Somerset Grand Citra

Apartments
8.3
/10
Very Good
2,309 reviews

What Guests Say About Their Stay

Distance To City Center (58)
Room Space (56)
Staff Friendliness (51)
Bedroom (51)

Nicko A.

9.4
/ 10
Our stay at this hotel was truly memorable. The rooms were spacious and clean, the staff friendly and helpful, and it was very close to malls, restaurants, Transjakarta, and other public transportation. This hotel is highly recommended for a short family getaway.
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Robertus K.

9.4
/ 10
A comfortable place to stay with family. The staff is friendly, honest, and very helpful during check-in and check-out. The swimming pool is convenient for children. There are plenty of culinary options, as it's close to Lotte Shopping Avenue.
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Victor C. T.

9.7
/ 10
The room is clean and spacious. The staff are very supporting and humble. I had a problem with my booking earlier on but with the help from Traveloka + the front officers, Mr. Aldo & Me. Gerry that problem is solved satisfactory. My 3 days stays at this place is really enjoyable. Highly recommended!

Prafita F.

9.4
/ 10
staycation with my friends! the room is very large with 3 bedrooms with full of city view!!, there’s a minimalist kitchen set and washing machine, all facilities work so well. I am having fun in this apartment!!!

Rizky A. P.

9.7
/ 10
Somerset grand citra will always be my choice if I want to have a staycation along with my lovely dog. This hotel is a true definition of pet-friendly hotel. I love how all staff (security, front office/receptionist) treat my dog. Special appreciation for the receptionist (i forgot to ask her name) in check in/out counter. She’s the most friendly, helpful staff among others. And the most thing I appreciate from her is, she’s even remember that me and my dog have ever stayed there previously. That’s a touching point in customer pov. I stayed in 1 bedroom executive, a newly renovated room type. Room is huge with complete facilities and amenities. The hospitality, comfortable and good experience I have during my stay, trigger me to extend the stay for another 1 night. Sure I will definitely recommend this hotel to all pet owners out there who wants to have a beautiful stay experience along with their pets. And somerset grand citra will always be in my first list of pet-friendly hotel in jakarta. Can’t wait to be back there!
In the Area
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Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Somerset Grand Citra Jakarta Staying at Somerset Grand Citra is a good choice when you are visiting Kuningan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Somerset Grand Citra

Jalan Prof Dr Satrio Kav.1, Kuningan, Setiabudi, Jakarta, Indonesia, 12940
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Discover More About Somerset Grand Citra

note: apartment was previously named Somerset Grand Citra Jakarta

Location


Staying at Somerset Grand Citra is a good choice when you are visiting Kuningan.

About Somerset Grand Citra

From business event to corporate gathering, Somerset Grand Citra provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Somerset Grand Citra, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Somerset Grand Citra is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Not all apartment allow guests with pets, but Somerset Grand Citra welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Somerset Grand Citra exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Somerset Grand Citra is a apartment with great comfort and excellent service according to most apartment's guests.

Get precious and unforgettable moment during your stay at Somerset Grand Citra.

All facilities in Somerset Grand Citra

Others Somerset Grand Citra
Others

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Buffet breakfast
  • Cafe
  • Hot breakfast
  • Poolside bar
  • Pub
  • Vegetarian meal

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Sports and Recreations

  • Badminton
  • Basketball
  • Billiard
  • Fitness center
  • Game room
  • Outdoor tennis court
  • Table tennis
  • Tennis

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible

Kids and Pets

  • Babysitting
  • Large pets allowed
  • Pets allowed
  • Small pets allowed

Things to Do

  • Fitness center
  • Outdoor pool
  • TV lounge

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Somerset Grand Citra

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Kid's Playground closed temporarily from 18-9-2024 to 20-10-2024.

