How many rooms are available at HARRIS Resort Waterfront Batam?

HARRIS Resort Waterfront Batam has 250.

Does HARRIS Resort Waterfront Batam have parking?

Yes, HARRIS Resort Waterfront Batam does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does HARRIS Resort Waterfront Batam have a swimming pool?

Yes, HARRIS Resort Waterfront Batam does have a swimming pool

What do past guests say about HARRIS Resort Waterfront Batam?

Traveloka users who have stayed at HARRIS Resort Waterfront Batam have praised its Cleanliness, Room Comfort, Service and Facilites.

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HARRIS Resort Waterfront Batam

Name: HARRIS Resort Waterfront Batam
Address: K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422, K.H. Ahmad Dahlan No.1, Kepulauan Riau, 29422, Indonesia
Rating: 8.6

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8.6

/10

Very Good

1,296 reviews

What Guests Say About Their Stay

Bedroom (61)

Family Friendly (55)

Ambiance (55)

Staff Friendliness (53)

M***a

9.7

/ 10

The hotel staff was very friendly and helpful during check-in. They also delivered luggage to our room and provided a welcome drink. There's also a minimarket on site, so we could pick up any items we forgot to bring.

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A***a

9.4

/ 10

It's really fun here, highly recommended. The staff is friendly and the atmosphere is great. You can play on the beach, in the playground, in the pool, and the themed family rooms are great. The kids loved it, and we'll definitely be back. Thank you!

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D***n

9.3

/ 10

It was a great stay at HARRIS Waterfront, the room was spacious, the bathroom was clean, there was a very comfortable balcony to relax, it was perfect for families who wanted a vacation, even though the place was far from the city center but it was no problem if you wanted a quiet and comfortable vacation, don't forget to shop first for room necessities like snacks, but it is highly recommended, especially the service was super friendly!! Love to be back again

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Tio O.

9.7

/ 10

Great. Liburan akhir tahun yang sangat menyenangkan. Menu breakfast sangat bervariasi, kamar bersih dan wangi, ada balkon menghadap ke kolam. Next time saya akan ke sini lagi.

Alice

9.4

/ 10

Cool, comfortable, friendly staff, good food. keep up!

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In the Area

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K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: resort was previously named Quality Resort Staying at HARRIS Resort Waterfront Batam is a good choice when you are visiting Sekupang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in HARRIS Resort Waterfront Batam

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around HARRIS Resort Waterfront Batam

K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422

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Discover More About HARRIS Resort Waterfront Batam

Experience the Tropical Paradise of HARRIS Resort Waterfront Batam

For Australian travellers seeking a refreshing escape, HARRIS Resort Waterfront Batam offers a compelling blend of relaxation, adventure, and convenience. Nestled in the vibrant Kepulauan Riau region of Indonesia, this resort is a gateway to stunning natural beauty and exciting local experiences. Whether you're planning a romantic getaway, a family holiday, or a solo adventure, HARRIS Resort Waterfront Batam promises a memorable stay with its comfortable accommodations and excellent amenities. Discover why this beachfront haven is becoming a top choice for discerning travellers from Down Under.

Location and Transport Accessibility of HARRIS Resort Waterfront Batam

HARRIS Resort Waterfront Batam is strategically situated in the popular Waterfront City area of Batam, a prime location that offers both tranquility and easy access to key attractions. The resort is located at K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422, placing it within a short distance of the bustling heart of Batam. For those arriving from afar, the resort is conveniently accessible from Hang Nadim International Airport (BTH), with various transport options available to whisk you away to your tropical retreat. The surrounding area is known for its picturesque waterfront views and a relaxed atmosphere, perfect for unwinding after a day of exploration. While not directly in a major Australian city centre, its proximity to the waterfront provides a sense of serene escape, reminiscent of coastal towns in Queensland or Western Australia, yet with its own unique Indonesian charm.

