Emerald Residence

Microwave would have been good

The facility was great and very convenient for our visit to York. The staff responded to our questions before the visit and it was easy to check in. The rooms are very spacious.

We booked 2 rooms and both were comfy, clean and so handy to everything. Beds were comfy and there is nothing I could recommend to improve our stay

Disgusting, shabby room with a shared bathroom

A very clean room with friendly staff and convenient albeit limited parking. Our issues came from the rail radiator in the bathroom not working as well as the bathroom being cold overall. The check in and check out processes were seamless.

Hotel parking cramped but plenty of on road outside hotel.

Clean rooms. Spacious

Room was very cold, they did leave a radiators to switch on so took some time to heat up.Place vas clean and lot of space.Close to city centre, free car park. At like 10pm lights went out in all hotel so it took them till 3am to fix it. Another tjen that it was nice stay and good price.

Stayed in room 2 family room, large with fridge and coffee /tea kettle. Room was cold late at night but there were heaters to use. Great place to stay for access to York. Uber was £5

Good value, close to town and Macarthur Glen. Clean and comfortable.

Parking available 👍 Location 👍 Towels & bedding SPOTLESS The whole property is in need of a refurbish! Our room, whilst dated but clean enough, had a dreadful musty, cat pee smell that pervaded everywhere … did ask for an air freshener ( which was provided) this is despite the window being wide open for fresh air

We had a very disappointing experience at this hotel due to serious heating and hot water issues. We had to call reception twice just to get the hot water switched on so we could shower. At night, the water in the en-suite bathroom was ice cold, making it impossible to shower. In the morning, I managed to shower at 7 am, but when my 10-year-old child tried to shower at 8 am, the water was ice cold again. When we contacted reception, we were told that if everyone in the hotel was showering at the same time, the hot water would not work. We were then asked to use a shared bathroom outside, even though we had specifically paid for an en-suite room. In the end, we were forced to use the shared bathroom, which was also poorly cleaned. This was extremely inconvenient and unacceptable, especially when paying for basic facilities such as heating and hot water. I would not recommend this hotel unless they resolve these heating and hot water issues and improve their cleanliness standards.

Conveniently located. Fair price, tidy

Everything was perfect. Except no plug in the sink and the water was very hot. So not able to mix water. Also not informed it was self check in till I got there . Easy once explained though

Everything was good and nice, clean🤗Very good location, the bus is just 1 minute away. Very easy to book, check-in and out. Very pleasant experience. I highly recommend it.

staff were there on arrival . normally self check in. i was early lovely place room was clean . number 7 bus over the road into york parking secure and easy. i would stay again on my next visit to york thank you .

Big room Plenty of space but the bathroom needs a good clean and updating we didn’t use the shower due to it not being of a clean standard

Good room. Sorted us out well

Ok. For starters when I came, there was work going on downstairs I wasn't really fussed as I was going out However when I was in my room a cleaning my ears, a man just walked it without knocking He just went... Oh!! Sorry!! I didn't realise this room was occupied!! Luckily, I was just cleaning my ears 👂👂 But what if I'd been getting intimate or i farted ect Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator I said it was fine as I was gonna be out that night When I turned the telly on, the remote wasn't working So I had to change the channels the old fashioned way with the buttons The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre The bed was amazing and a nice soft mattress You get complimentary tea, coffee and a couple of biscuits You have a mirror and a sink with no hot water Id say that you get what you pay for in this accomodation It's exceptional. Not good but not bad either 😕😕😕😕

Booking and communication first class, a great price and room was spotlessly clean and as advertised.