The Palace Hotel

Great stay

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.

The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.

Something needs to be done about the key card. You have to try couple of times before it works

Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!

Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.

Great sea view nice clean room

Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.

Room was old and needed updating. Hotel staff were nice. Food was terrible.

Very very dirty carpets . Cold room with no heater

Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.

Great basic stay, everything was brilliant

Friendly staff Stained carpets and curtains in the bedroom

The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.

Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach

Friendly staff, very helpful.

Very poor no parking and bedroom was unclean We asked for double bed but they give us 2 single bed

Becoming more run down each time we visit, stained carpets throughout hotel , one pillow, no hot water, generally shabby. Will no longer stay at this hotel.

The bed was very uncomfortable and the carpark cost £25 overnight

Untidy, dirty room. Ridiculous that the hotel cannot get a discount from the local parking facility. Outrageous amount. Balcony was dirty and too close to other guests. Hotel needs refurbishments. Fantastic location but wasted opportunity. Beds were uncomfortable.