Casa Verbena Madrid, Outset Collection by Hilton

very good staff and provided very usful information for travelers.

Only bed

Rent, sentralt og hyggelig personal. Rom var liten, ingen minibar og vannkoker.

el aire se apaga, el lugar limpio y el desayuno muy bueno, lugar accesible y centrico

Good clean room in city centre and economical

Very good

Very clean and spacious room and bathroom. Great location!

Upon entering the hotel, I thought it was a back entrance because of how hidden, dark, and small the entrance was. There is no lobby, it is a check in desk with one elevator to the rooms. Our room was a tight fit for 2 people with 2 carry ons and one checked luggage. The bathroom in our room resembled an airplane bathroom in terms of size. A curved counter limiting the counter space, a toilet that will have your knees touching the sink, and a swinging glass bathroom door that does not offer any privacy whatsoever. After a few hours of my arrival I wanted to cancel the remainder of nights I had booked. I mentioned this to the front desk staff and they did not care to make amends, ask why I wanted to cancel, or offer any solutions to improve my stay. They did not care about hospitality which is upsetting and why I canceled my stay and went to another hotel in Madrid.

the ac was poorly maintained and the room is outdated. the staff is great

No iron, poorly lit, small elevator, no rags

Buena ubicación, hotel sin pretensión.

Centralt og meget lille hotel

Buen desayuno

really nice staff and rooms

Não recomendo para quem tem rinite alérgica e nem o pagamento pelo café da manhã. O hotel esta muito bem localizado próximo ao metrô, a Gran Via, area de compras e alimentação. Os quartos do fundo são um pouco escuros mas silenciosos porém muitos tapetes e cortinas de tecido pesados que apesar da limpeza, tem pó. O café da manhã é muito simples e o pão não é trocado todos os dias. O banheiro no geral é espaçoso mas o espaço do box é desconfortável e pequeno e não tem frigobar no quarto, não dá pra levar bebidas para o quarto. Tem dois hotéis da rede um em frente ao outro mas não sei se vale o valor pago.

The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

Personale cordiale, ottima posizione per visitare il centro, pulizia eccellente ed inoltre avevamo bisogno di un frigo per dei medicinali, visto che in stanza non c’era e ce l’hanno portato subito senza nessun costo ulteriore. Lo consiglio vivamente

Clean room and great staff.

Muy buena ubicación

Madrid’deki bu oteli çok beğendim. Özellikle konumu harikaydı. Şehrin tam merkezinde olduğu için tüm turistik yerlere yürüyerek kolayca ulaşabildik. Metro istasyonu da çok yakındı. Ayrıca alışveriş caddesi, restoranlar ve marketler de otelin hemen çevresindeydi. Otel küçük ama çok sıcak ve samimi bir atmosfere sahipti. Kahvaltısı da oldukça lezzetliydi. Kesinlikle tekrar tercih edebileceğim bir otel.