Does Somerset Grand Citra have parking?

Yes, Somerset Grand Citra does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does Somerset Grand Citra have a swimming pool?

Yes, Somerset Grand Citra does have a swimming pool

What do past guests say about Somerset Grand Citra?

Traveloka users who have stayed at Somerset Grand Citra have praised its Location, Cleanliness, Room Comfort.

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Somerset Grand Citra

Name: Somerset Grand Citra
Address: Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940, Jalan Prof Dr Satrio Kav.1, Jakarta, 12940, Indonesia
Rating: 8.3

Apartments

Preferred Partner Plus

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8.3

/10

Very Good

2,370 reviews

What Guests Say About Their Stay

Nicko A.

9.4

/ 10

Our stay at this hotel was truly memorable. The rooms were spacious and clean, the staff friendly and helpful, and it was very close to malls, restaurants, Transjakarta, and other public transportation. This hotel is highly recommended for a short family getaway.

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Robertus K.

9.4

/ 10

A comfortable place to stay with family. The staff is friendly, honest, and very helpful during check-in and check-out. The swimming pool is convenient for children. There are plenty of culinary options, as it's close to Lotte Shopping Avenue.

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Victor C. T.

9.7

/ 10

The room is clean and spacious. The staff are very supporting and humble. I had a problem with my booking earlier on but with the help from Traveloka + the front officers, Mr. Aldo & Me. Gerry that problem is solved satisfactory. My 3 days stays at this place is really enjoyable. Highly recommended!

Prafita F.

9.4

/ 10

staycation with my friends! the room is very large with 3 bedrooms with full of city view!!, there’s a minimalist kitchen set and washing machine, all facilities work so well. I am having fun in this apartment!!!

RR

9.7

/ 10

Somerset grand citra will always be my choice if I want to have a staycation along with my lovely dog. This hotel is a true definition of pet-friendly hotel. I love how all staff (security, front office/receptionist) treat my dog. Special appreciation for the receptionist (i forgot to ask her name) in check in/out counter. She’s the most friendly, helpful staff among others. And the most thing I appreciate from her is, she’s even remember that me and my dog have ever stayed there previously. That’s a touching point in customer pov. I stayed in 1 bedroom executive, a newly renovated room type. Room is huge with complete facilities and amenities. The hospitality, comfortable and good experience I have during my stay, trigger me to extend the stay for another 1 night. Sure I will definitely recommend this hotel to all pet owners out there who wants to have a beautiful stay experience along with their pets. And somerset grand citra will always be in my first list of pet-friendly hotel in jakarta. Can’t wait to be back there!

In the Area

See Map

Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Staying at Somerset Grand Citra is a good choice when you are visiting Kuningan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Somerset Grand Citra

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Somerset Grand Citra

Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940

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Discover More About Somerset Grand Citra

The Charm of Somerset Grand Citra: Your Ideal Jakarta Stay

For Australian travellers seeking a comfortable and convenient base in Indonesia's bustling capital,

Somerset Grand Citra

in Jakarta offers a compelling choice. This serviced residence provides a blend of home-like comforts and hotel amenities, making it an excellent option for both short stays and extended visits. Whether you're in Jakarta for business or leisure, understanding what

Somerset Grand Citra

has to offer can help you plan a truly enjoyable trip. From its strategic location to its well-appointed rooms and accessible facilities, this introduction aims to provide you with all the essential information you need to consider

Somerset Grand Citra

for your next Indonesian adventure.

Location and Transport Accessibility of Somerset Grand Citra

Nestled in the vibrant heart of Jakarta Selatan,

Somerset Grand Citra

is situated at Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940. This prime location places you within easy reach of the city's dynamic business districts, popular shopping destinations, and a plethora of dining and entertainment options. The area is known for its lively atmosphere, with numerous cafes and local eateries just a short stroll away, perfect for experiencing Jakarta's rich culinary scene. For those looking to explore further, the proximity to major thoroughfares ensures that navigating the city is straightforward. While Jakarta's public transport system is developing, the convenience of this location means that key areas are accessible, and rideshare services are readily available for seamless travel.

Guest Facilities and Services at Somerset Grand Citra

Guest facilities at

Somerset Grand Citra

are designed to enhance your stay and provide a comfortable experience. The residence offers essential amenities that cater to the needs of modern travellers. You'll find a helpful 24-hour front desk ready to assist with any queries or requests, ensuring peace of mind at any hour. Complimentary Wi-Fi is available throughout the property, keeping you connected. For those who like to maintain their fitness routine, a well-equipped fitness centre is on hand. Secure luggage storage is also provided, allowing you to make the most of your time in Jakarta without being weighed down.

