Reef Palms Motel

The room was in very good condition. The receptionist or staff member at front desk could of at least had a smile & be a bit more courteous, especially when dealing with multi- cultural backgrounds.

Room was great

Great stay!

I originally book two nights at this motel: the night when we arrived and second night after visiting the great barrier reef. The first night we arrived around midnight. It felt wet and humid as soon as we walked in. We found out there was NO AC in the room if people leave the room. Think about how humid in the higher 20's in Carins! No surprise we found mold in the fridge, on the window, etc. The room smelt so moody that my younger daughter who has sensitive airway was unable to breath. We all needed to wear N95 masks to sleep through the night because we had no choice. The second day we had to spend over $300 for another hotel to spend the night--of course last minute and same day booking is always expensive. But I would rather spend this money rather than spending another night in this filthy hotel. Besides my younger daughter was coughing the second day. Nobody should sleep in that hotel filled with mold. When I told the owner about the mold issue, he shrugged his shoulder and did not feel serious about it. He told us it was normal to have mold in Carnes which was humid. I told him that in the US, his hotel would be shut down if there is mold because of public health concern. He told me it was Australia. There was no such as thing as mold remediation. Do not live in this filthy place. It is full of mold ! See my pic of the mold in the fridge!

Towels! I had no bath towels. No tea towel or hand towel was provided for the second week. Had to afk repeatedly for bath towel. No assistance bringing baggage up the three flights of stairs. Laundry room and machines were dirty. Chewing gum on seats in common areas.

I was expecting my room to be cleaned and fresh linen provided. I’ve been here seven days, put out the “please tidy my room” .. but nothing.

Friendly staff. Place is dated but has a nice pool.

Poor standard for the price.

Nice staff by shabby motel

Ideal for us. Comfortable and clean

Convenient location.

Tv was broken

Convenient location close to airport. Unfortunately just a one night booking so unable to access tourism services which appear to be a specialty of this property. Sadly another motel that hadn’t bothered to provide any milk in room

Basic older motel near airport.

I went in and got attacked by mosquitoes., the air-conditioning didnt work and I couldnt find anyone at reception, I had to go look for a coffee cup as there was only 1 in the room which was for 2 people. We had the fans up high due to the airconditioner not working and they made rather loud noises. It was very rundown sorry i would only rate it a 2 star and the price is way to high for a 2 star.

Motel has everything you need , clean and staff friendly and helpful

The facility is aging with smelly carpeting that desperately need replacing. Furniture is spartan. Kitchen is minimally equipped. The key to the room turns on the electricity so when you leave for the day, room can heat up to inhospitable levels. Shower is good sized with adequate water pressure. Bed only has a thin sheet instead of a comforter or duvet. View from balcony was of a side alleyway with rubbish.

It was okay and beautiful

Nice spacious room

I really liked our room, for us, father and son, it was perfect. Two queen beds placed in different areas of a large room, the room has a kitchenette and the shower in the bathroom is big with plenty of hot water. Next time in Cairns, and there will be a next time, I'll stay here.