Guest Facilities and Services at HARRIS Resort Waterfront Batam

Guest facilities at HARRIS Resort Waterfront Batam are designed to cater to every need, ensuring a comfortable and enjoyable stay. Travellers from Australia will appreciate the resort's commitment to providing essential amenities. Expect to find a welcoming 24-hour front desk, ready to assist with any queries or requests. Complimentary Wi-Fi is available, keeping you connected throughout your visit. For those who like to stay active, a fitness centre is on hand. The resort also offers a delightful breakfast experience, with options that can cater to diverse tastes, including local Indonesian flavours and international favourites, ensuring your day starts on the right note, much like the strong café culture found in Melbourne or Sydney. Secure luggage storage is also available, providing peace of mind as you explore.

Room Information and Stay Experience at HARRIS Resort Waterfront Batam

The resort offers a range of well-appointed rooms designed for comfort and relaxation. The Room types of HARRIS Resort Waterfront Batam are thoughtfully furnished to provide a home away from home. Guests can anticipate clean, well-maintained living spaces featuring comfortable bedding options. Modern climate control systems ensure a pleasant temperature year-round, a crucial factor for travellers accustomed to Australia's varied climates. Each room is equipped with essential amenities to enhance your stay, and the bathrooms are kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a serene and comfortable environment for all guests.

Recommended Nearby Dining and Cafes around HARRIS Resort Waterfront Batam

Batam offers a vibrant culinary scene, and HARRIS Resort Waterfront Batam is ideally positioned to explore it. Within the resort itself, you'll find dining options that serve delicious local and international cuisine, perfect for a convenient meal. Beyond the resort, the surrounding Waterfront City area and nearby districts boast a variety of eateries. You can discover local warungs serving authentic Indonesian dishes, offering a taste of the region's rich flavours. For those who enjoy a good coffee, you'll find cafes that provide a relaxed setting to enjoy a morning brew or an afternoon pick-me-up, echoing the beloved café culture of Australian cities. Exploring the local food markets is also a must for an immersive culinary adventure.

Popular Attractions and Activities near HARRIS Resort Waterfront Batam

Batam is brimming with attractions and activities that cater to a wide range of interests. Here are some popular spots you can explore during your stay:

Barelang Bridge:
An iconic series of bridges connecting Batam Island to its surrounding islands, offering stunning views and photo opportunities.
Maha Vihara Duta Maitreya Temple:
A magnificent Buddhist temple known for its impressive statues and serene atmosphere.
Pulau Ranoh:
A beautiful island getaway offering pristine beaches and clear waters, perfect for swimming and snorkelling.
Batam City Square (BCS) Mall:
A popular shopping destination where you can find local goods, international brands, and various dining options.
Ocarina Park:
A family-friendly amusement park with various attractions and recreational activities.

If you are looking for other activities around HARRIS Resort Waterfront Batam, check out the best deals on Traveloka: Recommended activities in Batam!

How to Get to HARRIS Resort Waterfront Batam from the Airport

Navigating your journey from Hang Nadim International Airport (BTH) to HARRIS Resort Waterfront Batam is straightforward, with several convenient options available. Understanding the "How to get to HARRIS Resort Waterfront Batam" is key to a smooth arrival.

Airport Shuttle Buses:
Look for official airport shuttle services that may operate routes towards the Waterfront City area.
Public Metered Taxis:
Readily available at the airport, these offer a direct and reliable way to reach your destination. Ensure the meter is used for fare calculation.
Rideshare Services:
You can also opt for popular rideshare services, which provide a convenient and often cost-effective way to travel.

For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose HARRIS Resort Waterfront Batam

HARRIS Resort Waterfront Batam stands out as an excellent choice for Australian travellers due to its prime location, comfortable accommodations, and friendly service.

Prime Location:
Situated in the scenic Waterfront City, offering easy access to attractions and a relaxing atmosphere.
Comfortable Stay:
Well-appointed rooms with modern amenities and climate control ensure a pleasant experience.
Convenient Facilities:
Enjoy a range of guest services including Wi-Fi, a 24-hour front desk, and dining options.
Value for Money:
Offers a great balance of quality and affordability for your Indonesian getaway.

Rates at HARRIS Resort Waterfront Batam start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Ready to plan your tropical escape? Book budget hotels in Kepulauan Riau and experience the best of Batam. To complete your travel plans, Easily book domestic and international flights at low prices.

