Swissôtel Nankai Osaka

I hate to say it, but I regretted this hotel from the moment I stepped foot in it. It is located on top of the most busiest train station and feels like you’re staying on top of a beehive. I don’t know how it received such a high rating. The room was about a 7 out of 10 for comfort and it does not give you that “I feel at home” vibe. If you want a true 5 star experience for your stay in Tokyo, consider the Hotel Chinzanso, which is the best hotel I ever stayed at. AVOID AT ALL COSTS!!!

Clean and nice hotel. convenient to all shopping and restaurants. Friendly snd helpful staffs. Highly recommended!

Excellent hotel

Great location, staff, dining options, room size and amenities

Situated in central Osaka. Convenient location More for people on business

Very close to all the restaurants, shops and transportation especially to Kansas airport

comfortable beds, good size room and of course for foreigners Japanese toilets are a treat .

Dated. Like a business hotel from the 80's. No laundry machines as advertised- had to use their laundy service which cost $70 for a few items. You can do better for sure.

The sheets and blanket are CRISPY. Not soft at all, very rough and stiff. Pool felt very unwelcoming and over all just stuffy vibe. Room views were great, overall everything was ok but not top of the list.

Location is incredible and hotel layout is fantastic. Rooftop restaurant has some of the best views of the city you could get with great dining. Rooms and hallways smell of cigarettes, have clearly been smoked in before for a long time despite being non-smoking. Comfortable rooms, Netflix and other streaming apps are disabled so you can only watch Japanese TV.

nice hotel

Great location for exploring. However, the property itself is quite dated. We were on the 30th floor-fantastic view but again dated- needs a freshen up all around.

Nice place- walkable and above trains. Fran at desk was super helpful with booking adventures.

The property was fine. It had what we needed but it felt overpriced for what it offered and that every little was monetized and expensive. Examples: a basic cup of coffee in the lounge was Yen 1500. Streaming services were on the tv remote controls but not enabled for the tvs on the room (even with our own subscriptions). The pool and spa facilities were basic compared to other Tokyo hotels. Nothing at all wrong with the hotel but you pay a lot for what you get.

Staff was very helpful, and helped us get an early check in as well as a late check out. The pool is made for exercising (swimming laps) not made for families to enjoy, however they did not have any tattoo restrictions. Truly enjoyed this property. Only downfall, there is only one set of elevators to get to the hotel lobby which can get tricky to find.

Room is clean but old. Great location.

酒店在近鐵站上面，樓下是商場和地鐵連接，很方便，走路可以到心齋橋，地鐵難波站。吃飯逛街很方便。酒店的早餐很好吃，比其他的酒店的多很多。房間比較大又乾淨。大堂在6樓，可能不好找。人員很友善，可以寄行李。樓下火車可以直接到附近城市和機場。床也是比較舒服乾淨。每天會打掃。

Great hotel and amenity. Room was spacious and clean. Highly recommended.

While the location is truly unbeatable,right above Namba Station with easy access to shopping, dining, and transit,the hotel itself falls short of its 5-star claims. The room was quite small for the high price and the overall decor feels dated. Service was excellent, and breakfast was a highlight with a good selection and quality. However, essential toiletries were missing, which is surprising for a hotel of this category. The window in the room was also disappointingly small, limiting natural light. The lobby was extremely busy and felt more chaotic than welcoming, which took away from the sense of luxury. Overall, you’re paying for the location and service, but not the room size or 5-star experience

Super convenient since the hotel is next to Namba station and connected to malls and stores. Reallly enjoyed our stay. Highly recommend!