Hanoi Garden Hotel & Spa

Hotels
9.3
/10
Exceptional
145 reviews

What Guests Say About Their Stay

Lena
10.0
/ 10
Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Huy
10.0
/ 10
The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
stephen
10.0
/ 10
I travel a lot and the staff here is top notch , every one of them have been very pleasant
In the Area
See Map
3B Cha Ca, Hang Dao Ward, Hoan Kiem District, Hanoi, Vietnam, 105133

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
Hanoi Garden Hotel & Spa is located in area / city Hang Dao Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hanoi Garden Hotel & Spa

3B Cha Ca, Hang Dao Ward, Hoan Kiem District, Hanoi, Vietnam, 105133
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Location


Hanoi Garden Hotel & Spa is located in area / city Hang Dao Ward.

About Hanoi Garden Hotel & Spa

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Hanoi Garden Hotel & Spa provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at Hanoi Garden Hotel & Spa, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Hanoi Garden Hotel & Spa, which you rarely find in other places.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hanoi Garden Hotel & Spa.

If you plan to have a long-term stay, staying at Hanoi Garden Hotel & Spa is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Hanoi Garden Hotel & Spa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hanoi Garden Hotel & Spa is suitable for you who value privacy during your stay.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hanoi Garden Hotel & Spa exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hanoi Garden Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hanoi Garden Hotel & Spa is the right place to stay.

All facilities in Hanoi Garden Hotel & Spa

Functional Hall Hanoi Garden Hotel & Spa
Functional Hall
Common Space Hanoi Garden Hotel & Spa
Common Space
Lobby Hanoi Garden Hotel & Spa
Lobby
Accommodation Services Hanoi Garden Hotel & Spa
Accommodation Services
Exterior Hanoi Garden Hotel & Spa
Exterior

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Porter
  • Tours

Public Facilities

  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • Breakfast
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Cafe
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area
  • Terrace

Connectivity

  • Internet point
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Transportation

  • Airport transfer

Business Facilities

  • Business center

Accommodation Policy & General Information in Hanoi Garden Hotel & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 00:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Upon check-in, please bring a valid ID card and your booking confirmation. Check-in is available from 2pm. For any questions, contact us at the front desk .
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 00:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hanoi Garden Hotel & Spa
25
Number of floors in Hanoi Garden Hotel & Spa
4
Another facilities in Hanoi Garden Hotel & Spa
Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Hanoi Garden Hotel & Spa

What are available facilities at Hanoi Garden Hotel & Spa?
There are top facilites at Hanoi Garden Hotel & Spa such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hanoi Garden Hotel & Spa?
The standard check-in time at Hanoi Garden Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 00:00
Does Hanoi Garden Hotel & Spa provide breakfast?
Yes, Hanoi Garden Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hanoi Garden Hotel & Spa?
Hanoi Garden Hotel & Spa is a 3.5-star hotel.
How many floors does Hanoi Garden Hotel & Spa have?
Hanoi Garden Hotel & Spa has 4 floors.
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More Reviews from Other Guests in Hanoi Garden Hotel & Spa

9.4
Exceptional
From 139 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hanoi Garden Hotel & Spa

Number of reviews per page
20
40
Top reviews
Lena
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Huy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
Read More
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I travel a lot and the staff here is top notch , every one of them have been very pleasant
Kamran
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!
Read More
Abhay
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.
Read More
Julie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing
Bernard savary malayapa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .
Verified traveler
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Super central location. Good hepiful staff.
Pawel
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.
Eric
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Perfect in every way.
Zack
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Hotel/room was clean and staff were very friendly.
Nitesh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Perfect place within the old quarters. Place is clean, staff are super friendly and come forward to help.
Linh
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

