Emerald Residence

It was hard to get hold to someone on the phone to check in, I am pregnant and I needed to go to the toilet as soon as, the person who I managed to speak to had issues with the system and took longer to give me the codes to access. Then about an hour after, while I was at a Dr appointment I received a message saying that I have to leave the room, all very random, they took my last name wrong and gave me the wrong number but there is no need to send a message like that and get me all into panic. Apart of that the room was fine, just that didn’t have any other light more than the main one, so if you want to read in bed then take your own lamp.

The room was very large. Access to streaming channels. Great area...right beside a bus stop to take you right into city centre.

Fine for the price

Very good stay for us as a family of three. Nothing really to complain about apart from other guest not returning the iron back for us to use

Great. Easy check in, ample parking, bus stop right across the street.

It took till a lot later in the day to receive the smart lock details despite several chases through the Hotels.com system. Upon arrival the building was noisy with people in the corridor. The room was very basic with very thin curtains. The TV was mounted really high with dangling cables. There is a lot of road noise and noise from other rooms carries including people in the corridors and slamming of the front door. The water bottles and biscuits were a nice touch. There were a lot of tatty finishes, especially in the bathroom with paint overlapping in odd places. Would not stay again, especially at this price, way too expensive for what you get.

Good location. Need a good renovation esp on the bedroom. Also the room and bldg lack of proper maintenance as cobweb could be seen everywhere. Bed is very comfortable and most impt, no bedbug. :).

Checkin required calling a mobile number which was awkward from our Australian mobile sim. Thankfully I had data so could find the UK area code to use to make the call. Due to traffic noise it was just a bit hard to hear the instructions. Once given the code for the room it was easy to manage. I would have preferred the instructions been emailed or SMS through. The room was upstairs and the beds were soft and comfortable which was wonderful. There was a small fridge. ( No freezer) The toilet hadn’t been cleaned behind the seat and a dark syrupy liquid had accumulated (not cleaning product) and the shower head was very mouldy. Being an older building noise reverberated from other guests using the property however this settled before midnight :) It was a nice walk through the park into town, and was close to Aldi.

Good stay. About 30 min walk into York centre. We walked down the river into York which was much nicer than down the main road but takes about extra 5 mins. Room had everything we needed for a 1 night stay. Comfy bed and pillow. Plus car park is handy. Check in system was smooth.

The Emerald Residence is a good option for a slightly cheaper stay in York, as it's a bus ride from the centre. Buses are regular (Route 7 to the Park & Ride or route 415 to Selby depart from different points in the city centre - route 7 is the one to use from the railway station, but there are no buses early on Sunday morning). My room was clean and spacious, and did not face the main road so there was no traffic noise. Initial entry requires two codes - one for the front door and one for the bedroom; these were given by phone, so if you don't have a UK mobile phone (or roaming) this could be a slight problem. Once inside there's a keycard to use for access so you don't need to remember the codes, One thing to note: alcohol is strictly forbidden to be consumed on the premises. The area is generally quiet; there's a small Coop store about 5 minutes' walk away that has long opening hours.

Excellent

A late change of plans meant i needed a last minute room in york on a bank holiday Sunday. This was cheap and in reasonable walking distance to rhe centre, about 20 mins brisk walk. I had low expectations however was pleasantly surprised, room small but clean with a minu fridge, complimentary tea/coffee making facilities, complimentary bottle of water and even had a hairdryer in the room. For the price paid excellent value for a single night.

The pictures that are used for single rooms at Emerald House don't do them justice. The room I had contained a mini-fridge, kettle, hairdryer, sink and enough encroutements for both cleaning and drinking and a small TV on an extendable arm, allowing for some background noise whilst chilling. Location wise I needed something close to both the city centre and also the university and this met both needs. There are bus stops on either side of the road quite nearby and these are great to get into town or the out of town shopping centre. The room was quiet (although some other guests tried their best to change that on the Saturday night) and I managed to sleep well both nights I stayed. The room was larger than shown in the pictures and even though it was road facing it nice and quiet. Dining wise there aren't any takeways/restaraunts in the immediate vicinity, but the city centre is a short bus ride away and I took that approach and enjoyed several relaxing walks back from the city centre, back to Emerald house. The host who met me was lovely and helpful, as was the phone support I got before arriving and during my stay. I would stay there again for sure.

The worst property to be there They have beds which have wheels so its very much uncomfortable to sleep Broken beds given Worst place to stay Oy hand shower is there but that too does not work properly No staffs after 6-8pm You wnt receive help when needed Most of the furnitures are broken

Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.

I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.

Room great.bit far to walk back into town.noisy as new years eve and other guests were very loud in hallways.

A bit out of the way, we dropped lucky with someone being onsite to let us in. Bit of a hike to get food and drink

Quite comfortable and a very friendly welcome. Easy to take a bus into the city centre. Highly recommended!

Great stay warm comfortable tea coffee available comfortable bed about 20 minutes walk to barbican long straight road not to bad