The St. Regis Shenzhen

一如既往的好，由到達酒店大堂，96F check in 及房間清潔的所員工都好熱心有禮去幫助住客，已經第六次入住深圳瑞吉，超級喜愛， 今次房間有少少 升級，房間安靜舒適。 酒店早餐非常多選擇及美味，下次到深圳還是繼續選擇深圳瑞吉酒店。

不及澳門嘅瑞吉，職員積極去做服務，但不分清楚環境，譬如猛咁收碟，但阻礙顧客嘅談話，譬如積極攞行李帶你返房，但好像催你唔好影相住。

Letter to hotel management ​Dear Management Team at The St. Regis Shenzhen, ​I am writing to formally express my deep disappointment regarding my recent stay at your hotel. My wife and I chose The St. Regis Shenzhen to celebrate our wedding anniversary, anticipating a luxurious and seamless experience. Unfortunately, our stay was marred by a significant infrastructure failure and inadequate service response. ​We checked into the hotel on 6 June 2026. During our stay, we encountered the following serious issues: ​Sudden Utility Failure: On 7 June at 5:00 a.m., the power and air conditioning in our room cut out completely without warning, forcing us to leave the room in distress. ​Widespread Disruption: Upon reaching the 96th-floor reception, we encountered other guests experiencing similar issues, including erratic lighting failures in their rooms. The staff on duty confirmed that a significant portion of the hotel was affected by a power outage. ​Lack of Accessibility and Safety Concerns: We were informed that all elevators had ceased operation and were held at the 96th floor. This rendered us effectively stranded in the lobby. I am incredibly unsettled by the realization of how dangerous this situation could have been had we been inside an elevator when the failure occurred. ​Duration of Disruption: It was not until 5:35 a.m. that power was restored and we were able to return to our room, resulting in 35 minutes of chaos and significant loss of sleep during a special

Great, go here

有些少意見提供: 在辦理入住登記時，職員可以再改進接待客人的方法，或改變些枱椅的擺放。例如： 兩位客人到來辦理手續時，只有一張椅子供一人坐，另一人就一直站着，雖然有職員奉上茶飲，難道要客人站着喝茶。請考慮可否改善一下。其他各方面服務質素都可以。

職員態度十分好 我不是住套房 但我是訂了3間普通房 也有管家服務 十分貼心 建議睡拖不用放在床邊地上 可包好放在櫃內 我是不必使用的 希望環保些 建議酒店房內可提供洗手液

Exactly 5 star-stay experience. Unexpected good service before CNY.

很好

職員態度非常好以及有主動留意住客需求

酒店大堂的前台職員並不主動，我在辦理入住前還以為他們在忙，於是我主動行前詢問才知可以辦理入住手續。 大堂職員Alice 很親切，她主動協助安排我們到前枱與前枱職員辦理入住手續，而且她還主動幫助拍照，我們非常感謝她。 在99樓意大利餐廳晚飯回到房間時，發覺房間有煙味，於是我們立即檢查是否有人曾進入了我們的房間，並查看我們的物品是否安全，然後馬上打電話給客戶服務通知有關事宜。 整體來說，我們很滿意今次住宿。

Check in 職員友善，效率很快，而且安排了生日蛋糕，非常貼心。房間很好，整潔舒適，設施亦齊全。只是我們在晚上要求多一張被子的時候，客房服務員要求我們自己更換被套！這一點在第二天早上反映給酒店，酒店管家部Alice 非常友善，而且專業。

交通方便，管家服務週到

非常好，服務貼心 。

位置很好 近KK mall. 很方便到舊城和萬象城

The St Regis never fails to meet you at all levels of luxury.

Excellent spot, travel convenience. Excellent butler service.

不是第一次入住Regis，原本也很期待深圳這家，但這次入住體驗是非常失望！！若以這酒店品牌的服務水平來說，深圳St. Regis完全說不上他們一貫的水平。完全感受不到他們的優質服務接待客人。 首先辦理入住時，前台人員態度冷酷，第一句不是說歡迎你好基本問候，而是直接問你是不是入住。沒表情沒沒笑容，而且不會主動完會講解入住酒店基本資訊，例如：退房時間、吃早餐時間、在什麼樓層吃早餐等…要我問一句入答一句。甚至他們引以為傲的管家服務，前台的他都沒有解釋介紹如何聯繫，只是簡單說一句：「掃這個二維碼就可以聯絡到。」原來這就是所謂的優質服務呀！ 反而在大堂接待的女士很熱情，辦理入住手續後主動帶我們乘坐電梯上客房，簡單介紹了一下。 第一次是入住印度孟買的St. Regis, 那次體驗實在令人難以忘懷，所有服務都十分體貼入微！所以對今次深圳入住本來很有期待的，但為何會有這麼天淵之別！？實在感到非常之失望！

Breakfast meal is salty. Hot dish is not hot. Overall experience is average.

I have been having a high expectation in St.Regis Hotel but I guess it was quite a disappointing experience to me. The place was indeed having a magnificent views from both room and lobby, which food there taste good too. However, there are few things that need to concern before booking: 1.) you need to queue for breakfast for around 15 minutes. 2.) My room are having cigrattes smell which might be from other room through the venting system. Calling reception only giving me an air purification machine in the room. 3.) Swimming pool have no swim cap available to borrow.

我不知道是否我訂錯房他們給我親子房間今次佢係結婚周年日我同我老公我們沒有小朋友他們說我訂的是親子房間我好似唔會囉，所以我都唔知點解