
Đánh giá cách đây 19 tuần

Hotels.com verified review

We loved the stay at Thainstone. Extremely good value considering the pool and gym are included. The room was described as 9 square metres. It was much bigger than this. Breakfast was very good
Isobel
icon-cùng Trẻ em
cùng Trẻ em
8,0
/10
Đánh giá cách đây 20 tuần

Expedia Group verified review

The breakfast was 1st class on both hot and cold selection and presentation was lovely. The room was missing modern essential of bedside sockets for phones The mocktails were very dull indeed
John
icon-cùng Bạn bè
cùng Bạn bè
4,0
/10
Đánh giá cách đây 20 tuần

Expedia Group verified review

Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers
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Alleyne
icon-cùng Bạn đời
cùng Bạn đời
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

This “spa” hotel has no right to be called that. The leisure facilities were disgusting. When I arrived I was met with an employee complaining that she wasn’t at work but had to clean up as it hadn’t been done. There were wires hanging out of walls, broken wood in the changing rooms, wet paint on walls and doors. Zero warning signs! Broken tiles everywhere and the swimming pool was mouldy and had broken tiles on the steps entering the pool and a hole next to the jacuzzi where someone could easily get a foot stuck. Steam room- gross! Sauna was dirty and broken, rotting wood with visible nails sticking up! Outside the hot tub was empty and not working. The list goes on and I don’t have enough room to write everything! The nappy bin was stinking and clearly wasn’t emptied regularly! The gym had new equipment but again, dusty and dirty. Absolutely shocking! I complained to the manager and she made excuses for everything! We told her it was dangerous to even open the facilities to the public! If this was being inspected it would have to be closed, I’m certain of it. We got shown to our room which was in the roof. There was an awful damp/mould patch above the bed on the sloping ceiling. Creepy pictures and rotting windows! This room should not even be used until the ceiling was fixed! We moved to a different room and had a neighbour with a barking dog! We have photos! This hotel needs to close or have a massive renovation. Awful and ruined our day and night!
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Barry
icon-cùng Bạn đời
cùng Bạn đời
2,0
/10
Đánh giá cách đây 29 tuần

Hotels.com verified review

What should have been a special, long-overdue break turned into a complete disaster. My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable. We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead. This was our first time away since having our son, and the trip was completely ruined. To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong. Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service.
Đọc thêm
Michael
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 30 tuần

Expedia Group verified review

We were evacuated to a Holiday Inn in Westhill at early morning because of a gas leak. The staff were most helpful, the breakfast the previous morning was sufficient. As we are both in our eighties was quite stressful. Ann
Will
icon-Công tác
Công tác
10,0
/10
Đánh giá cách đây 31 tuần

Hotels.com verified review

Staff were fantastic. Food great and room was very clean
Brian
icon-cùng Bạn đời
cùng Bạn đời
10,0
/10
Đánh giá cách đây 32 tuần

Hotels.com verified review

Staff were all lovely, both evening meal and breakfast was great. Big menu with lots of choice for breakfast. Room was lovely and the most fantastic powerful shower I've ever had
william
icon-cùng Bạn đời
cùng Bạn đời
4,0
/10
Đánh giá cách đây 33 tuần

Hotels.com verified review

Staff where very good, amenities terribly, closed bar and restaurant at 6pm, on 31/12/25, everything was geared for there ball, (which was a shocking price of £90 plus), room was noisy with coughing from gent next door every few minutes, people walking and moving above, doors creaking and banging every time people coming and going, asked for another room, told there was none, if you wanted a drink you had to ask receptionist, who then showed you the room to sit in which only had 4 tables but not enough chairs, they opened a door in the room, and what was there a BAR, got chairs, then they locked door, after getting our drinks, not enough staff on duty, and a staff member said the same thing, had a meal in restaurant on New Year day, with no heating, people sitting with coats on. There was a log fire with plenty off logs, when asked why was it not on, said it doesn't put out a lot of heat, have a picture of a guy with his hoody top up over his head, he was sitting at the back of us, will definitely not be going back there, staff where very friendly and helpful, but where run of there feet, i would imagine the people at the ball had a good time, at the expense of the people who did not go. Happy New Year to all that where there.
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Ewan
icon-Giải trí PET
Giải trí PET
10,0
/10
Đánh giá cách đây 34 tuần

