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- Accommodation in Hakone Airu
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Hakone Airu
Others
9.2
/10
Exceptional
813 reviews
What Guests Say About Their Stay
Mathew
10.0
/ 10
Wonderful traditional style hotel, onsen in the balcony, central location, beautiful area close to all the great sightseeing.
James
10.0
/ 10
Hakone Airu was an awesome place to stay and such a relaxing experience. The rooms are beautiful and the staff were really friendly and helpful. The private onsen on the balcony was honestly insane and easily the best part of the stay. It’s a really cool mix of traditional ryokan vibes with modern comfort.
Just be warned it’s a steep climb up there from the station and it’s about 800m walk
Richard
10.0
/ 10
Staff was extremely kind and polite. Interacting with them each day was a pleasure.
In the Area
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499-1 Yumoto, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311
Main Facilities
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Restaurant
Parking
WiFi
Elevator
Available Room Types in Hakone Airu
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What's around Hakone Airu
499-1 Yumoto, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311
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Discover More About Hakone Airu
General
Near Hakone Hot Springs
Location
A stay at Hakone Airu places you in the heart of Hakone, within a 15-minute drive of Odawara Castle and Hakone Open Air Museum. This ryokan is 0.1 mi (0.1 km) from Hakone Hot Springs and 5.5 mi (8.8 km) from Hakone Gora Park.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Hakone Hot Springs - 0.1 km / 0.1 mi
Shogenji Temple - 0.2 km / 0.1 mi
Sounji Temple - 0.3 km / 0.2 mi
Key Hiraga Museum - 0.5 km / 0.3 mi
Tamadare Falls - 0.7 km / 0.4 mi
Tokoan Kumano Gongen - 0.8 km / 0.5 mi
Hakone Toy Museum - 1 km / 0.6 mi
Tenzan Onsen - 1.5 km / 1 mi
Kanagawa Prefectural Museum of Natural History - 2.5 km / 1.6 mi
Fuji-Hakone-Izu National Park - 3.2 km / 2 mi
Odawara Fishing Port - 5.3 km / 3.3 mi
Ishigakiyama Ichiya Castle Site - 5.3 km / 3.3 mi
Odawara Castle Park - 5.7 km / 3.5 mi
Odawara Castle - 5.9 km / 3.6 mi
Totoco Odawara Fishing Port Station - 5.9 km / 3.7 mi
The nearest airports are:
Haneda Airport (HND) - 86.8 km / 53.9 mi
Narita Intl. Airport (NRT) - 157.6 km / 97.9 mi
Facilities
Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs. Additional amenities at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.
Business Facilities
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Guests may use a bus station shuttle for a surcharge, and free valet parking is available onsite.
Dining
Stop by the ryokan's restaurant for dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 8:30 AM for a fee.
Rooms
Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars. Rooms have private furnished balconies. 55-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries.
All facilities in Hakone Airu
Bar, Cafe and Lounge
Entertainment Facility
Common Space
Lobby
Accommodation Services
Public Facilities
- Parking
- Safety deposit box
- Coffee shop
- Elevator
Things to Do
- Shops
- Shops
- Spa
Transportation
- Area shuttle
- Access to bus station
- Valet parking
Food and Drinks
- Kaiseki meal
- Tea service
- Breakfast
General
- Smoking area
- Parking
- Terrace
Hotel Services
- Luggage storage
- Multilingual staff
- Concierge
Connectivity
- Free WiFi
Nearby Facilities
- Gift shop
Accommodation Policy & General Information in Hakone Airu
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 18:30
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Additional fees may apply to children for items such as meals.
Pets
Pets Not Allowed
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General Information
Popular Facilities | Restaurant, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 18:30 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hakone Airu | 15 |
Number of floors in Hakone Airu | 4 |
Another facilities in Hakone Airu | Safety deposit box, Coffee shop, Shops, Shops, Spa |
Frequently asked question in Hakone Airu
What are available facilities at Hakone Airu?
There are top facilites at Hakone Airu such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Airu?
The standard check-in time at Hakone Airu is starting from 15:00 - 18:30 while the latest check-out time is at Before 10:00
Does Hakone Airu provide breakfast?
Yes, Hakone Airu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hakone Airu have?
Hakone Airu is a 4.0-star hotel.
How many floors does Hakone Airu have?
Hakone Airu has 4 floors.
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More Reviews from Other Guests in Hakone Airu
Overall Ratings & Reviews Hakone Airu
Other sources (813)
9.2
Exceptional
From 813 reviews
Cleanliness
9.6
Room Comfort
9.2
Service and Facilites
9.4
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Traveler Reviews Hakone Airu
Number of reviews per page
20
40
Top reviews
Mathew
with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Wonderful traditional style hotel, onsen in the balcony, central location, beautiful area close to all the great sightseeing.
