Novotel London West

Check in was easy Shame they no longer have sweets on the counter in the mornings, and no brown sauce at breakfast was a shame, but a small thing. The waitress looking after the members are at breakfast was superb, much more professional than previous staff in the members area. Offered coffee every day with a smile, when previously since staff didn’t even acknowledge your existence (forgotten her name sorry)

Was initially over charged but this was corrected. Reception was v nice and spacious. Staff polite. However when entering the room i have to say i was disappointed. V dated dressing chair was torn. The phone charge socket wasn't charging my phone. The bath was v small and shower door had a lot of yellow limescale. It was again v dated. Bed was comfy. Upon calling reception to check on my room service breakfast its wasnt putting me through for some reason so i had to use my mobile to call the mainline number. Phone keys again dated and not clean. Breakfast was v nice and hot. Gentleman was v polite and helpful who brought it to the room. Could do with more complimentary tea even though i was told to press 0 and more would be given it would have just been nice to have more than one in the first place. Rooms were definitely not soundproof because i could hear the people laughing and talking in the next room. .

Great

Good clean room, fast, efficient and friendly check-in.

Plenty of room, complimentary Nespresso and crisps and chocolate replenished each day, great shower. Staff at the bar and restaurant were all pleasant and helpful.

Staff were great especially rebecca

Very pleased with the visit - looking to come back again next year. Very impressed by the ease of checking in - ensuring we had the rooms to suit our needs - perfect

The staff were very friendly and fantastic customer services. Hotel is a Gem in Hammersmith.

Stayed for 2 nights in a twin room with a friend whilst attending an evening at the Hammersmith Apollo. Great location, easy check in, room clean and tidy and functional. Best beds ever!!! So comfy. Definitely larger than the average single. Best sleep ever. We didn’t use any of the other facilities the hotel has to offer so can’t comment on those. My only disappointment was the £100 security deposit I had to leave. Obviously returned if no damage or no purchases made to room.

Everything was spot on and in reception Anna was incredibly helpful. We couldn’t fault our stay

Loved the food in the Aroma restaurant and the staff were extra helpful and friendly

Renovated hotel. Looks great.

Was amazing

N

Yes the room was spotless and the staff very friendly

Requesting a code for parking, met with attitude, room door would not tightly close and gaps, it locked ok very noisy. Tv reception was terrible, the fridge was not cold at all. Mini bar not refilled daily. When we arrived the room Was very cold. Pillows were not good and the bed was small for queen I thought, not very comfortable.

Clean, good breakfast selection. Rooms are slightly outdated, needs renovation

Insufficient staff available in restaurants, resulting in customers queuing by kitchen door to enquire about various and required items

Berry good

Rooms were basic and seems slightly outdated with furniture and fittings.