Novotel London West

Only there for an evening but pleasant and capable staff. Good amenities (including parking) and great location if you need to be in West London.

Amazing

I have waited to review our stay as the duty manager was supposed to be contacting me. However there has been no contact. The afternoon of arrival we ordered some drinks and a couple of snacks. The drinks arrived but after half an hour still no food. We cancelled the food as we had to leave. The room was very shabby with burn marks on the floor, scuff marks on the wall, worn chair and an extremely dirty bathroom. Worst of all was the bed. It was not until the morning after a sleepless night that we looked under the mattress to discover the bed was actually broken. We mentioned this on checking out but the young woman on reception could not have cared less. I then spoke to the guest relations manager who could not have been more helpful and was shocked when I showed her the photographs. Not what I expect from an Accor hotel. I would not recommend it or stay there again. The guest relations manager did kindly waive our overnight parking but still!

Nice place to stay if you want to be

easy access to the London centre. Quiet room. Good service.

Excellent location, access to train and bus transportation, professional and friendly staff

Perfect for attending an event at the Apollo, this hotel is within walking distance and is well kept. Staff are friendly and helpful, though there was a mistake as they gave us a standard room when I booked an accessible room. However, I spoke with the manager at checkout who was very apologetic and said he would arrange a part refund.

Great location near to everything and also has quiet garden spaces to relax. Very clean. Organised and helpful staff.

It was a pleasant stay, great location. Close to underground station.The staff were very helpful and friendly! Definitely would stay again!

Stayed with Granddaughter for a concert at the Applllo. Definitely served our purpose. Enjoyed room service which was available 24 hours

Check-in friendly efficient personable staff. Very clean room, breakfast was very good

Fabulous hotel with friendly staff. Great bars and ambiance throughout the whole hotel! We really enjoyed our stay and highly recommend this hotel.

Third time visiting and not impressed we had limited WIFi in the room which we called maintenance who said that they were looking it still not working after we checked out as for the room had dust on the cupboards and the air conditioner was faulty as on the lowest setting it was still hot all night and along with the quilt an unbearable night’s sleep, will not be staying here again

Decent hotel. Perfect if you’re seeing a performance at the nearby Eventim Apollo as we were. Breakfast was really good. Lots of choice. Check in and out was seamless. Rooms are comfortable enough but feel quite dated with drab colours.

Hotel was just very fit for purpose. For the price , it seem an excellent quality .

It was all that we wanted - close to the concert venue, clean, comfortable. Walls are quite thin, could easily hear people next door just talking but it wasn't a problem.

Location

The rooms are dated but it’s cheap.

it was close to Hammersmith Underground Train Station!

The room was average, definitely felt more like a 3-star than a 4-star. The bathroom wasn’t great, which was disappointing. However, the breakfast was excellent, and the staff were friendly and helpful, making the stay more pleasant. Would recommend for the service and food, but not for the room quality.