Emerald Residence

Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.

I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.

Room great.bit far to walk back into town.noisy as new years eve and other guests were very loud in hallways.

A bit out of the way, we dropped lucky with someone being onsite to let us in. Bit of a hike to get food and drink

Quite comfortable and a very friendly welcome. Easy to take a bus into the city centre. Highly recommended!

Great stay warm comfortable tea coffee available comfortable bed about 20 minutes walk to barbican long straight road not to bad

Well priced handy stopover for York city centre with free parking. November time of year. The toom was a bit on the cold side but an electric heater was included to help. Ensuite, everything worked. Remote check -in was a breeze.

Really poor. Room was cold...only a oil filled radiator in the room as the heating was not on. I was in the attic with a shared bathroom. The sink in the room was useless. Both taps were impossible to clse. Require replacing. I should know im a retired plumber. Banged my head fourtimes on the ceiling beams and im only a small guy.. As for the shared bathroom it was filthy. Shower curtain was mouldy and the bath panel was cracked and hanging off Toilet seat (pine) was split and unhygienic. Taps in the hand basin same as in my room. Fair enough i went for the price in comparison to other similar accommodations but rest assured i will never stay there again. Awful.

Excellent for visiting York as buses are frequent.

Easy place to find and direct taxi's to

Bit old, need to refurbish and upgrade the beds and rooms

We arrived all seem good. Radiator in the bathroom had a bad leak so every time you went to the toilet, your pants and socks ended up soaking. We were on the bottom floor right beside the front door which we Heard banging every time anybody come in the people stopping above us arguing all night And they knocked on my door Disturbed me and my two children then 3 police Vans arrived For the people arguing, then we got disturbed again with the police at our window with Set of ladders To Claim up to the top room above us So I was not good at all as my children were very scared spoilt our weekend that was on the Friday night then on the Saturday afternoon we had the police back at the door. We have been looking forward to this weekend for awhile and it got spoilt by the police and the people upstairs it’s not what you expect when you pay for hotel for a quiet weekend so pretty much waste of money I thought the manager might to come and see us on the Saturday to explain what was going on with all the police Outside, my window but never heard anything to be quite truthfully I think they should’ve been an apology and maybe it’s a bit of a refund as I drove for two hours to get there spent quite a bit of money on the hotel. My kids ended up scared and not want to go out.

Good value for money. The main opportunity for improvement is their service. When we arrived, no one was available to give us our key. There was a phone number to call on the front door. We called for about half an hour repeatedly with no answer and were considering going to another accommodation. We thought we had been scammed. We were tired, cold and unhappy. Finally we met another guest who said the same thing happened to them. We finally got through to someone who gave us the code to our room.

Remote check in,so it was a surprise to hear a couple loudly have sex when I arrived.Its cheap for York and it's clean,it was fresher's week apparently,so there was a lot of activity around midnight,lots of guests going outside to smoke,shout and slam the door .

There was no heat in the bathroom. Portable heater in bedroom area barely gave warmth to sleep comfortably. Ceiling needs repair from upstairs water leak. Worst issue was the noise - slamming doors, stomping up & down the stairs & knocking noisily on our room door after midnight. Other guests we believe were students. We should have been made aware of that before reserving. Noisy until 2:45 am.

Room could do with updating but was clean and tidy

Check in was not smooth. It was "self-check-in". We had to ring numbers but nk answer at first. Then when we finally got someone it was an extremely slow process. Really lacked the personal touch. The room was nice, comfy. Quite noisy with passing traffic. The bathroom was not good at all. Shower - a trickle of water, but thankfully have family/ friends nearby to use theirs. Mirror - filthy with blood(??) Or paint on. Service, not great. So impersonal. Will not be staying again. Fine for 1 night. Needs a huge amount of decor change and would be nice if check-in was with a person... in-person.

The exterior doors to the room did not lock and the springs were coming through the mattresses. Very uncomfortable. Intermittent issues with hot water and water pressure when using the shower. Spacious room though even if tv was small and tilted and cable was fuzzy. We spent most of our time out of the room.

Thought we were staying in a halfway house Dont stay in the ground floor room ny the front door as the door will be getting slammed all night and you'll have people smoking and chatting outside your window to all hours. There was an elephant stomping around above, shouting with the tv blasting out. We left in the end.

Booking in was fine. Room clean but glass found on top of wardrobe. Bins not emptied daily. No extra toilet rolls. Other guests left front door not shut properly sometimes with the snib on so would not lock. Door bell needs to be prominent hard to see.