All are good
Haejin
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

They were very friendly and helpful. always try to accommodate my requests. I stayed there for 5 days and 4 nights and would like to stay there again. One small thing is that it is not the hotel's fault, but we used the taxi cab on the way to the airport thru the hotel. The taxi driver made a couple of stops before we reached the airport, he made a stop to get the banh mi(bread), the lady on the street kept gesturing us to move the car, but the driver was outside to get the bread, and then he made another stop to drop that bread to a woman. it was pleasant at all. Other than that the overall hotel experience was good.
Read More
Mike
icon-Leisure
Leisure
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The property was located in the old quarter and was convenient for walking around. Many small restaurants and cafes around. I never needed a vehicle to get around and was able to visit many locations. The hotel was quiet and staff very pleasant.
Denise
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Room is spacious but needs more cleaning to be done. The hotel is very close to the weekend night market. Lots of restaurants and coffee shops are near by. Hotel staffs Chloe, Ben, Lucky and night time receptionists are nice and very helpful. They even provide services to arrange tours, cruise and airport transportations for hotel guests.
Read More
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

It was a great pleasure staying at the Hanoi Garden Hotel and Spa!!! The entire staff was wonderful providing great service throughout our visit. The Hotel facilities are excellent, and we will definitely stay there again during our next trip to Hanoi 😀 BIG THANK YOU TO THE VERY PROFESSIONAL AND KIND STAFF!!! Warm Regards, Jeff, Lap, and family
Read More
Thai
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Convenient location in the Old Quarter and lot of dining options even we arrived late close to 10pm. Staff are nice, respectful and helpful. Breakfast was very good with fresh juice and noodles.
Rhea
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the air condition to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Read More
Rhea
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the A/C to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hanoi Garden Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 139 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hanoi Garden Hotel & Spa

Number of reviews per page
20
40
Top reviews
Lena
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Huy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
Read More
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I travel a lot and the staff here is top notch , every one of them have been very pleasant
Kamran
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!
Read More
Abhay
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.
Read More
Julie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing
Bernard savary malayapa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .
Verified traveler
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Super central location. Good hepiful staff.
Pawel
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.
Eric
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Perfect in every way.
Zack
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Hotel/room was clean and staff were very friendly.
Nitesh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Perfect place within the old quarters. Place is clean, staff are super friendly and come forward to help.
Linh
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

All are good
Haejin
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

They were very friendly and helpful. always try to accommodate my requests. I stayed there for 5 days and 4 nights and would like to stay there again. One small thing is that it is not the hotel's fault, but we used the taxi cab on the way to the airport thru the hotel. The taxi driver made a couple of stops before we reached the airport, he made a stop to get the banh mi(bread), the lady on the street kept gesturing us to move the car, but the driver was outside to get the bread, and then he made another stop to drop that bread to a woman. it was pleasant at all. Other than that the overall hotel experience was good.
Read More
Mike
icon-Leisure
Leisure
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The property was located in the old quarter and was convenient for walking around. Many small restaurants and cafes around. I never needed a vehicle to get around and was able to visit many locations. The hotel was quiet and staff very pleasant.
Denise
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Room is spacious but needs more cleaning to be done. The hotel is very close to the weekend night market. Lots of restaurants and coffee shops are near by. Hotel staffs Chloe, Ben, Lucky and night time receptionists are nice and very helpful. They even provide services to arrange tours, cruise and airport transportations for hotel guests.
Read More
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

It was a great pleasure staying at the Hanoi Garden Hotel and Spa!!! The entire staff was wonderful providing great service throughout our visit. The Hotel facilities are excellent, and we will definitely stay there again during our next trip to Hanoi 😀 BIG THANK YOU TO THE VERY PROFESSIONAL AND KIND STAFF!!! Warm Regards, Jeff, Lap, and family
Read More
Thai
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Convenient location in the Old Quarter and lot of dining options even we arrived late close to 10pm. Staff are nice, respectful and helpful. Breakfast was very good with fresh juice and noodles.
Rhea
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the air condition to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Read More
Rhea
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the A/C to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.
Read More
Number of reviews per page
20
40