Melia Madrid Princesa

This hotel was lovely. The staff were extremely kind. Rooms were clean and quiet. Located in a great neighborhood near many of the sights without being right on the Gran Via.

Large room for a city centre hotel, great location and very helpful and welcoming team across all areas of the hotel.

Excellent

Muy acogedor y limpio y céntrico

The housekeeping staff were very good and all employees were helpful and nice. The room was spacious and newly updated.

Noisy, in remodelacion.

Highly recommended

The spa was really disappointing, the opening times really are poor for customer availability, 11am on Saturday and 12 on Sundays, making them nearly unusable during a short stay in a city like Madrid which is a tourist hotspot for sightseeing. Spas are always available between 6-9am, a great way to start the day before tackling the city. Unfortunately this wasn’t an option. The middle elevator had a concerning noise of loose chains whenever it moved up and down, and felt scary to use (we avoided it). It felt the overall hotel needed more touching up as many areas where paints was marked and chipped, and stains on carpets. However the room was the biggest problem. At a 5 star hotel, in one of the largest brands in Spain, it left little to be desired. The standards felt far below the rating advertised and what a premium 5 star hotel room should be. The room had plenty of marks and dirty areas which can been seen in the pictures below, as well as broken and damaged furniture. The iron water jug had a hole, wood painted, dirty windows, screws on the window seal, unfinished cladding, damaged posts, dirt and stains on walls and floor, and utter lack of attention to details. We had water glasses the first day, which were removed after the first day and not replaced leaving us without glasses to use. There were no bathroom vanity things such as cotton buds, nail files etc, and a number of damages to the bath and towel holders.

This was our second visit to this hotel. We stay in one of The Level rooms and find this well worth the slightly extra cost. There are food/snacks and drinks, including beer and wine, available in The Level lounge free of charge from 1pm daily. The staff are friendly and very helpful.

the hotel was excellent

Good

Amazing hotel!! So close to the everything. I will definitely be back when I come to visit Madrid again. The staff were professional and very attentive.

The staff súper amables, me encantó,lo recomiendo, limpio, personal amable, el desayuno espectacular 20 estrellas 🙌

Nice hotel

Hotel undergoing renovation in the exterior . The interior of the hotel no issues . The staff is very nice and hotel clean . Area feels safe .

Love thid place

Hotel was nice!

The hotel itself was lovely. The breakfast and snacks as per of the Level package were really good. There was a power and water cut int he night on the second day which no one was informed of. We were on the 12th floor with no lift so highly dangerous. The next morning at breakfast there was a horrific driving from the works outside on the hotel, the whole way through breakfast which was poor. If I had known there were works going on, I may not have booked. Nothing was said in the communications with the hotel before. I found out on arrival after I had gotten lost finding the hotel as it’s under scaffolding at the entrance!

The hotel is nice, breakfast is one of the best Ive seen in Spain, service is also great.

We have a room that has a large supporting beam in the middle of the room, obstructing We were not informed of this before and it didn’t show on any of the pictures. We were told that this is the case for all family rooms.