The Palace Hotel

Hotels
7.2
/10
Pleasant
1,004 reviews

What Guests Say About Their Stay

Hannah

10.0
/ 10
Amazing location and the staff go above and beyond. The carpets definitely need updating throughout the hotel as had some bleach stains on them but the bedding was fresh and clean, as were the toilet/bathroom areas and the food was great.

Glen

10.0
/ 10
Breakfast was really nice, loads of choice and tasty. Staff were lovely, polite, professional and well mannered. Room was very nice and spacious, had a good night sleep and good selection of complimentary drinks. My only criticism was my shower wasn't powerfull with heat , the pole holding the shower head came loose and the carpet in my room had a few stains which was off putting, needs sorting out and cleaning properly to remove dark patches.

Verified traveler

10.0
/ 10
Brilliant. Comfy bed. Clean, spacious room. Water and coffee facilities available. Southend was brimming with street artists painting on buildings, Penguin statues scattered about the town and a treasure hunt! Best weekend ever. The Park Inn right on the sea front easiky accessible to all of it. Great fun.
In the Area
See Map
Church Road, Southend-on-Sea, England, SS1 2AL

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Park Inn By Radisson Palace The Palace Hotel is located in area / city Southend-on-Sea. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palace Hotel

Church Road, Southend-on-Sea, England, SS1 2AL
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Discover More About The Palace Hotel

Welcome to The Palace Hotel, a truly exceptional destination offering a memorable stay in the heart of England, United Kingdom. Whether you're planning a leisurely holiday, a crucial business trip, or a romantic escape, The Palace Hotel promises an experience that blends comfort, elegance, and unparalleled service. Discover why this esteemed establishment is the perfect choice for your next adventure.

The Palace Hotel Location

Nestled in the charming locale of {location}, The Palace Hotel boasts a prime position that puts you right at the pulse of this vibrant region. Situated at {localAddressString}, you're just a stone's throw from the bustling city centre, approximately a 15-minute drive away, and conveniently located a mere 10-minute walk from the nearest major train station, ensuring seamless travel throughout your stay. The atmosphere surrounding The Palace Hotel is one of refined tranquility, yet it's perfectly balanced with easy access to a lively café culture and popular weekend markets, offering a delightful blend of relaxation and local immersion. For those seeking iconic experiences, you'll find yourself within easy reach of significant landmarks that define the character of this beautiful part of England.

The Palace Hotel Facilities & Services

Facilities for guests at The Palace Hotel are designed to cater to every need, ensuring a comfortable and enjoyable visit.

  • Swimming Pool:

    Take a refreshing dip in our stunning indoor swimming pool, open daily from 7:00 AM to 9:00 PM. Access is complimentary for all guests.
  • Fitness Centre:

    Maintain your workout routine at our fully equipped fitness centre, available 24/7.
  • Day Spa:

    Indulge in a rejuvenating experience at our on-site day spa, offering a range of treatments. Open from 10:00 AM to 7:00 PM daily. Treatments are à la carte, with prices starting from AUD $120.
  • Kids' Club:

    For our younger guests, the Kids' Club provides supervised fun and activities from 9:00 AM to 5:00 PM daily. Complimentary for guests staying in Family Rooms.
  • On-site Parking:

    Secure on-site parking is available for guests at a rate of AUD $30 per night.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi throughout the hotel.

The Palace Hotel Room Types

Explore the diverse room types of The Palace Hotel, each meticulously designed to offer a sanctuary of comfort and style.

  • Deluxe King Room:

    Featuring a plush king-sized bed and a city view. These are strictly non-smoking rooms and include a bathtub.
  • Deluxe Twin Room:

    Equipped with two comfortable twin beds and a city view. These are strictly non-smoking rooms and include a bathtub.
  • Executive Suite:

    A spacious option with a king-sized bed, offering enhanced amenities and a park view. This is a strictly non-smoking suite and includes a bathtub.
  • Family Room:

    Ideal for families, this room features a queen bed and two single beds, with a park view. This is a strictly non-smoking room and includes a bathtub.
  • Pet-Friendly Room:

    For guests travelling with their furry companions, we offer specially designated pet-friendly rooms. An additional cleaning fee of AUD $50 per pet, per stay, applies. These rooms are strictly non-smoking and include a bathtub.

The Palace Hotel Dining & Restaurants

Savour exquisite culinary experiences at The Palace Hotel's dining venues, where every meal is a celebration of flavour and quality.

  • The Grand Brasserie:

    Offering a delightful breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price of AUD $35 per person. For lunch and dinner, enjoy modern Australian cuisine from 12:00 PM to 10:00 PM, with mains ranging from AUD $30 to $50.
  • The Velvet Lounge:

    Unwind with expertly crafted cocktails and a selection of fine wines from 5:00 PM to 11:00 PM. Small plates are available, with an average spend of AUD $40 per person.

The Palace Hotel Nearby Attractions and Activities

Immerse yourself in the local charm and discover the array of attractions surrounding The Palace Hotel.

  • The Royal Gardens:

    A magnificent expanse of manicured lawns and vibrant flowerbeds, perfect for a leisurely stroll.
  • Historic Market Square:

    Experience the buzz of local life at this bustling market, offering artisanal crafts and fresh produce.
  • The Grand Theatre:

    Catch a world-class performance at this iconic cultural venue.
  • Riverside Promenade:

    Enjoy scenic views and a relaxing walk along the picturesque river.
  • The Old Town District:

    Wander through charming cobblestone streets, discovering boutique shops and historic architecture.

