希爾頓倫敦帕丁頓飯店

Staff welcomes me which is importance Clean Convenient It’s old but some rooms renovated nicely

Great thanks to Siri kind help for me, many good advices for me to deal with my needs, she is professional and intelligent, warm and nice

很好

Very good CS fm the front desk staff and duty MGR. They are professional and warmly treat and help their customers whenever there’s issues. Would like to show my appreciation to the duty MGR on 23/5/24, she helped me to resolve my Hilton diamond card status issue, I’m very happy for her service indeed! Great person with a passion to her work!!

地段非常方便，位於交通樞紐中心，與機場聯絡便利，往其他城市也很便捷，飯店設施老舊，與房價相比，性價比較低，而且櫃檯人員說要把收據明細用電子郵件給我，至今仍未收到，服務真不到位。

No fridges in rooms as described, and they won’t give you one unless you have a medical reason

It was about time, but congratulations to the team at the Hilton on their refurbished rooms. Very nicely appointed, and far more what the Hilton Paddington should stand for. A great British Establishment, elegant and well kept.

The family terrace room was tired as was the terrace itself. The only bathroom amenities provided, beyond soap etc, was a shower cap. None of the USB charging points in the double socket worked in the room, and we also found the same was true of at least two sockets in the executive lounge. We were also working right housekeeping letting themselves into our room at 8:30 am! However, the staff were all very friendly and helpful, having access to the executive lounge was very useful and hotel itself is beautiful, it just needs some love and attention in areas

Convenient location, clean and well sized room.

For the price and rating of the hotel the rooms were a bit poor and dusty and poor quality coffee etc but such a convenient location

Clean rooms will all amenities but could do with a small fridge. Executive rooms have a comfy bed and desk to work. Very quiet even being on a main road. Lots of breakfast options snd staff were very friendly and helpful. Would have liked room service for breakfast option as had a very tiring night before.

Utmärkt hotell Närhet till transport God och stort utbud vid frukosten

Nice property. Staff was very helpful.

My assigned room was on the second floor, facing the loading dock for the station shops. The noise from large idling trucks and the unloading of goods started late at night and was so loud that I couldn’t sleep at all. After enduring it for an hour, I realized the line of trucks wasn't ending, so I asked to change rooms. Although the new room was a downgrade from what I originally booked, the staff responded quickly and mostly resolved the issue. Since it’s an older hotel, noise from neighboring rooms is quite noticeable. However, the direct station access is unbeatable, and the facilities are kept clean despite their age. If convenience is your priority, this is a very handy choice.

This is an excellent property right next to Paddington Station. Very convenient for Heathrow express. The hotel was very clean. The bed was very comfortable. However, only tea in the room is no coffee, but there is a Starbucks just off the lobby, which was perfect.

I booked a double room and was given a twin. As I was jet lagged, I was too tired to ask for a change. Single beds are not comfortable. The decor and facilities in the room are so dated. There was constant noise from fans outside. The plus was having a bath tub with nice toiletries and the location being so close to Paddington.

Room was not clean at all, sticky stuff on desk and other places. Rooms old and in desperate need of renovation. Staff were lovely, location fantastic for late night arrival at Heathrow. Breakfast very nice.

Great location, great staff, and great breakfast buffet. Room did show some age and shower knobs were a bit of a mystery.

Good room size and location Bathroom needs an upgrade

Awesome location, friendly staff and classic hotel. Breakfast was great