HARRIS Resort Waterfront Batam

Resorts
Preferred Partner
8.5
/10
Very Good
1,269 reviews

What Guests Say About Their Stay

Bedroom (52)
Ambiance (48)
Staff Friendliness (47)
Hotel Area (47)

D***n

9.3
/ 10
It was a great stay at HARRIS Waterfront, the room was spacious, the bathroom was clean, there was a very comfortable balcony to relax, it was perfect for families who wanted a vacation, even though the place was far from the city center but it was no problem if you wanted a quiet and comfortable vacation, don't forget to shop first for room necessities like snacks, but it is highly recommended, especially the service was super friendly!! Love to be back again
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Tio O.

9.7
/ 10
Great. Liburan akhir tahun yang sangat menyenangkan. Menu breakfast sangat bervariasi, kamar bersih dan wangi, ada balkon menghadap ke kolam. Next time saya akan ke sini lagi.

Alice

9.4
/ 10
Cool, comfortable, friendly staff, good food. keep up!
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Merliana Merliana

9.7
/ 10
Great and nice and happy to stay there.

noer s.

9.7
/ 10
Great for family holidays. Friendly and fast service. Enough facilities for a getaway with the kids.
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In the Area
See Map
K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named Quality Resort Staying at HARRIS Resort Waterfront Batam is a good choice when you are visiting Sekupang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

HARRIS Resort Waterfront Batam Address: Map & Location

K.H. Ahmad Dahlan No.1, Sekupang, Batam, Kepulauan Riau, Indonesia, 29422
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Lobby HARRIS Resort Waterfront Batam
Lobby 2 HARRIS Resort Waterfront Batam

Discover More About HARRIS Resort Waterfront Batam

note: resort was previously named Quality Resort

Location


Staying at HARRIS Resort Waterfront Batam is a good choice when you are visiting Sekupang.

About HARRIS Resort Waterfront Batam

Not only located within easy reach of various places of interests for your adventure, but staying at HARRIS Resort Waterfront Batam will also give you a pleasant stay.

From business event to corporate gathering, HARRIS Resort Waterfront Batam provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, HARRIS Resort Waterfront Batam is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at HARRIS Resort Waterfront Batam, a wonderful accommodation for your family holiday.

This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at HARRIS Resort Waterfront Batam.

If you plan to have a long-term stay, staying at HARRIS Resort Waterfront Batam is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, HARRIS Resort Waterfront Batam is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HARRIS Resort Waterfront Batam exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

HARRIS Resort Waterfront Batam is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at HARRIS Resort Waterfront Batam.

All facilities in HARRIS Resort Waterfront Batam

Bar, Cafe and Lounge HARRIS Resort Waterfront Batam
Bar, Cafe and Lounge
Swimming Pool HARRIS Resort Waterfront Batam
Swimming Pool
Entertainment Facility HARRIS Resort Waterfront Batam
Entertainment Facility
Fitness Center HARRIS Resort Waterfront Batam
Fitness Center
Functional Hall HARRIS Resort Waterfront Batam
Functional Hall

Sports and Recreations

  • Archery
  • Badminton
  • Banana boat
  • Basketball
  • Beach volleyball
  • Billiard
  • Canoeing
  • Fitness center
  • Game room
  • Jet ski
  • Pedal boating
  • Table tennis
  • Water sport

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Poolside bar
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible path of travel
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Things to Do

  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Poolside bar

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle
  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Kids club
  • Children pool

Nearby Facilities

  • ATM/Banking
  • Shops

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Shopping center shuttle

Accommodation Policy & General Information in HARRIS Resort Waterfront Batam

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Airport Transfer

Airport transfer is available for IDR 180,000/person.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Resort Waterfront Batam
250
Number of floors in HARRIS Resort Waterfront Batam
5
Another facilities in HARRIS Resort Waterfront Batam
Archery, Badminton, Banana boat, Basketball, Beach volleyball

Frequently asked question in HARRIS Resort Waterfront Batam

What are available facilities at HARRIS Resort Waterfront Batam?
There are top facilites at HARRIS Resort Waterfront Batam such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at HARRIS Resort Waterfront Batam?
Check-in time at HARRIS Resort Waterfront Batam is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does HARRIS Resort Waterfront Batam provide breakfast?
Yes, HARRIS Resort Waterfront Batam provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of HARRIS Resort Waterfront Batam?
HARRIS Resort Waterfront Batam is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does HARRIS Resort Waterfront Batam have?
HARRIS Resort Waterfront Batam has 5 floors.
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More Reviews from Other Guests in HARRIS Resort Waterfront Batam