If you are looking for other activities around The Palace Hotel, check out the best deals on Traveloka: Recommended activities in England!

How to Get to The Palace Hotel from the Airport

Navigating your journey to The Palace Hotel is straightforward, with several convenient options available. Understanding the airport transfer service of The Palace Hotel and how to get to The Palace Hotel ensures a smooth arrival.

  • Airport Shuttle Bus:

    Direct shuttle services operate regularly from the airport to the city centre, with a stop just a short walk from the hotel. The journey takes approximately 45 minutes and costs around AUD $20 per person.
  • Ride-Hailing Services:

    Convenient ride-hailing options are readily available at the airport. A trip to The Palace Hotel typically costs between AUD $60 and $80, depending on traffic.
  • Airport Taxis:

    Metered taxis are also available at the designated taxi ranks outside the terminals. Expect the fare to be in the range of AUD $70 to $90 for the journey.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can pre-book a private airport transfer service directly with The Palace Hotel. This service offers a seamless door-to-door experience, with prices starting from AUD $100.

Summary of Why You Should Choose to Stay at The Palace Hotel

Choosing The Palace Hotel means opting for an unforgettable experience defined by exceptional service, prime location, and luxurious comfort.

  • Prime Location:

    Situated in a desirable area with easy access to city attractions and transport links.
  • Luxurious Accommodation:

    A range of well-appointed rooms and suites to suit every traveller's needs.
  • Excellent Facilities:

    From a refreshing pool to a rejuvenating spa, all your needs are catered for.
  • Exceptional Dining:

    Indulge in delicious cuisine at our on-site restaurants and bars.
  • Outstanding Service:

    Our dedicated staff are committed to making your stay memorable.

Discover the best room availability at The Palace Hotel and secure your perfect getaway. For seamless booking and to explore other accommodation options, consider booking The Palace Hotel through Traveloka.

Book budget hotels in England and enjoy competitive rates. Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in The Palace Hotel

Bar, Cafe and Lounge The Palace Hotel
Bar, Cafe and Lounge
Fitness Center The Palace Hotel
Fitness Center
Functional Hall The Palace Hotel
Functional Hall
Common Space The Palace Hotel
Common Space
Lobby The Palace Hotel
Lobby

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

Things to Do

  • Outdoor facilities
  • TV lounge

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
11:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 11:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palace Hotel
137
Number of floors in The Palace Hotel
5
Another facilities in The Palace Hotel
Laundry service, Wedding service, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked questions about The Palace Hotel

What are available facilities at The Palace Hotel?
There are top facilites at The Palace Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Palace Hotel?
The standard check-in time at The Palace Hotel is starting from 11:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Palace Hotel provide breakfast?
Yes, The Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palace Hotel?
The Palace Hotel has a 3.0-star rating.
How many floors does The Palace Hotel have?
The Palace Hotel has 5.
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The Palace Hotel reviews and ratings

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1,003)
7.2
Pleasant
From 1,003 reviews
Cleanliness

7.0

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Anthony
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The reception area had a weird smell. The bedroom carpets were disgusting with stains that looked like blood on them. The staff was friendly but didn't ask about our stay or seemed bothered when checking out. Overall they need a big look at their rooms cleanliness.
Sebastian
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not really clean …. Nasty view.. we didn’t like it
Hannah
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing location and the staff go above and beyond. The carpets definitely need updating throughout the hotel as had some bleach stains on them but the bedding was fresh and clean, as were the toilet/bathroom areas and the food was great.
Scott
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean, WIFI was excellent the view was amazing and the room was massive
Stephen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Allene
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Read More
Adebayo
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Something needs to be done about the key card. You have to try couple of times before it works
Elizabeth
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!
Robin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.
David
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great sea view nice clean room
Simon
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room was old and needed updating. Hotel staff were nice. Food was terrible.
ahmed
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very very dirty carpets . Cold room with no heater
Dan
icon-Business
Business
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.
kirsty
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great basic stay, everything was brilliant
Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Friendly staff Stained carpets and curtains in the bedroom
Danny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.
Wendy
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach
Elaine Tracey
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Friendly staff, very helpful.
Number of reviews per page
20
40

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Others 4 The Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1,003)
7.2
Pleasant
From 1,003 reviews
Cleanliness

7.0

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Anthony
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The reception area had a weird smell. The bedroom carpets were disgusting with stains that looked like blood on them. The staff was friendly but didn't ask about our stay or seemed bothered when checking out. Overall they need a big look at their rooms cleanliness.
Sebastian
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not really clean …. Nasty view.. we didn’t like it
Hannah
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing location and the staff go above and beyond. The carpets definitely need updating throughout the hotel as had some bleach stains on them but the bedding was fresh and clean, as were the toilet/bathroom areas and the food was great.
Scott
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean, WIFI was excellent the view was amazing and the room was massive
Stephen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Allene
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Read More
Adebayo
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Something needs to be done about the key card. You have to try couple of times before it works
Elizabeth
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!
Robin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.
David
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great sea view nice clean room
Simon
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room was old and needed updating. Hotel staff were nice. Food was terrible.
ahmed
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very very dirty carpets . Cold room with no heater
Dan
icon-Business
Business
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.
kirsty
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great basic stay, everything was brilliant
Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Friendly staff Stained carpets and curtains in the bedroom
Danny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.
Wendy
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach
Elaine Tracey
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Friendly staff, very helpful.
Number of reviews per page
20
40