General Check-in Instructions

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Somerset Grand Citra
164
Number of floors in Somerset Grand Citra
23
Another facilities in Somerset Grand Citra
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in Somerset Grand Citra

What are available facilities at Somerset Grand Citra?
There are top facilites at Somerset Grand Citra such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Somerset Grand Citra?
The standard check-in time at Somerset Grand Citra is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Somerset Grand Citra provide breakfast?
Yes, Somerset Grand Citra provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Somerset Grand Citra?
Somerset Grand Citra is a 4.0-star hotel.
How many floors does Somerset Grand Citra have?
Somerset Grand Citra has 23 floors.
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More Reviews from Other Guests in Somerset Grand Citra

Overall Ratings & Reviews Somerset Grand Citra

Traveloka (2,082)
Other sources (227)
8.4
Very Good
From 2,082 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

7.9

Location

8.8

Service and Facilites

8.3

People often mention about Somerset Grand Citra
All
Bedroom (33)
Room Space (29)
Surroundings (28)
Bathroom (28)
Distance to City Center (27)
Accessibility (27)
Staff Friendliness (27)
Hotel Area (25)
Family Friendly (24)
Ambiance (23)
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Traveler Reviews Somerset Grand Citra

Number of reviews per page
20
40
Customer reviews
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Nice stay with group stay. A little bit old, but still maintained.
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Jason L.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good recommended for biztrip hotel... Excellent
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RYO R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
The receptionist and staff were nice, but I forgot the name of the female. The only problem was that we were 3 hours late checking in.
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr. Ryo, This is Grand Somerset Jakarta Hotel greetings from us. Thank you very much for your valuable feedback. Your feedback is very valuable to us, especially to our staff. We will use the information you provided to improve our services in the future. We apologize for any inconvenience you experienced during check-in. We will use this information to improve our services during peak season. If you have any questions, please contact us at (021) 29***888 or call our official WhatsApp number at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya
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Muhamad S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
level up again and be more professional like a 5 star
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Accommodation's Reply
21 Jan 2026
Hello Mr. Muhammad! This is Somerset Grand Jakarta. We welcome you. Thank you for taking the time to share your feedback with us. All of our staff are professional and strictly follow standard operating procedures (SOP). We value your feedback and are committed to improving our services in the future. If you have any questions, please contact us directly at (021) 29***888 or contact us via our official WhatsApp at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya
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Victor R. P. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, big smart TV, big rooms, lots of facilities
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Mr. Victor, Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed our strategic location, spacious rooms, large smart TV, and the variety of facilities available. Your kind feedback is truly appreciated and motivates our team to continue delivering a comfortable and enjoyable stay. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service
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Nicko A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Highly recommended for a staycation with family or friends.
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Accommodation's Reply
06 Jan 2026
Dear Bpk. Nicko, Thank you for your positive review and recommendation. We are delighted to know that you enjoyed your staycation with family or friends at our property. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service
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Nicko A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Our stay at this hotel was truly memorable. The rooms were spacious and clean, the staff friendly and helpful, and it was very close to malls, restaurants, Transjakarta, and other public transportation. This hotel is highly recommended for a short family getaway.
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Accommodation's Reply
06 Jan 2026
Dear Bpk. Nicko, Thank you very much for sharing your wonderful review. We are delighted to hear that you had a memorable stay with us and that you enjoyed the spacious and clean room, our friendly and attentive staff, as well as our strategic location with easy access to the mall and public transportation. Your kind recommendation truly means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service
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Robertus K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
A comfortable place to stay with family. The staff is friendly, honest, and very helpful during check-in and check-out. The swimming pool is convenient for children. There are plenty of culinary options, as it's close to Lotte Shopping Avenue.
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Accommodation's Reply
06 Jan 2026
Dear Robertus K., Thank you for sharing your positive review. We are delighted to know that you had a comfortable stay with your family and that our staff were friendly, trustworthy, and helpful during the check-in and check-out process. Your kind words will certainly be shared with the team. We are also pleased to hear that you enjoyed our child-friendly swimming pool and the convenience of our location near Lotte Shopping Avenue with its many dining options. We truly appreciate your feedback and look forward to welcoming you and your family again in the near future. Dodi | Guest Service
b***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I subscribe to staycations here... spacious rooms suitable for large families, good cleanliness and the best location
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Greetings from all of us at Somerset Grand Citra Jakarta. Thank you for choosing our hotel. We are delighted that you and your family had a wonderful time at Somerset Grand Citra. Your valuable feedback inspires our team to strive to provide you with the best and most memorable service. We extend our sincere gratitude to all our staff. Your valuable feedback will be used to continuously improve and develop our services. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Eka Linker Prasetya, Shift Manager
