Hilton Niseko Village

Highly disappointed especially paying so much for a skiing resort. From the breakfast to the sushi lunch was simply awful. Staff at Ezo restaurant cannot speak basic English and at Sisam, the female waitress served hot over a fence, not even thinking about health and safety. Lucky there was one staff member (Andy, a very pleasant and jolly lad) who asked how was our meal and saved the day, otherwise none of the staff even cared. There was a curly hair on the oranges at the breakfast buffet and the OJ was diluted!!! Simply unacceptable and we won’t be coming back.

It is as expected a full-service hotel.

Super nice ! Everything was great hotel service food and access to the lifts ! Will come back

Personale, maden og placering ift. skilift

Room was somewhat dated but in good condition and clean

Pros 1. Nice, large airy rooms 2. Ski in ski out 3. Attentive staff Cons 1. Food quality was poor and prices high compared to my last hotel 2. Can't control the room temperature. Very uncomfortably hot at night, even with the window open 3. Breakfast quality and selection was poor 4. Slow wifi

Staff was incredibly helpful and answered any questions I had. They went above and beyond to make my stay a smooth and easy process. Would come back again!

スタッフの対応が基本英語になる。 日本のホテルなのに日本語が通じない場面があって困った。 設備は基本的にきれいでした。 大浴場はスタッフが常駐しておりセキュリティ面も安心できた。 スキー預かりサービスは安心かつ画期的で嬉しかった。

是

Staff were extremely polite, helpful, and made my stay very enjoyable. The food in the restaurants and room service was also very good. The room itself was comfortable for the most part except for getting hot during the day regardless of what the thermostat was set to and some small cosmetic damage to some features.

amazing staff courteous and friendly

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Everything was great. I highly recommend this hotel. The restaurants are excellent, though some are very pricey.

I would stay here again for the convenience of the slopes and the onsen. We are a family of 5 and paid ~ ¥550000 for 5 nights, 2A 3C (12,11 and 6), and buffet breakfast two mornings (breakfast was half price if paid during check in). The room was big enough but the bathroom is small - thankfully, the wash basin was adjacent to the room door/opposite the bathroom. Luckily, we all enjoyed the onsen and showered there and didn’t use the room bathtub/shower at all. We had a hired car and the hotel provided us a shovel to clear the snow around the car. The hotel also had plastic sleighs and snowball makers for us to borrow. The village next to the hotel was nice and convenient but expensive. There is a shuttle that took us back and forth from Hilton and HIRAFU village, but since we had a car, we were also able to explore neighbouring areas quite easily. Beds were made daily, as were replacements of yukatas. Water was also provided.

Great location and the Onsen is the treat. Rooms are very comfortable.

Localização com facilidade de ski in and out

Yes

Amazing location and ski services. Staff were very helpful!

Clean spacious room Nice staff, smooth checkin/checkout Great selection of hotel restaurants Convenient ski facilities Good transportation

Great