Room Information and Stay Experience at Somerset Grand Citra

Somerset Grand Citra

offers a range of accommodation options designed to suit different needs and preferences. The

Room types of Somerset Grand Citra

are thoughtfully appointed to ensure a relaxing and productive stay. Each room is designed with comfort in mind, featuring quality bedding and effective climate control systems to ensure a pleasant environment regardless of the outside weather. Guests can expect clean and well-maintained bathrooms, providing a refreshing space to start or end their day. The focus is on creating a serene and functional living space, allowing you to unwind after a day of exploring or working in Jakarta.

Recommended Nearby Dining and Cafes around Somerset Grand Citra

The area surrounding

Somerset Grand Citra

is a haven for food lovers, offering a diverse culinary landscape. You'll discover a vibrant mix of local eateries serving authentic Indonesian dishes, alongside trendy cafes perfect for a morning coffee or a leisurely brunch. The proximity to these establishments means you can easily immerse yourself in Jakarta's dynamic food culture. Whether you're craving traditional street food delights or seeking a contemporary dining experience, the neighbourhood provides ample choices to satisfy every palate. Enjoying a great cup of coffee or a hearty breakfast is a breeze, with many local spots offering quality brews and delicious meals, reminiscent of Australia's own beloved café culture.

Popular Attractions and Activities near Somerset Grand Citra

Jakarta offers a wealth of attractions, and

Somerset Grand Citra

serves as an excellent starting point for exploration. Within the vibrant Jakarta Selatan area and its surroundings, you can discover a variety of points of interest. Explore the upscale shopping malls that offer a wide array of international and local brands. Immerse yourself in the city's cultural heritage by visiting nearby museums and art galleries. For a taste of local life, wander through bustling markets where you can find unique souvenirs and local crafts. Enjoy the city's green spaces at nearby parks, offering a tranquil escape from the urban buzz. Experience the dynamic nightlife with numerous bars and entertainment venues. If you are looking for other activities around Somerset Grand Citra, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Somerset Grand Citra from the Airport

Navigating your journey from the airport to

Somerset Grand Citra

is straightforward, with several convenient transportation options available. The

Somerset Grand Citra airport transfer

can be arranged through various means.

Airport Link Trains:
Many airports offer direct train services to the city centre, from where you can take a short taxi or rideshare to the hotel.
Airport Shuttle Buses:
Dedicated shuttle buses often run from the airport to major hubs within Jakarta, providing a cost-effective way to reach the vicinity of the hotel.
Public Metered Taxis:
Official airport taxis are readily available and offer a direct route to
Somerset Grand Citra
. Ensure the meter is used for a fair fare.
Rideshare Services:
Popular rideshare applications are widely used in Jakarta and can be a convenient option for a door-to-door journey.

For a seamless travel experience, consider pre-booking your transport or using a reliable Airport transfer service.

Summary of Why You Should Choose Somerset Grand Citra

Somerset Grand Citra

stands out as an excellent choice for travellers to Jakarta, offering a combination of comfort, convenience, and excellent service.

Prime Location:
Situated in the desirable Jakarta Selatan, providing easy access to business, shopping, and dining.
Comfortable Accommodation:
Well-appointed rooms designed for relaxation and productivity, with essential amenities.
Convenient Facilities:
Access to a fitness centre, 24-hour front desk, and Wi-Fi to enhance your stay.
Local Immersion:
Proximity to vibrant cafes and local eateries for an authentic taste of Jakarta.

To secure your ideal stay,

Check room availability at Somerset Grand Citra

and

Book Somerset Grand Citra

today. Rates at

Somerset Grand Citra

start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

For more options, you can also Book budget hotels in Jakarta and Easily book domestic and international flights at low prices.