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
clean and strategic. recommended
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Accommodation's Reply
10 Jan 2026
Dear Bapak / Ibu Warmest Greetings from Somerset Grand Citra Thank you very much for taking the time to share your feedback. We are delighted to hear that your stay was perfect and that you had an awesome experience with us. Your kind words are truly appreciated by our entire team. We sincerely hope to have the pleasure of welcoming you back again in the near future. Best Regards Eka Linggar PRASETYA Duty Manager
Jimmy S. P. S.
icon-origin-TRAVELOKA
7.8
/10
Reviewed 12 week(s) ago
I bought a premier city view room in traveloka application, but traveloka wrote premier street view. And yes, this 11 room is full noise of the street. We might leave the hotel sooner than we pay.
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Accommodation's Reply
02 Jan 2026
Dear Mr. Jimmy, Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and the discomfort caused during your stay. Please allow us to clarify that the room category booked through Traveloka was listed as Premier Street View, which is facing the main road and may experience traffic noise, especially during peak hours. We understand, however, that this information may not have been clearly communicated, and we truly apologize for any confusion this has caused. Your comfort is very important to us, and we regret that the room condition did not meet your expectations. Had we been informed during your stay, our team would have been more than happy to assist by exploring alternative room options, subject to availability, or providing other possible solutions to improve your comfort. We appreciate your feedback as it helps us work closely with our partners to ensure clearer room descriptions and to enhance the overall guest experience. We truly hope to have another opportunity to welcome you back and provide a much more pleasant stay in the future. Warm regards, Dodi | Guest Service
NMAZU
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Great hotel to staycation, my room already upgraded for free
1 people find it helpful
Accommodation's Reply
13 Dec 2025
Dear NMAZU, Thank you for sharing your positive review. We are delighted to know that you enjoyed your staycation with us and that the complimentary room upgrade added value to your experience. Your kind feedback is truly appreciated and serves as great motivation for our team. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service
Refan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Okay. The area is okay, and there are lots of places to eat, both roadside and restaurants.
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Accommodation's Reply
07 Dec 2025
Dear Bpk. Refan, Thank you for taking the time to share your review. We are delighted to know that you enjoyed the surrounding area of our hotel and the variety of dining options available, from street food to restaurants. We look forward to welcoming you back soon and providing you with an even more pleasant stay. Warm regards, Dodi | Guest Service
sri h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Mr. Dodi, the manager, was very helpful 👍. Thank you.
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Accommodation's Reply
29 Nov 2025
Thank you for your wonderful review! We're so glad you enjoyed your stay with us. Reviews like these mean a lot to us and we look forward to welcoming you back again soon. Best regards, Dodi | Customer Service
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Jamhari R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Friendly for place and service
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1 people find it helpful
Accommodation's Reply
29 Nov 2025
Thank you so much for your review! We're glad you enjoyed our stay and were satisfied with our service. We look forward to welcoming you back on your next visit. Best regards, Dodi | Customer Service
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
This is not the first time, I already stayed here several times and it's always great. Really enjoy it, especially because the location is near the center and surrounded by good places, so it's easy to access.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you very much for your continued trust and for sharing such a wonderful review. We’re delighted to know that you always have a great experience staying with us and enjoy our convenient location near the city center. Your kind words truly motivate our team to keep delivering the best service for our loyal guests like you. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Dodi | Guest Service
John D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Maya & Nagib, great receptionist
1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Mr. John D, Thank you so much for your kind words! We’re delighted to hear that Maya and Nagib made your stay enjoyable. Your appreciation will surely motivate them and the rest of our team to keep providing excellent service. We look forward to welcoming you again soon! Regards, Dodi | Guest Service
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Very spacious! The kitchen is quite complete! Clean and comfortable.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the spacious room, well-equipped kitchen facilities, as well as the cleanliness and comfort during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Good hotel apartment, very comfortable
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you found our hotel apartment comfortable and enjoyable. Your kind words motivate us to continue providing the best service for all our guests. We truly look forward to welcoming you back for another pleasant stay in the future. Warm regards, Dodi Guest Service
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Great location. Great service. 👍
1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Valued Guest, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our great location and experienced excellent service during your stay. Your positive feedback truly motivates our team to keep delivering the best for our guests. We look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
Number of reviews per page
20
40

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Others 4 Somerset Grand Citra

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Somerset Grand Citra

Traveloka (2,082)
Other sources (227)
8.4
Very Good
From 2,082 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

