Independent (SPHC) THE MANHATTAN AT TIMES SQUARE by IHG, an IHG Hotel

Excellent service and great location. I’ll definitely stay here again next time I’m in New York.

热水不太热

I stayed there two nights with daugher but change rooms three times. First, the roof of bathroom came down and almost hurt to my daugher then another room bathroom also got serious issue, sewage gushes out during shower. It's the terrible bad hotel that I ever never meet.

Location is prefect and staff are helpful and polite. Overall price are good also compared to other hotels nearby. I know some people said this hotel needed renovation but if it does, price will never be the same and it will lose its competitiveness of being an building with a taste of history.

No había Lobby, el desayuno era un café, pan o fruta no como tal desayuno y no había donde sentarse a desayunar, el internet no llegaba a mi habitación

In the room there were scuffs on the wall and wallpaper was peeling. The TV didn't work. Two outlets didn't work. The front staff and manager I needed to deal with, Ludmilla, and I forgot the manager's name did not treat me curteously. Will not come back to this hotel

This place is nasty n dirty

The property is undergoing renovations, however it did not impact my stay. The room I had was fine.

Needs total Reno

Could’ve been better especially for the price. Rooms were ok but could hear neighbors all night. They don’t clean your room unless you ask them too and when I called the front desk and asked if I could get more coffee for the room they said ok, but I never heard from them again.

Poor room condition - ac knob broken, half of the room lights didn't work ... The sink has a slow drain - the room carpet was very dirty. Basically the pics on the booking was massively photoshopped or must have been 10-15 years old. Location was good but not the hotel. At least not the 5th floor. Even the corridor carpet was torn and rundown

It’s ok.

My experience at the hotel was very disappointing. It took a long time to get my room, and the first one I received had equipment that was not working. I was moved to another room, but the condition was horrible—the walls were broken and the overall state was unacceptable. I had also requested a fridge, and while the front desk receptionist called for one, it was never delivered during my two-day stay. This lack of service and poor room condition made my stay very uncomfortable.

The hotel is certainly dated but they are in the process of updating. Even in the dated rooms it was still a pleasant stay.

Está muy bien ubicado. En lo particular me gustó que está cerca de Central Park y de la estación del metro. Estaba en remodelación por lo que no servía el restaurante y las alfombras olían a polvo

The room did not look anything like the picture. A bit shabby but clean. Beds were good.

It’s a property under renovation. Its facilities in room or at common area is like we live in 1980’s No breakfast they just give you a fruit, coffee and croissant! , no stable WiFi thru out my stay, no fridge, no basic essential toiletries like body wash, room interior is not clean n tidy. AC area is messy by water clogging. Room carpet is dirty but no slippers provided

Staff was great. Hotel itself not so much. No cold water in my bathroom sink. Not enough electric plugs for recharging my phone and laptop.

Condition of the building/rooms are very very very rough. Pictures online are deceptive. Staff uses construction as an crutch. At our time of stay only the first 6 floors had been remodeled. Priced is too high for condition of the hotel. No vending, ice and water did not work on our floor. Door lock did not work had to get staff to let us into room every time we left until another room became available the next day. Buyer beware spend the extra money avoid this place at all cost.

El lugar no se parecia a la foto; los colchones daban pena,eran aire y resortes; alfombra sucia; muebles rotos; baño con areas de oportunidad; y un servicio agresivo