Hakone Airu

Ryokans
9.0
/10
Exceptional
517 reviews

What Guests Say About Their Stay

Guillermo
10.0
/ 10
This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu.
Aziza
10.0
/ 10
What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
Stephen
10.0
/ 10
We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
In the Area
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499-1 Yumoto, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0311

Main Facilities

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Restaurant
Parking
WiFi
Elevator
Hakone Airu is located in area / city Hakone-machi.
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499-1 Yumoto, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0311
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Location


Hakone Airu is located in area / city Hakone-machi.

About Hakone Airu

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Hakone Airu exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Hakone Airu.

All facilities in Hakone Airu

Others Hakone Airu
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • Kaiseki meal
  • Tea service
  • Breakfast

Hotel Services

  • Luggage storage
  • Multilingual staff
  • Front desk
  • Concierge

Transportation

  • Area shuttle with surcharge
  • Access to bus station (surcharge)
  • Valet parking

General

  • Parking
  • Smoking area
  • Terrace

Things to Do

  • Shops
  • Spa

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Hakone Airu

Important Note
  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Additional fees may apply to children for items such as meals.

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance. Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Airu
15
Number of floors in Hakone Airu
4
Another facilities in Hakone Airu
Others, Safety deposit box, Coffee shop, Bar, Kaiseki meal

Frequently asked questions about Hakone Airu

What are available facilities at Hakone Airu?
There are top facilites at Hakone Airu such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Airu?
The standard check-in time at Hakone Airu is starting from From 15:00 while the latest check-out time is at Before 10:00
Does Hakone Airu provide breakfast?
Yes, Hakone Airu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hakone Airu

9.0
Exceptional
From 517 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

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Traveller Reviews Hakone Airu

Number of reviews per page
20
40
Top reviews
Wilson
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice ryokan, the private onsen was the biggest highlight.
Guillermo
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu.
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Lita
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The food was excellent. Facilities is good. However, our room has a defective thermostat. There’s no other room to move us on the night of our stay. The property did not have a portable heater . Property doesn’t have extra blankets to use . It was cold in the room. The following morning at check out we notified the staff. They help us and apologized for the inconvenience.
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Jesse
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall good, food quality and options could improve
Aziza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
Read More
Grabriel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing place with amazing staff
Winnie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved everything about this property. Wish we stayed another night.
Stephen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
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Jade
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Get property, relaxing onsen!
Verified traveler
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

What can you say, this hotel is amazing, food top class, just absolutely perfect in every way
Daniel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Amazing hotel and wonderful hospitality. We felt right at home. Kaiseki dinner and breakfast was delicious too. We’ll definitely stay here again when we’re back in Hakone. We booked a room with a private onsen and enjoyed it.
John
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

My husband really wanted a private onsen because of a cancer scar. He very much enjoyed it. The futon was very difficult for me to get up because I will be receiving a shoulder operation when I go home and I can’t use my arm.
abel
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon.
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Taichiro
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Pros: In-room bath Cons: Food, service, staff attitude This hotel is highly rated on Expedia and priced as a luxury hotel, so my expectation was high. Most of the staffs do not speak proper Japanese OR English, and they had poor attitude. Far from the standard of service quality you'd expect from a high end Ryokan. Food was mediocre at best, with some items that must have been left outside for a few hours. We ordered a steak dinner, and though the meat seemed to be of good quality they asked us to cook on our own with this tiny candle type heating device. Since the meat was thick, it took us over ONE HOUR to cook. Because of this it took us long time to finish eating, and while our table was still full of food, we were asked if we were ready for desserts... We felt constantly rushed in several occasions. Isn't this supposed to be a relaxing resort? I only read a few positive reviews before booking, but now after our stay I'm reading the past negative reviews and can't agree more with most of them. I wished that I read them all before booking. 廊下で24時間流れている不気味な音楽、食事からチェックアウト時まですぐ傍で目を光らせて急かすような態度の従業員、逆の意味で一生忘れられない話のネタをいただきました。二度と訪れません。 Expediaの高評価が信じられません。本当にがっかりです。
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Nicole
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Enjoyed my stay immensely - the staff was wonderful, the food was amazing (they offer both Japanese and Western options each meal, I chose Japanese), and the patio and onsen and was so peaceful and relaxing.
Trieu-Tien
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We enjoyed our stay! The mountain view from our room was breathtaking and our hotel staff was very attentive and helpful
Nicholas
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The best experience we have ever had! We were given a drink on arrival, escorted to the most majestic room we’ve ever stayed in before a phenomenal dinner. We woke ourselves up by getting in the onsen as snow hit the mountains and roofs around us! 10/10, the most memorable experience!
Shivan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.
Andréanne
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!
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WeiWei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.
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Number of reviews per page
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