The Palace Hotel

Hotels
7.2
/10
Pleasant
1,002 reviews

What Guests Say About Their Stay

Glen

10.0
/ 10
Breakfast was really nice, loads of choice and tasty. Staff were lovely, polite, professional and well mannered. Room was very nice and spacious, had a good night sleep and good selection of complimentary drinks. My only criticism was my shower wasn't powerfull with heat , the pole holding the shower head came loose and the carpet in my room had a few stains which was off putting, needs sorting out and cleaning properly to remove dark patches.

Verified traveler

10.0
/ 10
Brilliant. Comfy bed. Clean, spacious room. Water and coffee facilities available. Southend was brimming with street artists painting on buildings, Penguin statues scattered about the town and a treasure hunt! Best weekend ever. The Park Inn right on the sea front easiky accessible to all of it. Great fun.

Stuart

10.0
/ 10
I love Monbijou, Berlin is my 2nd home… this hotel is superb, close to where I meet people in Hackescher Markt.. for tourists it’s a must, close to Spree & all sites ❤️🇩🇪
In the Area
See Map
Church Road, Southend-on-Sea, England, SS1 2AL

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Park Inn By Radisson Palace Park Inn by Radisson Palace Southend-on-Sea is located in area / city Southend-on-Sea. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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The Palace Hotel Address: Map & Location

Church Road, Southend-on-Sea, England, SS1 2AL
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General


Near Southend Pier

Location


When you stay at The Palace Hotel in Southend-on-Sea, you'll be by the sea, within a 10-minute walk of Southend Pier and Adventure Island. This beach hotel is 0.5 mi (0.8 km) from Rendezvous Southend Casino and 0.6 mi (1 km) from Sealife Adventure.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Southend Pier - 0.4 km / 0.3 mi
Adventure Island - 0.5 km / 0.3 mi
Southend Cliff Gardens - 0.5 km / 0.3 mi
Three Shells Beach - 0.5 km / 0.3 mi
Southend Pier Museum - 0.6 km / 0.4 mi
Lost City Adventure Golf - 0.6 km / 0.4 mi
Southend Beach - 0.6 km / 0.4 mi
Rendezvous Southend Casino - 0.7 km / 0.5 mi
Sealife Adventure - 0.9 km / 0.6 mi
Genting Casino - 1.1 km / 0.7 mi
Southchurch Hall - 1.2 km / 0.7 mi
Beecroft Art Gallery - 1.3 km / 0.8 mi
Southend-on-Sea City Hall - 1.3 km / 0.8 mi
Prittlewell Priory - 1.4 km / 0.9 mi
Southchurch Park - 1.4 km / 0.9 mi

The nearest airports are:
London (SEN-Southend) - 4.8 km / 3 mi
London City Airport (LCY) - 60.2 km / 37.4 mi
Stansted Airport (STN) - 79.8 km / 49.6 mi

The preferred airport for The Palace Hotel is Stansted Airport (STN).

Facilities


Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Southend-on-Sea? This hotel has 3767 square feet (350 square meters) of space consisting of conference space and meeting rooms.

Dining


Grab a bite to eat at Pier View, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee. Children aged 12 and younger eat free breakfast.

Rooms


Stay in one of 137 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in The Palace Hotel

Bar, Cafe and Lounge The Palace Hotel
Bar, Cafe and Lounge
Fitness Center The Palace Hotel
Fitness Center
Functional Hall The Palace Hotel
Functional Hall
Common Space The Palace Hotel
Common Space
Lobby The Palace Hotel
Lobby

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

Things to Do

  • Outdoor facilities
  • TV lounge

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson), Contactless check-out is available, LGBTQIA+ friendly, Green Tourism Program, ECOsmart, Beach nearby
  • Fee for continental breakfast: approximately GBP 12.00 for adults and GBP 12.00 for children
  • Nearby parking fee: GBP 25 per day (656 ft away)
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palace Hotel
137
Number of floors in The Palace Hotel
5
Another facilities in The Palace Hotel
Laundry service, Wedding service, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in The Palace Hotel

What are available facilities at The Palace Hotel?
There are top facilites at The Palace Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at The Palace Hotel?
Check-in time at The Palace Hotel is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Palace Hotel provide breakfast?
Yes, The Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Palace Hotel?
The Palace Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Palace Hotel have?
The Palace Hotel has 5 floors.
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More Reviews from Other Guests in The Palace Hotel

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1,001)
7.2
Pleasant
From 1,001 reviews
Cleanliness

6.8

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveler Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Stephen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Allene
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Read More
Adebayo
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Something needs to be done about the key card. You have to try couple of times before it works
Elizabeth
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!
Robin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.
David
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great sea view nice clean room
Simon
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room was old and needed updating. Hotel staff were nice. Food was terrible.
ahmed
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very very dirty carpets . Cold room with no heater
Dan
icon-Business
Business
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.
kirsty
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great basic stay, everything was brilliant
Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Friendly staff Stained carpets and curtains in the bedroom
Danny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.
Wendy
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach
Elaine Tracey
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Friendly staff, very helpful.
Vuzubuhle
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Very poor no parking and bedroom was unclean We asked for double bed but they give us 2 single bed
Tony
icon-with Partner
with Partner
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Becoming more run down each time we visit, stained carpets throughout hotel , one pillow, no hot water, generally shabby. Will no longer stay at this hotel.
Peter
icon-Business
Business
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The bed was very uncomfortable and the carpark cost £25 overnight
Eugene
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Untidy, dirty room. Ridiculous that the hotel cannot get a discount from the local parking facility. Outrageous amount. Balcony was dirty and too close to other guests. Hotel needs refurbishments. Fantastic location but wasted opportunity. Beds were uncomfortable.
Number of reviews per page
20
40

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Others 4 The Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1,001)
7.2
Pleasant
From 1,001 reviews
Cleanliness

6.8

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Stephen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Allene
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Read More
Adebayo
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Something needs to be done about the key card. You have to try couple of times before it works
Elizabeth
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!
Robin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.
David
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great sea view nice clean room
Simon
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room was old and needed updating. Hotel staff were nice. Food was terrible.
ahmed
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very very dirty carpets . Cold room with no heater
Dan
icon-Business
Business
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.
kirsty
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great basic stay, everything was brilliant
Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Friendly staff Stained carpets and curtains in the bedroom
Danny
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.
Wendy
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach
Elaine Tracey
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Friendly staff, very helpful.
Vuzubuhle
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Very poor no parking and bedroom was unclean We asked for double bed but they give us 2 single bed
Tony
icon-with Partner
with Partner
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Becoming more run down each time we visit, stained carpets throughout hotel , one pillow, no hot water, generally shabby. Will no longer stay at this hotel.
Peter
icon-Business
Business
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The bed was very uncomfortable and the carpark cost £25 overnight
Eugene
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Untidy, dirty room. Ridiculous that the hotel cannot get a discount from the local parking facility. Outrageous amount. Balcony was dirty and too close to other guests. Hotel needs refurbishments. Fantastic location but wasted opportunity. Beds were uncomfortable.
Number of reviews per page
20
40