All facilities in Somerset Grand Citra

Entertainment Facility

Common Space

Lobby

Accommodation Services

Exterior

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Breakfast and dinner
Buffet breakfast
Cafe
Hot breakfast
Poolside bar
Pub
Vegetarian meal

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Shower
TV

Hotel Services

Express check-in
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Porter

General

AC
Family room
Heater
Non-smoking room
Swimming pool
Recreation room
Smoking area
Terrace

Sports and Recreations

Badminton
Basketball
Billiard
Fitness center
Game room
Outdoor tennis court
Table tennis
Tennis

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Shops
Supermarket

Business Facilities

Business center
Business facilities
Computer station
Meeting facilities
Photocopier
Projector

Public Facilities

Parking
Elevator
Restaurant
Room service
Safety deposit box
WiFi in public area

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible parking
In-room accessibility
Wheelchair accessible

Kids and Pets

Babysitting
Large pets allowed
Pets allowed
Small pets allowed

Things to Do

Fitness center
Outdoor pool
TV lounge

Transportation

Area shuttle with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Somerset Grand Citra

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Facility

Kid's Playground closed temporarily from 18-9-2024 to 20-10-2024.

General Check-in Instructions

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Somerset Grand Citra	164
Number of floors in Somerset Grand Citra	23
Another facilities in Somerset Grand Citra	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked questions about Somerset Grand Citra

What are available facilities at Somerset Grand Citra?

There are top facilites at Somerset Grand Citra such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Somerset Grand Citra?

The standard check-in time at Somerset Grand Citra is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Somerset Grand Citra provide breakfast?

Yes, Somerset Grand Citra provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Somerset Grand Citra?

Somerset Grand Citra has a 4.0-star rating.

How many floors does Somerset Grand Citra have?

Somerset Grand Citra has 23.

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Somerset Grand Citra reviews and ratings

Overall Ratings & Reviews Somerset Grand Citra

Traveloka (2,120)

Other sources (250)

8.4

Very Good

From 2,120 reviews

Provided by travellers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Somerset Grand Citra

All

Bedroom (37)

Room Space (34)

Distance to City Center (32)

Bathroom (32)

Surroundings (31)

Accessibility (31)

Staff Friendliness (31)

Family Friendly (29)

Hotel Area (29)

Ambiance (27)

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Traveller Reviews Somerset Grand Citra

Number of reviews per page

Customer reviews

Ria L.

Staycation

9.7

/10

Reviewed 4 week(s) ago

Improve the variety of breakfast, but overall it's very nice to stay at Ascott group.

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Accommodation's Reply

24 Jul 2026

Dear Sir / Ma'am Warmest Greetings From Somerset Grand Citra Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant stay with Ascott Group and enjoyed your overall experience with us. We also appreciate your suggestion regarding the breakfast variety. Your feedback has been shared with our Food and Beverages team as we continually look for ways to enhance our breakfast offerings and provide a better dining experience for our guests. Thank you once again for your valuable comments. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Eka Duty Manager

Reyhan F.

10.0

/10

Reviewed 5 week(s) ago

The staff was very helpful and friendly, especially because I brought my dog. One of the best pet-friendly hotels I’ve ever tried! Thank you for the hospitality.

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Accommodation's Reply

20 Jul 2026

Dear Sir / Ma'am, Warmest greetings from Somerset Grand Citra. Thank you very much for your kind review. We’re delighted to know that you enjoyed the stay and service. It was our pleasure to have you stay with us, and we look forward to welcoming you again in the future. Best regards, Eka Duty Manager

p***i

10.0

/10

Reviewed 6 week(s) ago

Welcome to Gboard clipboard, any text you copy will be saved here.

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Accommodation's Reply

08 Jul 2026

Dear Sir / Ma'am, Warmest greetings from Somerset Grand Citra. Thank you very much for your kind review. We’re delighted to know that you enjoyed the stay and service especially for the breakfast. It was our pleasure to have you stay with us, and we look forward to welcoming you again in the future. Best regards, Eka Duty Manager

A***h

8.5

/10

Reviewed 7 week(s) ago

All good from my side and I really had a big space. Just try it and it feels like your grandmother's home.

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Accommodation's Reply

06 Jul 2026

Thank you for your lovely review! We're so happy to hear that you enjoyed the spacious accommodation and had a great stay. We especially love your description that it felt like your grandmother's home—that warm, cozy, and welcoming atmosphere is exactly what we hope our guests experience. Thank you for staying with us, and we look forward to welcoming you back on your next visit!

A***l

Staycation

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very cool, and the rooms are very nice.

