希爾頓伯恩茅斯

櫃檯人員態度不佳、没服務熱誠、對話都不耐煩、酒店施工已經給房客帶來不方便、入門因施工地面不平、此飯店員工冷眼旁觀、我可是住了5天的客人、

I only stayed 2 nights but every time I visit Bournemouth in the future I certainly will stay at the Hilton. From the moment of arrival to leaving the staff were all very pleasant, always willing to help. Great tasting food. The room a standard room was really nice. Good size and very clean. A very pleasant stay, highly recommend

Great hotel and location opposite the bh2 centre for food places and parking is next door and very secure with code entry even for pedestrians

The bedroom was spacious and clean, as was the bathroom. The parking was convenient and felt safe. Breakfast was varied and good quality. we used the pool and sauna and steam. All in good working condition, although the sauna could do with a deep clean between the wooden slats and underneath the benches. We also enjoyed wonderful treatments in a spa. The therapists really were great.

Highly recommended

The hotel looks quite sophisticated. The room was spacious and very pleasantly decorated. The staff were very nice and also friendly. We had a nice time in the pool and the spa. The breakfast was plentiful and delicious. All together, it was a fantastic experience.

Breakfast was very busy due to a trade union conference and options were limited. Also we were charge extra for coffee on the first day and told on the second day it was free.

A very well used hotel not as special as I had expected. The air conditioning didn’t work in the room and no windows that open. The windows were not kept clean and hadn’t been for a long time which was very evident in the dining and reception area. The swimming pool was not clean be it the end of day when we went into the pool. There was a considerable amount of hair and fluff floating and the changing area was not kept clean. Floors were wet and clumps of hair in numerous places. Thus I didn’t return to the swimming area. Breakfasts were not good. Eggs were over cooked and bacon too hard to eat. Not enough variety.

Amazing stay as expected

Really nice hotel in great location. Stayed for a couple of nights with my husband and two daughters. We all really liked the hotel and made use of the gym and swimming pool. Great for families. Very clean, polite and friendly staff and all a short walk into Bournemouth centre. Also excellent breakfast.

One of the worst Hilton hotels I have ever stayed in. The swimming pool was in a very poor condition — the water was visibly dirty, with dust and hair floating on the surface, which was extremely off-putting. The room itself lacked basic amenities, including a bathrobe and slippers. When I requested these, I was told that none were available due to the hotel being busy, which is simply unacceptable for a Hilton property. Overall, this was a very disappointing experience and far below the standards I would expect.

Bed was creaky, curtain was ripped & there was a stain on the picture in the bathroom. Other than those minor points, it was great.

Good

Very comfortable stay. Good breakfast. Highly recommended.

Always excellent

Always excellent

Rooms were super modern and big and the staff were excellent.. Olivia on reception was so welcoming and professional.

Great location for a trip to Bournemouth, moments away from the beach, it must be one of the closest hotels to the beach area. Room was clean and just what we needed. It was great that our children had beds each rather than having to share a sofa bed. The hotel had a nice lobby bar area, we didn’t eat at the hotel so can’t comment on that. We made use of the pool which was lovely to have for our stay

spa relaxing but not enough sunbeds

Pool was nice but busy, rest of the hotel was nice.