Hanoi Garden Hotel & Spa

超棒的住宿，飯店很貼心～ 而且要離開越南是清晨4點，飯店還幫忙準備了簡易的早點。讓人感覺很舒服、溫馨 飯店內的spa也價格實惠哦

這次入住在2樓的四人房，房間燈光昏暗沒有對外窗但整體空間算寬敞，浴室非常大！服務人員非常親切和貼心，早餐也滿多元，整體CP值很高還可直接在旅館裡做Spa，如果房間能在有特色一定給5顆星！

房間很寬躺和整潔，員工有禮！離還劍湖十分鐘路程，附近有便利店和人氣法式麵包，酒店附有Spa，住客有拆，性價比高！

Very friendly staff. Although the building is not a new one, the quality of staff is a big plus. Facilities are okay. The TV was not working but WiFi was great. Although using glass bottles for shampoo and shower gel are fresh idea, they are also easy to be broken so I handled that with extra care.

飯店早餐選擇少，SPA在優惠時段使用，高CP值

It is a nice hotel with this reasonable price. The location is at the heart of old town, nearby almost famous scenery. Staff are nice and willing to entertain all your reasonable requested. We experienced their SPA Service and the quality is superb. We also made the Halong Bay day trip through their kind support. Although the street is very crowded and noisy, it is no sound came from the Window. Nonetheless, there is some sound occasionally and light from the door outside , ( likely from other guests) , I think they can improve this to provide more comfortable room condition. Last, we would like to say a thank you especially the staff who prepare the breakfast Vietnamese noodle for us, she is very kind and helpful. If we have chance to visit Hanoi in the future, we will be definitely consider this hotel and spa service.

Excellent experience

Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.

Hôtel pratique et bien placé

The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!

I travel a lot and the staff here is top notch , every one of them have been very pleasant

Wie immer alles Bestens.DANKE

We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!

Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.

Staff very nice and great service level. Loved the balcony in my room, good and comfy bed and pillows. Nice location. Spa treatment average.

Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing

One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .

Super central location. Good hepiful staff.

Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.

Dejligt hotel med helt perfekt belligenhed. Vores værelse var lidt småt og badeværelset havde set bedre dage, men serviceniveauet var i top og der var helt rent. Vi ville bo her igen en anden gang.