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Accommodation's Reply

23 Jun 2026

Dear Gentlemen/Ladies, Sincerely, Somerset Grand Citra Hotel. Thank you for your review. We are pleased that you were comfortable during your stay at Somerset Grand Citra. This will be a standard we use to further improve our services. We hope you will have the opportunity to stay with us again in the future. Sincerely, Linkar, Duty Manager

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M***e

Staycation

8.7

/10

Reviewed 11 week(s) ago

We booked 2 deluxe rooms and got a 2+1 BR apartment, which is lovely. They even have room for house assistants (minus the bed). Their kitchen facilities include a microwave and refrigerator (we tried and they function well), also a stove and washing machine (we haven’t tried). Each bathroom has a bathtub. The room is clean despite old furniture; all function well. Breakfast starts from 7-10 AM, but by 9 AM, they already ran out of food. We could ask for early breakfast (6 AM) in our room, but the option was miserable. Since we don’t have a big appetite, we didn’t have an issue with that. We (2 adults, 2 kids) booked because we had an event near the hotel. It’s a 5-minute walk to One Satrio, which has many restaurants. Overall, the experience was satisfactory, and we will definitely book again.

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Accommodation's Reply

15 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your detailed review and for choosing to stay with us. We are delighted to know that you and your family enjoyed the spacious apartment, clean accommodations, and convenient location near One Satrio. It is also wonderful to hear that the facilities, including the kitchen appliances and bathrooms, met your expectations and contributed to a comfortable stay. At the same time, we appreciate your feedback regarding the breakfast experience. Please accept our apologies for the limited food availability towards the end of the breakfast period and for the early breakfast option not fully meeting your expectations. Your comments have been shared with the culinary team for review and improvement to ensure a better dining experience for our future guests. Thank you once again for your valuable feedback. We are pleased to know that your overall experience was satisfying, and we truly look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Guest Service Team

Atika S.

10.0

/10

Reviewed 13 week(s) ago

A comfortable place, perfect for family gatherings. Close to Satrio Park, a great jogging area, and a great tennis court.

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Accommodation's Reply

24 May 2026

Dear Ibu Atika, Thank you for sharing your wonderful review with us. We are delighted to know that you found our place comfortable and suitable for gathering with your family. We are also happy that you enjoyed our convenient location near Taman Satrio, as well as the jogging area and tennis court facilities. Your positive feedback truly means a lot to us. We look forward to welcoming you and your family again for another pleasant stay in the future. Warm regards, Guest Service Team

Lisdawati L.

Leisure

10.0

/10

Reviewed 18 week(s) ago

Very enjoyable and will stay again

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Accommodation's Reply

11 May 2026

Thank you for choosing Somerset Grand Citra Jakarta and for sharing your wonderful feedback. We’re delighted to know you had a very enjoyable stay with us, and we truly appreciate your perfect rating. It will be our pleasure to welcome you back for another memorable experience in the future.

A***n

Staycation

9.4

/10

Reviewed 23 week(s) ago

Nice stay with group stay. A little bit old, but still maintained.

2 people find it helpful

Accommodation's Reply

11 May 2026

Thank you for staying with Somerset Grand Citra Jakarta and for your valuable review. We’re pleased to hear you enjoyed your group stay and appreciated our maintenance efforts. We also value your feedback regarding the property’s condition, as it helps us continue improving our facilities and guest experience. We look forward to welcoming you again.

Jason L.

Business

9.4

/10

Reviewed 24 week(s) ago

Good recommended for biztrip hotel... Excellent

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Accommodation's Reply

11 May 2026

Thank you for your kind review and recommendation of Somerset Grand Citra Jakarta. We’re thrilled to know that our property was an excellent choice for your business trip. Your positive feedback means a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay.

RYO R.

Staycation

9.3

/10

Reviewed 30 week(s) ago

The receptionist and staff were nice, but I forgot the name of the female. The only problem was that we were 3 hours late checking in.

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1 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Mr. Ryo, This is Grand Somerset Jakarta Hotel greetings from us. Thank you very much for your valuable feedback. Your feedback is very valuable to us, especially to our staff. We will use the information you provided to improve our services in the future. We apologize for any inconvenience you experienced during check-in. We will use this information to improve our services during peak season. If you have any questions, please contact us at (021) 29***888 or call our official WhatsApp number at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya

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Muhamad S.

Staycation

8.5

/10

Reviewed 31 week(s) ago

level up again and be more professional like a 5 star

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1 people find it helpful

Accommodation's Reply

21 Jan 2026

Hello Mr. Muhammad! This is Somerset Grand Jakarta. We welcome you. Thank you for taking the time to share your feedback with us. All of our staff are professional and strictly follow standard operating procedures (SOP). We value your feedback and are committed to improving our services in the future. If you have any questions, please contact us directly at (021) 29***888 or contact us via our official WhatsApp at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya

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Victor R. P. N.