8.5
Very Good
From 1,268 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.3

Service and Facilites

8.6

People often mention about HARRIS Resort Waterfront Batam
All
Bedroom (33)
Family Friendly (31)
Staff Friendliness (31)
Bathroom (31)
Ambiance (30)
Room Space (30)
Hotel Area (30)
Taste (24)
Wifi (22)
Activity Option (21)
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Traveler Reviews HARRIS Resort Waterfront Batam

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Nice and comfortable for family……………
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icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable for the family. Thank you
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. Knowing that you had a positive experience motivates us to continuously improve our services and products for all our guests, and we always strive to do so. We hope to welcome you back soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The facilities are good, with a large swimming pool with varying depths. Breakfast is also good, with a wide variety. However, it was raining at check-in, so the staff forbade swimming. There's also noisy and dusty demolition work underway.
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+2
1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Warm greetings from Harris Resort Batam Waterfront. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our facilities, especially our large swimming pool with varying depths and the diverse breakfast options. However, we apologize for any inconvenience you may have experienced during your stay. For safety reasons during the rainy season, our staff recommends that guests refrain from swimming to avoid any potential risks. Additionally, we apologize for the ongoing construction work which may have caused noise and dust in the surrounding area. Your feedback is invaluable and we will use it to continuously improve our services and provide a comfortable stay for our guests. We look forward to welcoming you back in the future for an even more enjoyable and memorable experience. Sincerely, Dodi Putra, General Manager
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Meyna P. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The hotel staff was friendly, check-in was easy and fast, the room was comfortable and clean... The whole family was happy. Thank you🥰
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Mayna, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and everything went smoothly. We are very grateful to hear that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront soon. Sincerely, Dodi Putra, General Manager
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good service, improve your service 💪
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff are all very friendly, the view from the room is nice, sunset 🫶
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The hotel was nice and clean. The pool was huge, and the kids loved swimming there. However, we didn't get to check in until 3:30 PM.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you were impressed with the cleanliness of our hotel and our spacious swimming pool, and that your children enjoyed swimming. However, we apologize for the inconvenience during the check-in process, as you were only able to check in at 3:30 PM. We understand that this may have affected your comfort and relaxation time with your family. Your feedback is very important to us, and we have taken it into consideration to improve our services so that future check-ins will be smoother and more on time. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dodi Putra, General Manager
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for your vacation there, will come back again
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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Kayla A. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
I just spent my night here, and it was very comfortable. The staff were really friendly and helpful, I'd mind to stay here on my next vacation. Thank you🥰
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms Kayla A.I Warmest greetings from Harris Resort Batam Waterfront Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay and that our team made a positive impression with their friendly and helpful service. Your kind words are truly appreciated and will be shared with our staff, as they serve as great encouragement for us to continue delivering memorable experiences to our guests. It is especially rewarding to know that you would consider staying with us again on your next vacation. We look forward to welcoming you back and creating another enjoyable stay for you. Thank you once again for your support. Warm regards, Dodi Putra General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel is nice, spacious, the hotel staff are friendly.
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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ANDRIVAI S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's so much fun here, spacious rooms really happy
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Mr. Andrivai, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
