希爾頓開羅尼羅河大飯店

联网巨差！浴室必须更新！花超五星的房费住三星级酒店的感受。

网络真差！75%时间基本断网。后几天的房间热水基本不烫手，没有淋浴喷头很不方便。

It's a good hotel. Very good CP with comfortable room and service. The view is really good and I do really enjoy the stay in this hotel. The balcony door is not work, but been fixed after raising this problem to the front desk. It took a little bit time to fix it, but it's acceptable. Bathtub is perfect and with hot water & broad spaces. It's a good hotel, wish you enjoy this as I do.

每个房间都有阳台，特别床很舒服，如果想在里面吃饭很贵

Kahvaltı pakete dahilmiş 2. Gün öğrendik. Genel olarak iyiydi.

staff very kind

Good

Palvelu ja huoneet vastasivat 5 tähden hotellin standardeja.

9bgu

Jeg blev bedt om at opbevare en vandpibe der var i min kuffert hos dem, og da jeg modtog den var den smadret. Jeg bad dem ellers udtrykkeligt flere gange om at passe godt på den. Udover dette, blev der ikke gjort rent på vores værelse.

Good hotel to stay for business or pleasure

The hotel has 5 stars public facilities but the rooms are outdated and need serious refurbishment. The bathroom particularly was at 2 stars level. The service was very slow as well: ordering a sandwich can take 40 minutes... Plus side the location is fantastic: the revolving restaurant has probably the best view in Cairo.

Overall, I had a pleasant stay at the Cairo Hilton. The hotel is an impressive landmark on the banks of the Nile, and you can easily imagine it being a truly world-class property in its prime. The location on the river is excellent and offers fantastic views. However, the hotel now feels heavily used and is beginning to show its age. As smoking is permitted in some rooms, my room had a noticeable tobacco smell, which was disappointing. The security presence at the entrance also felt overly rigid and, at times, unwelcoming. While security is important, some staff appeared inexperienced, and a warmer, more customer-focused approach would create a much better first impression. There were also several maintenance and service issues. The bins in the room were broken, and housekeeping was inconsistent, with room servicing feeling somewhat temperamental during my stay. One point to note is that, although the hotel enjoys an excellent riverside location, it is not within convenient walking distance of local shops, so most outings require transport. Overall, the Cairo Hilton has great potential, an iconic setting and many strengths, but greater attention to maintenance, customer service and room standards would significantly enhance the guest experience to true 5 star.

Es war sehr gut, wir waren freundlich empfangen, wir haben wunderschoene Zimmer bekommen.

Hôtel très vieux dans un quartier sale où on ne peut pas se balader au bord du Nil. Hotel gérer par des Saoudiens donc il n’y a pas d’alcool. Les gens fument ou ils veulent!!! Le service dépend de votre religion au club. Les responsables du club sont très compétents. Certains serveurs vous ignorent complètement et vous font ressentir le mépris de ne pas être arabe. Les lits sont très durs et peu confortables, vielles moquettes dans les chambres. La chambre est de couleur beige vieux, le mobilier daté des années 80 et il n’a y a aucune decoration. Le balcon est bienvenu, nous avions une vue sur les pyramides et le Nil. Le mobilier du balcon est très sale et inconfortable. La salle de bain est verte, il n’y a pas de douche seulement une baignoire très haute. C’est difficile d’en sortir sans glisser. Il y a beau avoir 8 ascenseurs c’est très long pour en obtenir un. La piscine est grande et bienvenue lors de grosse chaleur. Les coussins de transats sont immondes de crasse. Ils n’ont certainement jamais été nettoyés. Check in et Check out très pro, nous avons pu échanger notre dernier petit déjeuner lors de notre arrivée très tôt le premier jour. C’est très mal insonorisé.

The views are phenomenal, I was on the 29th floor and I had views to the pyramid and the Nile river. The staff were very helpful, professional and courteous and they did their best to accommodate us. The hotel is clean and has everything you need you can spend the whole day in there not even need to get out if you don’t want to. We would definitely stay there again we loved it. The carpet could use an upgrade, it’s a little bit dirty and old in their rooms and the corridor so we had slippers on all the time but that’s the only thing that I noticed that was not perfect, everything else was phenomenal. The pool was phenomenal, the spa is good, the staff is warm and welcoming and the rooms were great and clean and the hotel lobby felt like being an hour living room. We loved this place.

Mısır için iyi bir otel. Manzarası muazzam. Akşam yemeği olmaması kötü ama kendi restaurantlarındaki yemekler güzeldi. Eski bir oteldi. Banyonun küvet olması kötüydü. Mısır için pahalıydı

Jeg hadde et veldig hyggelig opphold på hotellet. Hotellet var rent, komfortabelt, og personalet var vennlige og imøtekommende. En spesiell takk til Ibrahim i resepsjonen. Han var svært behjelpelig, serviceinnstilt og alltid hyggelig. Han tok seg tid til å svare på spørsmål og sørget for at oppholdet mitt ble så bra som mulig. Slike ansatte gjør virkelig en forskjell. Jeg anbefaler hotellet og kommer gjerne tilbake!

We deserved better for our money. We were in utter disbelief of the state of the room we were first sent to. Stained carpets and beds and walls, moldy bathroom, defective appliances, dirty dusty balcony, etc... Not to mention telling us they're gonna charge us extra for an extra bed and sending us an absolutely filthy bed with stains on its legs and a boot print on the mattress. I SWEAR BY GOD that the employee who folded it out for me said even he wouldn't sleep on it, I wish I recorded it. That was the straw that broke the camel's back that made us demand to speak to the manager immediately, and we had him summoned to my room twice, just to deal with all the issues we was encountering. The hotel's saving grace was the responsiveness of the management staff to transfer us to a somewhat cleaner room and them being extremely courteous and professional with us there after. As of the end of last week, Hilton has been thoroughly pushed down our list of future stays.

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