7.9

Location

8.8

Service and Facilites

8.3

People often mention about Somerset Grand Citra
All
Bedroom (33)
Room Space (29)
Surroundings (28)
Bathroom (28)
Distance to City Center (27)
Accessibility (27)
Staff Friendliness (27)
Hotel Area (25)
Family Friendly (24)
Ambiance (23)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Somerset Grand Citra

Number of reviews per page
20
40
Customer reviews
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Nice stay with group stay. A little bit old, but still maintained.
Find this review helpful?
Jason L.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good recommended for biztrip hotel... Excellent
Find this review helpful?
RYO R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
The receptionist and staff were nice, but I forgot the name of the female. The only problem was that we were 3 hours late checking in.
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr. Ryo, This is Grand Somerset Jakarta Hotel greetings from us. Thank you very much for your valuable feedback. Your feedback is very valuable to us, especially to our staff. We will use the information you provided to improve our services in the future. We apologize for any inconvenience you experienced during check-in. We will use this information to improve our services during peak season. If you have any questions, please contact us at (021) 29***888 or call our official WhatsApp number at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya
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Muhamad S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
level up again and be more professional like a 5 star
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Accommodation's Reply
21 Jan 2026
Hello Mr. Muhammad! This is Somerset Grand Jakarta. We welcome you. Thank you for taking the time to share your feedback with us. All of our staff are professional and strictly follow standard operating procedures (SOP). We value your feedback and are committed to improving our services in the future. If you have any questions, please contact us directly at (021) 29***888 or contact us via our official WhatsApp at +62********691. Sincerely, Shift Manager, Eka Linker Prasetya
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Victor R. P. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, big smart TV, big rooms, lots of facilities
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Mr. Victor, Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed our strategic location, spacious rooms, large smart TV, and the variety of facilities available. Your kind feedback is truly appreciated and motivates our team to continue delivering a comfortable and enjoyable stay. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service
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Nicko A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Highly recommended for a staycation with family or friends.
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Accommodation's Reply
06 Jan 2026
Dear Bpk. Nicko, Thank you for your positive review and recommendation. We are delighted to know that you enjoyed your staycation with family or friends at our property. We look forward to welcoming you back in the near future. Warm regards, Dodi | Guest Service
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Nicko A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Our stay at this hotel was truly memorable. The rooms were spacious and clean, the staff friendly and helpful, and it was very close to malls, restaurants, Transjakarta, and other public transportation. This hotel is highly recommended for a short family getaway.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Bpk. Nicko, Thank you very much for sharing your wonderful review. We are delighted to hear that you had a memorable stay with us and that you enjoyed the spacious and clean room, our friendly and attentive staff, as well as our strategic location with easy access to the mall and public transportation. Your kind recommendation truly means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service
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Robertus K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
A comfortable place to stay with family. The staff is friendly, honest, and very helpful during check-in and check-out. The swimming pool is convenient for children. There are plenty of culinary options, as it's close to Lotte Shopping Avenue.
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Accommodation's Reply
06 Jan 2026
Dear Robertus K., Thank you for sharing your positive review. We are delighted to know that you had a comfortable stay with your family and that our staff were friendly, trustworthy, and helpful during the check-in and check-out process. Your kind words will certainly be shared with the team. We are also pleased to hear that you enjoyed our child-friendly swimming pool and the convenience of our location near Lotte Shopping Avenue with its many dining options. We truly appreciate your feedback and look forward to welcoming you and your family again in the near future. Dodi | Guest Service
b***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I subscribe to staycations here... spacious rooms suitable for large families, good cleanliness and the best location
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Greetings from all of us at Somerset Grand Citra Jakarta. Thank you for choosing our hotel. We are delighted that you and your family had a wonderful time at Somerset Grand Citra. Your valuable feedback inspires our team to strive to provide you with the best and most memorable service. We extend our sincere gratitude to all our staff. Your valuable feedback will be used to continuously improve and develop our services. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Eka Linker Prasetya, Shift Manager
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F***y
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
clean and strategic. recommended
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Accommodation's Reply
10 Jan 2026
Dear Bapak / Ibu Warmest Greetings from Somerset Grand Citra Thank you very much for taking the time to share your feedback. We are delighted to hear that your stay was perfect and that you had an awesome experience with us. Your kind words are truly appreciated by our entire team. We sincerely hope to have the pleasure of welcoming you back again in the near future. Best Regards Eka Linggar PRASETYA Duty Manager