All facilities in HARRIS Resort Waterfront Batam

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Sports and Recreations

Archery
Badminton
Banana boat
Basketball
Beach volleyball
Billiard
Canoeing
Fitness center
Game room
Jet ski
Pedal boating
Table tennis
Water sport

General

AC
Banquet
Connecting rooms
Family room
Heater
Non-smoking room
Swimming pool
Smoking area

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Breakfast
Poolside bar
Vegetarian meal

Accessibilty

Accessibility equipment
Accessible bathroom
Accessible path of travel
Disabled access friendly
Roll-in shower
Wheelchair accessible

Things to Do

Entertainment for children
Fitness center
Massage
Outdoor facilities
Outdoor pool
Poolside bar

Public Facilities

Parking
Elevator
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Shuttle Service

Airport transfer (surcharge)
Ferry terminal shuttle
Ferry terminal shuttle (surcharge)
Airport transfer

Business Facilities

Conference room
Meeting facilities
Projector

Family-friendly Facilities

Kids club
Children pool

Nearby Facilities

ATM/Banking
Shops

Connectivity

LAN Internet
Free WiFi

Transportation

Shopping center shuttle

Accommodation Policy & General Information in HARRIS Resort Waterfront Batam

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Airport Transfer

Airport transfer is available for IDR 180,000/person.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at HARRIS Resort Waterfront Batam	250
Number of floors in HARRIS Resort Waterfront Batam	5
Another facilities in HARRIS Resort Waterfront Batam	Archery, Badminton, Banana boat, Basketball, Beach volleyball

Frequently asked questions about HARRIS Resort Waterfront Batam

What are available facilities at HARRIS Resort Waterfront Batam?

There are top facilites at HARRIS Resort Waterfront Batam such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at HARRIS Resort Waterfront Batam?

The standard check-in time at HARRIS Resort Waterfront Batam is starting from From 15:00 while the latest check-out time is at Before 12:00

Does HARRIS Resort Waterfront Batam provide breakfast?

Yes, HARRIS Resort Waterfront Batam provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of HARRIS Resort Waterfront Batam?

HARRIS Resort Waterfront Batam has a 4.0-star rating.

How many floors does HARRIS Resort Waterfront Batam have?

HARRIS Resort Waterfront Batam has 5.

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HARRIS Resort Waterfront Batam reviews and ratings

Overall Ratings & Reviews HARRIS Resort Waterfront Batam

Traveloka (1,295)

Other sources (1)

8.6

Very Good

From 1,295 reviews

Provided by travellers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.3

Service and Facilites

8.6

People often mention about HARRIS Resort Waterfront Batam

All

Bedroom (36)

Family Friendly (34)

Staff Friendliness (34)

Bathroom (34)

Ambiance (33)

Room Space (33)

Hotel Area (33)

Taste (26)

Wifi (25)

Activity Option (24)

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Traveller Reviews HARRIS Resort Waterfront Batam

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Customer reviews

M***a

Staycation

9.7

/10

Reviewed 3 week(s) ago

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Accommodation's Reply

30 Jul 2026

Dear Valued Guest, Warm regards from Harris Resort Batam Waterfront. Thank you so much for your wonderful review! We are delighted to hear that you were impressed with the hospitality and service from our team, from check-in to assistance with your luggage to your room and the welcome drink we provided. We are glad that the convenience of our mini-market helped you during your stay. Thank you for your trust. We hope to welcome you back to Harris Resort Waterfront Batam again for another memorable stay. See you soon! Sincerely, Dodi Putra, General Manager

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Verified Traveler

9.7

/10

Reviewed 3 week(s) ago

Everything was fine 👌. The staff were friendly and very helpful. The room, bathroom, and pool were all clean, but the breakfast lacked variety.

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Accommodation's Reply

23 Jul 2026

Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager

Roza A.

Staycation

8.5

/10

Reviewed 5 week(s) ago

Friendly service, clean place.

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Accommodation's Reply

23 Jul 2026

Cheers from HARRIS Resort Batam Waterfront! Dear Ibu Roza Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager

A***a

Leisure

9.4

/10

Reviewed 5 week(s) ago

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Accommodation's Reply

12 Jul 2026

Dear Valued Guest, Warm regards from Harris Resort Batam Waterfront. Thank you for sharing your wonderful experience during your stay at Harris Resort Batam Waterfront. We are delighted to hear that you and your family enjoyed the resort's atmosphere, the friendliness of our staff, and the amenities. We are also pleased to hear that the family-themed rooms made your little ones feel at home and added to the enjoyment of your stay. Thank you for your feedback. We hope to welcome you and your family back again for another memorable vacation. Sincerely, Dodi Putra, General Manager

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Marina T. H.