I expected a kids' room like the one pictured when I booked via the app, but I was given a regular room, even though there were very few guests, no other families with little kids. The towels were already black, and when I asked for replacements, they were still black, making it a bit uncomfortable to use. I chose a pool access room, but they didn't provide a mat from the pool to the room. I asked for an extra mat and had to pay, hmm... And the odd thing is that the pool access door can't be locked from the outside, so you have to exit through the main door and go around to the lobby to get to the pool, defeating the purpose of "pool access." The overall atmosphere is very old-fashioned, outdated; it might have felt good 15 years ago. The location is far from the city.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest Warmest greetings from Harris Resort Batam Waterfront Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We understand your disappointment regarding the room assignment, especially when the room received did not match the room image and setup you were expecting during the booking process. While certain room features and themes may be subject to availability, we regret any misunderstanding and frustration this may have caused. We are also sorry to learn about the condition of the towels provided. Cleanliness and guest comfort are among our highest priorities, and your comments regarding the quality and appearance of the towels have been shared with our Housekeeping team for immediate review and improvement. Furthermore, we regret the inconvenience related to the pool access room experience and the additional charge for extra amenities. Your feedback regarding the room facilities and accessibility has been noted and will be reviewed by our management team as we continue to evaluate opportunities to enhance the guest experience. We understand your comments regarding the overall condition and atmosphere of the property. While our resort has been welcoming guests for many years, we continuously carry out maintenance and improvement programs to ensure a comfortable stay for all our guests. Thank you once again for your valuable feedback. We appreciate your honesty and will use your comments to help improve our facilities and services. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Warm regards, Management
L***s
icon-origin-TRAVELOKA
6.9
/10
Reviewed 14 week(s) ago
There was also a hotel where the lights went out from 3 am until noon, and the hotel staff didn't inform us that there was a power outage. We wanted to go down from the 5th floor and it was scary at 3 am, we were so hot we couldn't sleep. In the morning we went down to the lobby and were advised to move rooms.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand that this situation was very inconvenient, especially occurring in the early morning hours, disrupting your and your family's rest. We regret that the hotel did not communicate this situation adequately. We recognize that clear and timely information is crucial for guests to understand the situation and available solutions. We apologize that we were unable to provide better information and assistance at that time. Furthermore, we understand the inconvenience you experienced having to descend from the 5th floor in the dark and hot conditions and being advised only to change rooms the following morning. We have forwarded your feedback to the relevant team for evaluation and improvement, particularly in emergency response and guest communication. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
A fun place for families
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Early check-in, breakfast with many variations, large swimming pool but the water for the children's pool is a bit cloudy.
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
I chose Harris Resort because of its convenience to the shipyard location. The hotel is comfortable with all amenities.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Warmest greetings from Harris Resort Batam Waterfront Thank you for sharing your positive feedback with us. We are delighted to know that our convenient location near the shipyard made HARRIS Resort Waterfront Batam a suitable choice for your stay. It is also wonderful to hear that you found the hotel comfortable and enjoyed the amenities provided during your visit. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering enjoyable experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Management Team
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Apri H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
a calming atmosphere 😊😉
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Apri, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront again soon. Sincerely, Dodi Putra, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
Enjoyed our archery game that day! It was fun!
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Staff are really friendly and helpful
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Accommodation's Reply
14 Dec 2025
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review of us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The hotel staff is very friendly, the environment is clean, the atmosphere is comfortable
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Warmest regards from Harris Resort Batam Waterfront. Thank you for your review and compliment. We are very glad to know that our service was satisfactory and that you felt comfortable with the friendliness of our staff. Such positive comments mean a lot to us. We sincerely hope to welcome you back again on your next visit. Best regards, Dodi Putra, General Manager
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Bedroom 4 HARRIS Resort Waterfront Batam