Bree
with Partner
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property is beautiful, private balcony with private onsen were AMAZING! Room was comfortable and well laid out. That part is definitely a 5*.
The staff were friendly, mostly helpful, but not so much if you got there early. They did take your stuff, but didn't help with directions on how to catch the bus or where to walk.
The food is where this property lost a star (I'd give it a 3, maybe upper 2). The dining area is beautiful and peaceful. The actual food needs some work. The first course was set out 10 min early and was meant to be warm, we arrived on time and it was cold. They proceeded to bring out each course in rapid succession and we had a ton of food in front of us. Not a proper kaiseki meal. As we dug in the food was ok, how they managed dry fish in soup is beyond me.
I'd stay here again - but would skip the food and enjoy it in town instead.
One other note - if you stay here know its at least 30min away from the lake and the majority of the Hakone Loop. So I'd suggest accounting for that in your time planning.
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Mark
with Friends
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Awesome stay
James
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Hakone Airu was an awesome place to stay and such a relaxing experience. The rooms are beautiful and the staff were really friendly and helpful. The private onsen on the balcony was honestly insane and easily the best part of the stay. It’s a really cool mix of traditional ryokan vibes with modern comfort.
Just be warned it’s a steep climb up there from the station and it’s about 800m walk
Read More
Cassandre
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room, food provided, staff, and ambience were perfect.
Rebecca
with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff were friendly and helpful. Loved the private bath (spa)!
Richard
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Staff was extremely kind and polite. Interacting with them each day was a pleasure.
Marissa
with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff were great. Amenities were amazing. Loved the private onsen
Eleanor
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Incredible experience and one we’d recommend anyone going to Japan to experience. Food is incredible, very thoughtful and a fantastic experience. You can’t guarantee every course will be to your taste, but there are enough options that you will still be satisfied. The staff have put such care into your experience, it’s amazing. Rooms are stunning and onsen experience is wonderful. The highlight of our Japan trip - thank you!
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Jhon
with Partner
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The food was absolutely delicious and the portions left us very full. It helped a lot as we burned calories with our different adventures.
Trish
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Clean, spacious room with your own private osen, too bad I didn't know they serve their breakfast from 7:30-11ish, I wish they have put the time somewhere on their booking page because I had to leave at 7am to catch my train and I didn't have a chance to eat the breakfast that came with my hotel booking. I feel sad for missing out on that.
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Katy
with Partner
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The staff were very helpful, especially in trying to account for my husband's dietary requirements. The room was spacious and comfortable, and the private onsen was wonderful. I enjoyed the food a lot and I recommend trying the shonan gin tonic!
It cost us 800 yen to reach Hakone Airu by taxi from the train station. You can take the shuttle bus for 200 yen, but I'd note that it would be difficult to ride it with large suitcases.
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Kirsty
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
This was one of the best hotel experiences I've ever had. Amazing room, incredible meals and great staff. Truly amazing and I would definitely stay here again.
SHARI
with Partner
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen.
alejandro
with Partner
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Nos encanto el hotel, excelente atencion por parte del personal, excelente comida .. y una experiencia inigualable el tener un onsen privado en el cuarto!!
stephanie
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Check-in process was slow (seemed like we sat in the lobby forever). Room was nice. Massages were great. The meals were a major let-down. We tried everything that came with the dinner and breakfast, and very little tasted good. I literally had only one bite of most dishes. By far, the meals at Hakone Airu were the worst meals we had in 10 days in Japan. The food tainted the experience and is the reason we took off two stars. The tub is large enough for two and the views were pleasant, even in winter. The shower took a long time to heat up and we didn't figure out how to make it work normally (it turns itself off after about 45 seconds). It was cold in the shower room and overall, difficult to regulate the temperature in our room. Check-out was also slow; not sure if they were training new staff or what. I would like to try a different ryokan at some point, but husband says nope -- been there, done that, don't need to do it again. Clearly, he was underwhelmed by the experience here too. We had an amazing stay in Kyoto, so perhaps we were spoiled by that.
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Jessica
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing.
Christina
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff were so lovely. They made our stay so special. They were helpful with our baby who stayed with us as well. Facilities were beautiful and the food was amazing. Loved our stay.
Andrew
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff were incredibly attentive, the private onsen made for a relaxing and magical evening after a tough travel day, and the food was incredible. My only regret was not having more time here.
George
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen.
Number of reviews per page
20
40
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