Staycation

9.4

/10

Reviewed 6 week(s) ago

Friendly and helpful staff. Good food. Family friendly. However, the room wasn't quite soundproofed; we could hear sounds from outside the room. We have stayed in other Harris hotels, but this was the first time that we were charged for an additional towel.

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Accommodation's Reply

08 Jul 2026

Dear Ibu Marina Warmest greetings from Harris Resort Batam Waterfront Thank you for choosing HARRIS Resort Batam Waterfront and for taking the time to share your feedback. We truly appreciate your continued trust in the HARRIS brand. We are delighted to know that you enjoyed our friendly and helpful staff, delicious food, and family-friendly atmosphere. Your kind words mean a lot to our team and encourage us to continue delivering memorable experiences. We also sincerely apologize for the inconvenience caused by the sound insulation in your room. Your feedback has been shared with our team as we continuously look for ways to improve our guests' comfort. Regarding the additional towel charge, we understand your surprise, especially since this differed from your previous experiences at other HARRIS hotels. We appreciate your feedback and will review how this policy is communicated to ensure guests receive clear information during their stay. Thank you once again for your valuable review. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Dodi Putra General Manager

A***a

Staycation

9.7

/10

Reviewed 10 week(s) ago

Nice and comfortable for family……………

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Accommodation's Reply

06 Jul 2026

Verified Traveler

Staycation

10.0

/10

Reviewed 13 week(s) ago

Comfortable for the family. Thank you

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1 people find it helpful

Accommodation's Reply

04 Jun 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. Knowing that you had a positive experience motivates us to continuously improve our services and products for all our guests, and we always strive to do so. We hope to welcome you back soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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A***i

Staycation

8.8

/10

Reviewed 13 week(s) ago

The facilities are good, with a large swimming pool with varying depths. Breakfast is also good, with a wide variety. However, it was raining at check-in, so the staff forbade swimming. There's also noisy and dusty demolition work underway.

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Valued Guest, Warm greetings from Harris Resort Batam Waterfront. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our facilities, especially our large swimming pool with varying depths and the diverse breakfast options. However, we apologize for any inconvenience you may have experienced during your stay. For safety reasons during the rainy season, our staff recommends that guests refrain from swimming to avoid any potential risks. Additionally, we apologize for the ongoing construction work which may have caused noise and dust in the surrounding area. Your feedback is invaluable and we will use it to continuously improve our services and provide a comfortable stay for our guests. We look forward to welcoming you back in the future for an even more enjoyable and memorable experience. Sincerely, Dodi Putra, General Manager

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Meyna P. R.

Staycation

8.8

/10

Reviewed 16 week(s) ago

The hotel staff was friendly, check-in was easy and fast, the room was comfortable and clean... The whole family was happy. Thank you🥰

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1 people find it helpful

Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear Mayna, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and everything went smoothly. We are very grateful to hear that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront soon. Sincerely, Dodi Putra, General Manager

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J***i

Leisure

10.0

/10

Reviewed 18 week(s) ago

Good service, improve your service 💪

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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S***y

Staycation

8.5

/10

Reviewed 18 week(s) ago

The staff are all very friendly, the view from the room is nice, sunset 🫶

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1 people find it helpful

Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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S***i

9.7

/10

Reviewed 20 week(s) ago

The hotel was nice and clean. The pool was huge, and the kids loved swimming there. However, we didn't get to check in until 3:30 PM.

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Accommodation's Reply

23 May 2026

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you were impressed with the cleanliness of our hotel and our spacious swimming pool, and that your children enjoyed swimming. However, we apologize for the inconvenience during the check-in process, as you were only able to check in at 3:30 PM. We understand that this may have affected your comfort and relaxation time with your family. Your feedback is very important to us, and we have taken it into consideration to improve our services so that future check-ins will be smoother and more on time. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dodi Putra, General Manager

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A***m

10.0

/10

Reviewed 20 week(s) ago

Thank you for your vacation there, will come back again

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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Kayla A. I.

