We are a couple. Our view through the window was completely perfect, it takes our breath away! we can see clearly Mt. Yotei in nearly, the staff are so nice and give us the best service, the transportation are very easy to catch up as there is a free shuttle bus from Kutchan station to the hotel. It was amazing trip for us.
Overall, we are happy with the hotel and glad that we chose Hilton for this trip. Conveniently located, nice staff, clean and affordable
入住時,發現房間有菸味,原不以為意看之後味道會不會消散,晚餐結束回到房間,味道仍在,晚上10點多向櫃台反應,櫃台人員協助聯絡清潔或評估更換房間,於晚上11:30通知可更換,非常感謝櫃台服務人員。已是第二次拜訪二世谷希爾頓,仍感到舒適滿足。
The hotel is at a very perfect location for ski-in & ski-out. I appreciate very much the ski storage arrangement which is organised and efficient. The overall hotel service quality is good. I appreciate the concierge service very much, for instance, I and my husband arrived the hotel at late evening. A young staff (a guy of South Asian decent) was very helpful & proactive to help out and carry our ski equipment & luggage to our room. Appreciated very much.
Overall room cleaning is superb. The room is spacious and clean.
BUT ….. one main weak spot. The public onsen need tighter regulation. I saw a man who shaved in the onsen. Some washing bowls have hair left.