美利亚马德里公主酒店

地點不錯，很近地鐵站。可是新給的毛巾有點髒、地上也有不屬於我們的頭髮。住了超過五晚的The Level，頭幾天都有一瓶新的水，最後一晚沒有，去問前台，前台說只有第一天才會送水。

Tudo excelente

Quarto muito bom, limpo, amplo e confortável. O atendimento pela equipe Level ( Maria e Laura) foi excelente. Hotel bem localizado.

La ubicación parecería que está lejos pero está muy bien ubicada, además de que estas caminando a nada de la Gran Vía, hay rutas de camión que saliendo del hotel te llevan a otras zonas turísticas. La habitaciones no son muy grandes lo que en nuestro caso al ser 3 personas fue un poco complejo acomodarnos

Ottimi il bar e il ristorante con cibo di alta qualità e personale molto preparato. Le camere molto spaziose e pulite ma avrebbero bisogno di una ristrutturazione Posizione ottima Ci tornerò

This hotel was lovely. The staff were extremely kind. Rooms were clean and quiet. Located in a great neighborhood near many of the sights without being right on the Gran Via.

Boa localização, equipe prestativa, quarto limpo.

Limpieza, ubicación y personal amable

Large room for a city centre hotel, great location and very helpful and welcoming team across all areas of the hotel.

Carencias en los servicios de la habitación, personal excelente, desayuno muy bueno.

Excellent

Muy acogedor y limpio y céntrico

Si todo muy limpio y el personal excelente

The housekeeping staff were very good and all employees were helpful and nice. The room was spacious and newly updated.

Noisy, in remodelacion.

Me encantó este hotel, staff muy amable, el cuarto estaba impecable, el buffet con variedad de alimentos y muy fresco todos, te preparan huevos al momento y Ana la chef súper amable y encantadora, 1000% recomendable

Highly recommended

The spa was really disappointing, the opening times really are poor for customer availability, 11am on Saturday and 12 on Sundays, making them nearly unusable during a short stay in a city like Madrid which is a tourist hotspot for sightseeing. Spas are always available between 6-9am, a great way to start the day before tackling the city. Unfortunately this wasn’t an option. The middle elevator had a concerning noise of loose chains whenever it moved up and down, and felt scary to use (we avoided it). It felt the overall hotel needed more touching up as many areas where paints was marked and chipped, and stains on carpets. However the room was the biggest problem. At a 5 star hotel, in one of the largest brands in Spain, it left little to be desired. The standards felt far below the rating advertised and what a premium 5 star hotel room should be. The room had plenty of marks and dirty areas which can been seen in the pictures below, as well as broken and damaged furniture. The iron water jug had a hole, wood painted, dirty windows, screws on the window seal, unfinished cladding, damaged posts, dirt and stains on walls and floor, and utter lack of attention to details. We had water glasses the first day, which were removed after the first day and not replaced leaving us without glasses to use. There were no bathroom vanity things such as cotton buds, nail files etc, and a number of damages to the bath and towel holders.

Muy bien

This was our second visit to this hotel. We stay in one of The Level rooms and find this well worth the slightly extra cost. There are food/snacks and drinks, including beer and wine, available in The Level lounge free of charge from 1pm daily. The staff are friendly and very helpful.