9.7

/10

Reviewed 21 week(s) ago

I just spent my night here, and it was very comfortable. The staff were really friendly and helpful, I'd mind to stay here on my next vacation. Thank you🥰

1 people find it helpful

Accommodation's Reply

04 Jun 2026

Dear Ms Kayla A.I Warmest greetings from Harris Resort Batam Waterfront Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay and that our team made a positive impression with their friendly and helpful service. Your kind words are truly appreciated and will be shared with our staff, as they serve as great encouragement for us to continue delivering memorable experiences to our guests. It is especially rewarding to know that you would consider staying with us again on your next vacation. We look forward to welcoming you back and creating another enjoyable stay for you. Thank you once again for your support. Warm regards, Dodi Putra General Manager

B***a

Leisure

8.5

/10

Reviewed 21 week(s) ago

The hotel is nice, spacious, the hotel staff are friendly.

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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ANDRIVAI S.

Leisure

10.0

/10

Reviewed 21 week(s) ago

It's so much fun here, spacious rooms really happy

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear Mr. Andrivai, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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J***a

Leisure

6.7

/10

Reviewed 21 week(s) ago

I expected a kids' room like the one pictured when I booked via the app, but I was given a regular room, even though there were very few guests, no other families with little kids. The towels were already black, and when I asked for replacements, they were still black, making it a bit uncomfortable to use. I chose a pool access room, but they didn't provide a mat from the pool to the room. I asked for an extra mat and had to pay, hmm... And the odd thing is that the pool access door can't be locked from the outside, so you have to exit through the main door and go around to the lobby to get to the pool, defeating the purpose of "pool access." The overall atmosphere is very old-fashioned, outdated; it might have felt good 15 years ago. The location is far from the city.

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2 people find it helpful

Accommodation's Reply

04 Jun 2026

Dear Valued Guest Warmest greetings from Harris Resort Batam Waterfront Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We understand your disappointment regarding the room assignment, especially when the room received did not match the room image and setup you were expecting during the booking process. While certain room features and themes may be subject to availability, we regret any misunderstanding and frustration this may have caused. We are also sorry to learn about the condition of the towels provided. Cleanliness and guest comfort are among our highest priorities, and your comments regarding the quality and appearance of the towels have been shared with our Housekeeping team for immediate review and improvement. Furthermore, we regret the inconvenience related to the pool access room experience and the additional charge for extra amenities. Your feedback regarding the room facilities and accessibility has been noted and will be reviewed by our management team as we continue to evaluate opportunities to enhance the guest experience. We understand your comments regarding the overall condition and atmosphere of the property. While our resort has been welcoming guests for many years, we continuously carry out maintenance and improvement programs to ensure a comfortable stay for all our guests. Thank you once again for your valuable feedback. We appreciate your honesty and will use your comments to help improve our facilities and services. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Warm regards, Management

L***s

6.9

/10

Reviewed 22 week(s) ago

There was also a hotel where the lights went out from 3 am until noon, and the hotel staff didn't inform us that there was a power outage. We wanted to go down from the 5th floor and it was scary at 3 am, we were so hot we couldn't sleep. In the morning we went down to the lobby and were advised to move rooms.

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Accommodation's Reply

04 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand that this situation was very inconvenient, especially occurring in the early morning hours, disrupting your and your family's rest. We regret that the hotel did not communicate this situation adequately. We recognize that clear and timely information is crucial for guests to understand the situation and available solutions. We apologize that we were unable to provide better information and assistance at that time. Furthermore, we understand the inconvenience you experienced having to descend from the 5th floor in the dark and hot conditions and being advised only to change rooms the following morning. We have forwarded your feedback to the relevant team for evaluation and improvement, particularly in emergency response and guest communication. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team

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Verified Traveler

Leisure

9.4

/10

Reviewed 23 week(s) ago

A fun place for families

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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A***i

Staycation

9.7

/10

Reviewed 25 week(s) ago

Early check-in, breakfast with many variations, large swimming pool but the water for the children's pool is a bit cloudy.

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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Bedroom 4 HARRIS Resort Waterfront Batam

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.