Expedia Group verified review

Staff were incredibly nice and helpful, especially Fay (hopefully I've spelt her name correctly). Food is brilliant and the bar area is such a nice place sit. Only thing I would maybe say is the lighting in the restaurant is quite bright but that is being a bit pernickety. I would highly recommend staying there. I very much doubt you'll find better in the area.
Đọc thêm
Jacqueline
10,0
/10
Đánh giá cách đây 34 tuần

Hotels.com verified review

Staff very courteous.
Số lượng đánh giá trên mỗi trang
20
40

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Khác 4 Thainstone House

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8,2
Rất tốt
Từ 469 đánh giá
Vệ sinh

8,6

Tiện nghi phòng

8,6

Vị trí

6,0

Dịch vụ và Tiện ích

8,8

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Thainstone House

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Kevin
icon-cùng Bạn đời
cùng Bạn đời
4,0
/10
Đánh giá cách đây 13 tuần

Hotels.com verified review

The room was reasonably clean but looked very tired and dingey, shower head holder was broken and when using rain shower,bath screen too short and flooded the bathroom floor. Have stayed in a lot better for a lot less!!
david
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cùng Bạn đời
4,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

We arrived at Thainstone Hotel on Saturday late afternoon . We asked to book our meal for supper as we were going to a show just across from hotel , as the show starts at 7.30 , we needed to book a meal a bit earlier , the receptionist said we can’t serve meals till 7.30 as there is a wedding in process. She said she will ask the chef but he said no . Even a sandwich would b better than nothing , but no . She said she couldn’t even offer a bag of crisps as they hadn’t any of them either..So we had no supper. This stay was supposed to be a special treat as we had just had our 47th wedding anniversary. In the morning we were supposed to have showers , I put on the shower , but or the time I got the right temperature the bottom was full of water and black stuff was coming out of drain , so that was no shower for us both . On the good side breakfast was really good . But for £163.99 and 4 Star we was extremely disappointed .
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Mark
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cùng Bạn đời
10,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

A night away with a great breakfast
Amanda
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cùng Bạn đời
10,0
/10
Đánh giá cách đây 15 tuần

Hotels.com verified review

East check in and check out. Breakfast is superb!! Staff all really nice. Excellent facilities and room size was fantastic. Clean room and facilities.
anne
10,0
/10
Đánh giá cách đây 15 tuần

Hotels.com verified review

Fantastic hotel great staff friendly helpful. Food was excellent, came in a solo trip with my dog . The grounds were something else . Can’t wait to go back x
David
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Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

Great staff. Very helpful with everything we needed. Loved the breakfast.
neil
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Bạn bè và Gia đình cùng Bạn bè
8,0
/10
Đánh giá cách đây 16 tuần

Hotels.com verified review

Bar was lacking a good sellection of malt whisky and they dont have the correct glasses for each drink. No dedicated bar person and the bar closed at 22.30pm
Astrid Huis in t
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cùng Bạn bè
10,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Personeel erg behulpzaam en vriendelijk. Ietwat meer uitleg over de grote van de kamers zou een suggestie zijn. Verder prettig hotel en voldoende parkeergelegenheid.
Sue
icon-cùng Trẻ em
cùng Trẻ em
6,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

The place is picturesque and it could be so much more if they put effort in. The bed was comfortable but not the pull out bed. The breakfast was ok, staff was very limited sometimes you were waiting half HR for a seat when really there were not that many guests. The pool had some work done and the saw dust was sitting on the side for two days. Shame as it a lovely building.
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John
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cùng Bạn đời
10,0
/10
Đánh giá cách đây 19 tuần

Hotels.com verified review

We loved the stay at Thainstone. Extremely good value considering the pool and gym are included. The room was described as 9 square metres. It was much bigger than this. Breakfast was very good
Isobel
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cùng Trẻ em
8,0
/10
Đánh giá cách đây 20 tuần

