月亮飯店

位置很好在Crisologo Street旁,基本房型小了點,淋浴設備有些零件鬆了,熱水水量也可再加強.. 不過整體來說品質都在中上

The hotel is convenient and easy access to the different attractions but the service May need to improve a bit. I stayed there for 2 nights and requested a late checkout until 2pm but was told that they can only allow me to extend until 12:30pm. My request was only granted when I requested to talk to their manager, so it has nothing to do with occupancy nor other things!

Hotel Luna的位置很好, 就在老城區裡面. 櫃檯人員安排給我們的房間也相當好, 在頂樓的角落, 正好可以讓腳受傷的老公放輪椅在門口, 不會阻礙到其他房客通行. 飯店人員的態度專業而良好, 總是能夠給予我們立即的協助, 而且中午12點多就讓我們先check in了, 對於行動上有點不便的我們而言, 真的是一開始就大加分了. 不過在我們入住的3天當中, 房間出現不少狀況. 一開始入住, 房間就跳電了很多次, 一開始以為是全飯店都跳電, 後來才知道只有我們的房間有狀況, 維修人員來處理後終於解決問題. 但是到了晚上, WiFi又突然失靈, 一樣是請維修人員來才解決. 到了第三天, 則是房卡失靈, 不得其門而入. 到了晚上洗澡又遇到沒熱水的情況. 雖然對這家飯店印象不錯, 但以上種種設施問題讓我很難給它滿分.

NO OCEAN view in Vigan

The best and friendly staff ever !

Pros:Loved the museum within the hotel. Staffs are very hospitable. Rooms are large enough. Close to the heritage sites. Cons: Can be noisy when people are swimming in the pool as rooms are not sound proof. Can be quite hot outside the rooms.

Short on amenities like hair dryer, toothbrush and etc. Toilet is great.

Great location. Beautiful accommodations.

Loved staying here as it was a block from Calle Cristolgo and the plaza for shopping and dining. The staff was friendly and helpful. Great view from the rooftop bar for relaxing and unwinding after a long day of site seeing.

Aircon not working

Uniqueness and design of Luna Hotel. Comfortable mattress, complete amenities of the room. Staff are very accommodating and respectful.

Staff were very accommodating and courteous

It’s the little things that prevents me from giving it top marks. Our toilet barely worked and the odour from the drain was never properly resolved. The service staff for the rooms was amazing but the staff at the front seemed like I was annoying them at times. They were nicer to my Filipina partner fortunately. I would stay again as the location and the breakfast made it amazing.

We had a wonderful stay at Hotel Luna. We highly recommend this hotel.

Friendly staff and wonderful service

I only stayed for one night. So far everything is fine.

Most everything was fine. However, we had to take cold showers, as the hot water was not working. We informed the front desk we had no hot water for the shower. A maintenance man came and attempted to fix the hot water heater for the shower. There was hot water for about 30 seconds. We lodged another complaint stating that for 2 nights, we took cold showers. When we checked out, no apologies or voucher offers. We made reservations for the Valentines Day dinner buffet at Hotel Luna. It was truly wonderful. The food and service were excellent. The ambience was pleasant without being stuffy or pretentious. I would easily recommend this event to anyone who would visit Vigan City.

Exceptional staff in every position. Very nice hotel from the common areas to the rooms. Only complaint is the musty smell in the room due to the carpet. I would highly recommend removing the carpet. I don't know if all the rooms have carpet, if not I would definitely ask for one without.

A museum

Fantastic colonial hotel in the center of the old quarter.