Jimmy S. P. S.
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7.8
/10
Reviewed 12 week(s) ago
I bought a premier city view room in traveloka application, but traveloka wrote premier street view. And yes, this 11 room is full noise of the street. We might leave the hotel sooner than we pay.
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Accommodation's Reply
02 Jan 2026
Dear Mr. Jimmy, Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and the discomfort caused during your stay. Please allow us to clarify that the room category booked through Traveloka was listed as Premier Street View, which is facing the main road and may experience traffic noise, especially during peak hours. We understand, however, that this information may not have been clearly communicated, and we truly apologize for any confusion this has caused. Your comfort is very important to us, and we regret that the room condition did not meet your expectations. Had we been informed during your stay, our team would have been more than happy to assist by exploring alternative room options, subject to availability, or providing other possible solutions to improve your comfort. We appreciate your feedback as it helps us work closely with our partners to ensure clearer room descriptions and to enhance the overall guest experience. We truly hope to have another opportunity to welcome you back and provide a much more pleasant stay in the future. Warm regards, Dodi | Guest Service
NMAZU
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10.0
/10
Reviewed 14 week(s) ago
Great hotel to staycation, my room already upgraded for free
1 people find it helpful
Accommodation's Reply
13 Dec 2025
Dear NMAZU, Thank you for sharing your positive review. We are delighted to know that you enjoyed your staycation with us and that the complimentary room upgrade added value to your experience. Your kind feedback is truly appreciated and serves as great motivation for our team. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Dodi | Guest Service
Refan
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8.5
/10
Reviewed 15 week(s) ago
Okay. The area is okay, and there are lots of places to eat, both roadside and restaurants.
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Accommodation's Reply
07 Dec 2025
Dear Bpk. Refan, Thank you for taking the time to share your review. We are delighted to know that you enjoyed the surrounding area of our hotel and the variety of dining options available, from street food to restaurants. We look forward to welcoming you back soon and providing you with an even more pleasant stay. Warm regards, Dodi | Guest Service
sri h.
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Staycation
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9.1
/10
Reviewed 16 week(s) ago
Mr. Dodi, the manager, was very helpful 👍. Thank you.
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Accommodation's Reply
29 Nov 2025
Thank you for your wonderful review! We're so glad you enjoyed your stay with us. Reviews like these mean a lot to us and we look forward to welcoming you back again soon. Best regards, Dodi | Customer Service
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Jamhari R.
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10.0
/10
Reviewed 17 week(s) ago
Friendly for place and service
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1 people find it helpful
Accommodation's Reply
29 Nov 2025
Thank you so much for your review! We're glad you enjoyed our stay and were satisfied with our service. We look forward to welcoming you back on your next visit. Best regards, Dodi | Customer Service
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D***n
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
This is not the first time, I already stayed here several times and it's always great. Really enjoy it, especially because the location is near the center and surrounded by good places, so it's easy to access.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you very much for your continued trust and for sharing such a wonderful review. We’re delighted to know that you always have a great experience staying with us and enjoy our convenient location near the city center. Your kind words truly motivate our team to keep delivering the best service for our loyal guests like you. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Dodi | Guest Service
John D.
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
Maya & Nagib, great receptionist
1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Mr. John D, Thank you so much for your kind words! We’re delighted to hear that Maya and Nagib made your stay enjoyable. Your appreciation will surely motivate them and the rest of our team to keep providing excellent service. We look forward to welcoming you again soon! Regards, Dodi | Guest Service
D***n
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Leisure
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9.4
/10
Reviewed 28 week(s) ago
Very spacious! The kitchen is quite complete! Clean and comfortable.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the spacious room, well-equipped kitchen facilities, as well as the cleanliness and comfort during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
E***i
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Leisure
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10.0
/10
Reviewed 30 week(s) ago
Good hotel apartment, very comfortable
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you found our hotel apartment comfortable and enjoyable. Your kind words motivate us to continue providing the best service for all our guests. We truly look forward to welcoming you back for another pleasant stay in the future. Warm regards, Dodi Guest Service
N***a
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Staycation
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9.7
/10
Reviewed 35 week(s) ago
Great location. Great service. 👍
1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Valued Guest, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our great location and experienced excellent service during your stay. Your positive feedback truly motivates our team to keep delivering the best for our guests. We look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
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