Expedia Group verified review

The breakfast was 1st class on both hot and cold selection and presentation was lovely. The room was missing modern essential of bedside sockets for phones The mocktails were very dull indeed
John
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cùng Bạn bè
4,0
/10
Đánh giá cách đây 20 tuần

Expedia Group verified review

Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers
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Alleyne
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cùng Bạn đời
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

This “spa” hotel has no right to be called that. The leisure facilities were disgusting. When I arrived I was met with an employee complaining that she wasn’t at work but had to clean up as it hadn’t been done. There were wires hanging out of walls, broken wood in the changing rooms, wet paint on walls and doors. Zero warning signs! Broken tiles everywhere and the swimming pool was mouldy and had broken tiles on the steps entering the pool and a hole next to the jacuzzi where someone could easily get a foot stuck. Steam room- gross! Sauna was dirty and broken, rotting wood with visible nails sticking up! Outside the hot tub was empty and not working. The list goes on and I don’t have enough room to write everything! The nappy bin was stinking and clearly wasn’t emptied regularly! The gym had new equipment but again, dusty and dirty. Absolutely shocking! I complained to the manager and she made excuses for everything! We told her it was dangerous to even open the facilities to the public! If this was being inspected it would have to be closed, I’m certain of it. We got shown to our room which was in the roof. There was an awful damp/mould patch above the bed on the sloping ceiling. Creepy pictures and rotting windows! This room should not even be used until the ceiling was fixed! We moved to a different room and had a neighbour with a barking dog! We have photos! This hotel needs to close or have a massive renovation. Awful and ruined our day and night!
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Barry
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cùng Bạn đời
2,0
/10
Đánh giá cách đây 29 tuần

Hotels.com verified review

What should have been a special, long-overdue break turned into a complete disaster. My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable. We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead. This was our first time away since having our son, and the trip was completely ruined. To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong. Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service.
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Michael
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Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 30 tuần

Expedia Group verified review

We were evacuated to a Holiday Inn in Westhill at early morning because of a gas leak. The staff were most helpful, the breakfast the previous morning was sufficient. As we are both in our eighties was quite stressful. Ann
Will
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Công tác
10,0
/10
Đánh giá cách đây 31 tuần

Hotels.com verified review

Staff were fantastic. Food great and room was very clean
Brian
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cùng Bạn đời
10,0
/10
Đánh giá cách đây 32 tuần

Hotels.com verified review

Staff were all lovely, both evening meal and breakfast was great. Big menu with lots of choice for breakfast. Room was lovely and the most fantastic powerful shower I've ever had
william
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cùng Bạn đời
4,0
/10
Đánh giá cách đây 33 tuần

Hotels.com verified review

Staff where very good, amenities terribly, closed bar and restaurant at 6pm, on 31/12/25, everything was geared for there ball, (which was a shocking price of £90 plus), room was noisy with coughing from gent next door every few minutes, people walking and moving above, doors creaking and banging every time people coming and going, asked for another room, told there was none, if you wanted a drink you had to ask receptionist, who then showed you the room to sit in which only had 4 tables but not enough chairs, they opened a door in the room, and what was there a BAR, got chairs, then they locked door, after getting our drinks, not enough staff on duty, and a staff member said the same thing, had a meal in restaurant on New Year day, with no heating, people sitting with coats on. There was a log fire with plenty off logs, when asked why was it not on, said it doesn't put out a lot of heat, have a picture of a guy with his hoody top up over his head, he was sitting at the back of us, will definitely not be going back there, staff where very friendly and helpful, but where run of there feet, i would imagine the people at the ball had a good time, at the expense of the people who did not go. Happy New Year to all that where there.
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Ewan
icon-Giải trí PET
Giải trí PET
10,0
/10
Đánh giá cách đây 34 tuần

Expedia Group verified review

Staff were incredibly nice and helpful, especially Fay (hopefully I've spelt her name correctly). Food is brilliant and the bar area is such a nice place sit. Only thing I would maybe say is the lighting in the restaurant is quite bright but that is being a bit pernickety. I would highly recommend staying there. I very much doubt you'll find better in the area.
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Jacqueline
10,0
/10
Đánh giá cách đây 34 tuần

Hotels.com verified review

Staff very courteous.
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