Staycation

10.0

/10

Reviewed 32 week(s) ago

Strategic location, big smart TV, big rooms, lots of facilities

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1 people find it helpful

Accommodation's Reply

07 Jan 2026

Dear Mr. Victor, Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed our strategic location, spacious rooms, large smart TV, and the variety of facilities available. Your kind feedback is truly appreciated and motivates our team to continue delivering a comfortable and enjoyable stay. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service

Nicko A.

Staycation

9.4

/10

Reviewed 33 week(s) ago

Highly recommended for a staycation with family or friends.

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1 people find it helpful

Accommodation's Reply

06 Jan 2026

Dear Bpk. Nicko, Thank you for your positive review and recommendation. We are delighted to know that you enjoyed your staycation with family or friends at our property. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service

Nicko A.

9.4

/10

Reviewed 33 week(s) ago

See original

1 people find it helpful

Accommodation's Reply

06 Jan 2026

Dear Bpk. Nicko, Thank you very much for sharing your wonderful review. We are delighted to hear that you had a memorable stay with us and that you enjoyed the spacious and clean room, our friendly and attentive staff, as well as our strategic location with easy access to the mall and public transportation. Your kind recommendation truly means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service

Robertus K.

9.4

/10

Reviewed 33 week(s) ago

See original

Find this review helpful?

Accommodation's Reply

06 Jan 2026

Dear Robertus K., Thank you for sharing your positive review. We are delighted to know that you had a comfortable stay with your family and that our staff were friendly, trustworthy, and helpful during the check-in and check-out process. Your kind words will certainly be shared with the team. We are also pleased to hear that you enjoyed our child-friendly swimming pool and the convenience of our location near Lotte Shopping Avenue with its many dining options. We truly appreciate your feedback and look forward to welcoming you and your family again in the near future. Dodi | Guest Service

b***a

Staycation

10.0

/10

Reviewed 33 week(s) ago

I subscribe to staycations here... spacious rooms suitable for large families, good cleanliness and the best location

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Accommodation's Reply

14 Jan 2026

Dear Valued Guest, Greetings from all of us at Somerset Grand Citra Jakarta. Thank you for choosing our hotel. We are delighted that you and your family had a wonderful time at Somerset Grand Citra. Your valuable feedback inspires our team to strive to provide you with the best and most memorable service. We extend our sincere gratitude to all our staff. Your valuable feedback will be used to continuously improve and develop our services. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Eka Linker Prasetya, Shift Manager

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F***y

Leisure

10.0

/10

Reviewed 33 week(s) ago

clean and strategic. recommended

See original

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Accommodation's Reply

10 Jan 2026

Dear Bapak / Ibu Warmest Greetings from Somerset Grand Citra Thank you very much for taking the time to share your feedback. We are delighted to hear that your stay was perfect and that you had an awesome experience with us. Your kind words are truly appreciated by our entire team. We sincerely hope to have the pleasure of welcoming you back again in the near future. Best Regards Eka Linggar PRASETYA Duty Manager

Jimmy S. P. S.

7.8

/10

Reviewed 35 week(s) ago

I bought a premier city view room in traveloka application, but traveloka wrote premier street view. And yes, this 11 room is full noise of the street. We might leave the hotel sooner than we pay.

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Accommodation's Reply

02 Jan 2026

Dear Mr. Jimmy, Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and the discomfort caused during your stay. Please allow us to clarify that the room category booked through Traveloka was listed as Premier Street View, which is facing the main road and may experience traffic noise, especially during peak hours. We understand, however, that this information may not have been clearly communicated, and we truly apologize for any confusion this has caused. Your comfort is very important to us, and we regret that the room condition did not meet your expectations. Had we been informed during your stay, our team would have been more than happy to assist by exploring alternative room options, subject to availability, or providing other possible solutions to improve your comfort. We appreciate your feedback as it helps us work closely with our partners to ensure clearer room descriptions and to enhance the overall guest experience. We truly hope to have another opportunity to welcome you back and provide a much more pleasant stay in the future. Warm regards, Dodi | Guest Service

NMAZU

10.0

/10

Reviewed 37 week(s) ago

Great hotel to staycation, my room already upgraded for free

1 people find it helpful

Accommodation's Reply

13 Dec 2025

Dear NMAZU, Thank you for sharing your positive review. We are delighted to know that you enjoyed your staycation with us and that the complimentary room upgrade added value to your experience. Your kind feedback is truly appreciated and serves as great motivation for our team. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.