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8.5
Very Good
From 1,268 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.3

Service and Facilites

8.6

People often mention about HARRIS Resort Waterfront Batam
All
Bedroom (33)
Family Friendly (31)
Staff Friendliness (31)
Bathroom (31)
Ambiance (30)
Room Space (30)
Hotel Area (30)
Taste (24)
Wifi (22)
Activity Option (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews HARRIS Resort Waterfront Batam

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Nice and comfortable for family……………
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable for the family. Thank you
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. Knowing that you had a positive experience motivates us to continuously improve our services and products for all our guests, and we always strive to do so. We hope to welcome you back soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The facilities are good, with a large swimming pool with varying depths. Breakfast is also good, with a wide variety. However, it was raining at check-in, so the staff forbade swimming. There's also noisy and dusty demolition work underway.
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+2
1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Warm greetings from Harris Resort Batam Waterfront. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our facilities, especially our large swimming pool with varying depths and the diverse breakfast options. However, we apologize for any inconvenience you may have experienced during your stay. For safety reasons during the rainy season, our staff recommends that guests refrain from swimming to avoid any potential risks. Additionally, we apologize for the ongoing construction work which may have caused noise and dust in the surrounding area. Your feedback is invaluable and we will use it to continuously improve our services and provide a comfortable stay for our guests. We look forward to welcoming you back in the future for an even more enjoyable and memorable experience. Sincerely, Dodi Putra, General Manager
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Meyna P. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The hotel staff was friendly, check-in was easy and fast, the room was comfortable and clean... The whole family was happy. Thank you🥰
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Mayna, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and everything went smoothly. We are very grateful to hear that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront soon. Sincerely, Dodi Putra, General Manager
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good service, improve your service 💪
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff are all very friendly, the view from the room is nice, sunset 🫶
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The hotel was nice and clean. The pool was huge, and the kids loved swimming there. However, we didn't get to check in until 3:30 PM.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you were impressed with the cleanliness of our hotel and our spacious swimming pool, and that your children enjoyed swimming. However, we apologize for the inconvenience during the check-in process, as you were only able to check in at 3:30 PM. We understand that this may have affected your comfort and relaxation time with your family. Your feedback is very important to us, and we have taken it into consideration to improve our services so that future check-ins will be smoother and more on time. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dodi Putra, General Manager
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for your vacation there, will come back again
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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Kayla A. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
I just spent my night here, and it was very comfortable. The staff were really friendly and helpful, I'd mind to stay here on my next vacation. Thank you🥰
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms Kayla A.I Warmest greetings from Harris Resort Batam Waterfront Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay and that our team made a positive impression with their friendly and helpful service. Your kind words are truly appreciated and will be shared with our staff, as they serve as great encouragement for us to continue delivering memorable experiences to our guests. It is especially rewarding to know that you would consider staying with us again on your next vacation. We look forward to welcoming you back and creating another enjoyable stay for you. Thank you once again for your support. Warm regards, Dodi Putra General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel is nice, spacious, the hotel staff are friendly.
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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ANDRIVAI S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's so much fun here, spacious rooms really happy
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Mr. Andrivai, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
I expected a kids' room like the one pictured when I booked via the app, but I was given a regular room, even though there were very few guests, no other families with little kids. The towels were already black, and when I asked for replacements, they were still black, making it a bit uncomfortable to use. I chose a pool access room, but they didn't provide a mat from the pool to the room. I asked for an extra mat and had to pay, hmm... And the odd thing is that the pool access door can't be locked from the outside, so you have to exit through the main door and go around to the lobby to get to the pool, defeating the purpose of "pool access." The overall atmosphere is very old-fashioned, outdated; it might have felt good 15 years ago. The location is far from the city.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest Warmest greetings from Harris Resort Batam Waterfront Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We understand your disappointment regarding the room assignment, especially when the room received did not match the room image and setup you were expecting during the booking process. While certain room features and themes may be subject to availability, we regret any misunderstanding and frustration this may have caused. We are also sorry to learn about the condition of the towels provided. Cleanliness and guest comfort are among our highest priorities, and your comments regarding the quality and appearance of the towels have been shared with our Housekeeping team for immediate review and improvement. Furthermore, we regret the inconvenience related to the pool access room experience and the additional charge for extra amenities. Your feedback regarding the room facilities and accessibility has been noted and will be reviewed by our management team as we continue to evaluate opportunities to enhance the guest experience. We understand your comments regarding the overall condition and atmosphere of the property. While our resort has been welcoming guests for many years, we continuously carry out maintenance and improvement programs to ensure a comfortable stay for all our guests. Thank you once again for your valuable feedback. We appreciate your honesty and will use your comments to help improve our facilities and services. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Warm regards, Management
L***s
icon-origin-TRAVELOKA
6.9
/10
Reviewed 14 week(s) ago
There was also a hotel where the lights went out from 3 am until noon, and the hotel staff didn't inform us that there was a power outage. We wanted to go down from the 5th floor and it was scary at 3 am, we were so hot we couldn't sleep. In the morning we went down to the lobby and were advised to move rooms.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand that this situation was very inconvenient, especially occurring in the early morning hours, disrupting your and your family's rest. We regret that the hotel did not communicate this situation adequately. We recognize that clear and timely information is crucial for guests to understand the situation and available solutions. We apologize that we were unable to provide better information and assistance at that time. Furthermore, we understand the inconvenience you experienced having to descend from the 5th floor in the dark and hot conditions and being advised only to change rooms the following morning. We have forwarded your feedback to the relevant team for evaluation and improvement, particularly in emergency response and guest communication. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
A fun place for families
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Early check-in, breakfast with many variations, large swimming pool but the water for the children's pool is a bit cloudy.
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
I chose Harris Resort because of its convenience to the shipyard location. The hotel is comfortable with all amenities.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Warmest greetings from Harris Resort Batam Waterfront Thank you for sharing your positive feedback with us. We are delighted to know that our convenient location near the shipyard made HARRIS Resort Waterfront Batam a suitable choice for your stay. It is also wonderful to hear that you found the hotel comfortable and enjoyed the amenities provided during your visit. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering enjoyable experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Management Team
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Apri H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
a calming atmosphere 😊😉
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Apri, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront again soon. Sincerely, Dodi Putra, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
Enjoyed our archery game that day! It was fun!
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Staff are really friendly and helpful
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Accommodation's Reply
14 Dec 2025
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review of us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The hotel staff is very friendly, the environment is clean, the atmosphere is comfortable
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Warmest regards from Harris Resort Batam Waterfront. Thank you for your review and compliment. We are very glad to know that our service was satisfactory and that you felt comfortable with the friendliness of our staff. Such positive comments mean a lot to us. We sincerely hope to welcome you back again on your next visit. Best regards, Dodi Putra, General Manager
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